by 2005 HONDA PILOT LX Owner on 12/28/2023Verified Service
I drove in without an appointment because I was afraid my battery was not going to start the car if I stopped. They tested it and found it was dead.
I left with a new battery and things have been fine ever since.
I've been going to Performance Honda for over 10 years and they never disappoint me.
by 2021 TOYOTA CAMRY LE Shopper on 10/23/2023Verified Purchase
Caveat Emptor: This dealership will run your credit without your consent and knowledge. When confronted about this, the dealership did not give me the time of the day, and left me to take care of disputing hard inquiries by myself. Also did not process my registration paperwork correctly and I had to go to the DMV to get my plates myself. I do not recommend this dealership to anyone.
by JJ Wilkinson on 12/23/2023
I appreciate you taking the time to share your experience. We never run credit without a signed credit application or online credit request. I apologize for the misunderstanding in your case. I know that a few managers have been in contact to resolve your concerns.
by 2005 HONDA PILOT LX Owner on 09/02/2023Verified Service
My car wouldn't start and it turns out my starter needed replacement. I used Honda Roadside Assistance (free with 3 oil changes/tire rotations) and a tow company was located and a truck was here within 30'. When I got to Performance Honda, they fit me in ASAP and my car was ready within a few hours.
I've taken my '05 Pilot there and nowhere else for over 12 years.
by 2019 HONDA CIVIC SPORT Owner on 08/10/2023Verified Service
Carson wouldnt listen to anything I had to say na slept trying to overcharge me for the service needed, I am going to a different Honda dealership from now on because they treated me much better and are giving me a fair price on the work needing to be done.
by 2022 HONDA CR-V EX Owner on 07/11/2023Verified Service
When I had an issue, Suda called and discussed the problem to make sure we were both under the same understanding since there was a misunderstanding with wait times. And ensured me that he would talk to his team about informing their customers about services that did not happen especially if the customer paid for it.
by 2005 HONDA PILOT LX Owner on 07/02/2023Verified Service
I am always treated courteously by employees who really know what they are doing. I live just a few miles from Ken Garff Honda, but drive 30 miles to Bountiful because I trust this facility.
I had my headlights resufaced about a year ago and they were getting cloudy again. They were resurfaced again at no charge to me because it hadn't been that long.
by 2019 HONDA ACCORD SPORT Owner on 07/01/2023Verified Service
Front desk guy was great. He kept me in the loop on what was happening. The texts were nice. He answered all of my questions.
I did have to go to Discount Tires and have my tire pressure updated. Once I left, my tire light came on. I thought they just didn't re-set it but they did not check the pressure and it was low.
by 2018 HONDA CR-V EX Owner on 04/27/2023Verified Service
My experience was excellent. They repaired my tire, checked the air pressure in all the other tires, and washed my car.
The only small hiccup was that I had previously purchased a pre-paid oil and service package which included free roadside and tire service. Despite discussing this at the beginning, they tried to charge me for the tire repair. I showed them my coverage and they removed the charge.
by 2016 HONDA PILOT TOURING Owner on 02/02/2023Verified Service
My experiences with Performance Honda Bountiful are consistently very good. I never feel like theyre trying to sell me services or parts that I dont need. They get me in and out in a reasonable amount of time and communicate clearly to me what theyre doing and what my car needs. I would confidently recommend them to anyone.
by 2023 HONDA CR-V EX Shopper on 01/02/2023Verified Purchase
I had gone to 2 other Honda dealerships before Performance Honda. One manipulated me terribly, and insulted my intelligence. The other was nice, but dismissive to me as a woman buying a car. Performance treated me with respect and straightforward good information, and left the decision to me without pressure. They got my business immediately. I highly recommend this dealership.
Denise B
by JJ Wilkinson on 02/27/2023
Thank You for the 5 Stars
by 2019 CHRYSLER PACIFICA TOURING PLUS Shopper on 11/29/2022Verified Purchase
My experience in buying at Performance was not the best. It wasn't bad - but it definitely was not good. I bought at this specific spot because my desired car was there, not because it was Performance. My sales guy made inappropriate jokes, there were 'hard adds' on the bill that were not needed/wanted and the complete inflexibility was a major turn-off. It's 2022, no one says hard adds anymore. Again, this experience was just ok.
by JJ Wilkinson on 11/30/2022
I apologize that your experience was less than 5 Stars. I would love to get involved and find out more about what happened. You can reach me directly at 801-295-4477 ask for JJ. We aim to provide an easy no hassle buying experience.
by 2022 HONDA CR-V EX Owner on 11/12/2022Verified Service
The service was quick and efficient with no problems noted. Service technicians were kind and polite. The shop was very organized and clean. Tools appeared to be nicely maintained. Personnel were appreciative and thanked me for bringing my vehicle to their location.
by 2013 HONDA PILOT EXL Owner on 11/04/2022Verified Service
Wonderful experience at Performance Honda. My technician was professional and courteous and went the extra mile to keep me updated on the progress of the service as well as taking care of the issues presented to him. I recommend him to anyone I hear needs help with their vehicle.
by 2014 HONDA ODYSSEY EXL Owner on 10/22/2022Verified Service
Tyler always is accommodating to my needs. Performance Honda is not perfect but they seem to fix their mistakes immediately and without attitude. I am always grateful for this great service they render. I know my 2014 Honda Odyssey is in good hands here.
by 2022 HONDA CR-V TOURING Shopper on 08/19/2022Verified Purchase
The sales person Ben was super great. He was friendly and went out of his way to help us and answer our many questions. Everyone treated us kindly at the dealership. We had to wait for a new car to be built and shipped to the dealership and the timeline was exactly as they promised.
by JJ Wilkinson on 11/30/2022
Thank You for the 5 Stars.
by 2022 HONDA CR-V EXL Owner on 08/14/2022Verified Service
I had a great experience on a recall box that had to be replaced. Carson Hunt was the man that made things go smooth and kept me informed and helped me have a great experience. You have a jewel in having him for an employ. I'll enjoy his help in the future. Thank You.
by 2019 HONDA PILOT ELITE Owner on 08/13/2022Verified Service
PERFORMANCE HONDA replaced an air compressor on my Honda Pilot. A very short time later a coil set went out on my air conditioner thus leaving me with no cool air. The part was ordered two weeks ago with no part in site. I would think somewhere in this country a part would be available. The service department has been good to work with. I hope the part will arrive soon. Not a happy customer at this point.
by 2007 HONDA CIVIC EX Owner on 07/21/2022Verified Service
You simply cannot beat Performance Honda Bountiful. This is the only Service Garage I have been going to since 2007, when buying my car new there(It was Willy Honda then). Although all of the personnel are great, kind , and courteous, I always work with Sergio Perez, Service Consultant for my service, brakes, etc.(although no major repairs so far, just maintenance). He is the best for me.
by 2009 HONDA CIVIC LX Owner on 06/29/2022Verified Service
Performance Honda did a complete inspection of the car, at my request, in anticipation of a sale of the vehicle. They were thorough, identified work that needed to be done and counseled with me at the timing and urgency of the repair. They treated me as any customer would have hoped for.
by 2011 HONDA PILOT TOURING Owner on 05/26/2022Verified Service
Sergio always is honest, helpful, & informative every time I bring my truck in. I brought my truck in because a maintenance due light was on. He realized that it had not been reset correctly from my previous visit.
He fixed the problem quickly, had my truck washed, and had me out in less than 20 minutes.
