by 2025 VOLVO XC60 PLUS Shopper on 03/04/2025Verified Purchase
I had a great experience with Volvo cars of Queens. Peter is incredibly knowledgeable friendly attentive and made sure all my questions were answered. I highly recommend them !!!
by Walter Krummer on 03/04/2025
Hi, thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us. We appreciate your recommendation and are here if you ever need anything!
by 2022 VOLVO S90 B6 R-DESIGN Shopper on 02/05/2025Verified Purchase
Had a great experience at Volvo of Queens. Jade B. was super helpful and made the whole process easy and stress-free. Couldn't be happier with my new car. Highly recommend!
by Walter Krummer on 02/05/2025
We're so happy to hear that Jade made your experience easy and stress-free! It's fantastic to know you're thrilled with your new car. Thank you for your recommendation, and if you ever need anything, don't hesitate to reach out!
by 2025 VOLVO XC90 ULTRA Shopper on 12/19/2024Verified Purchase
Peter Fearon and Branden Schulman made my first car buying experience completely easy and comprehensive. I would recommend Peter and Branden to anyone who would like to deal with a dealership that you can trust.
by Walter Krummer on 12/20/2024
We're thrilled to hear that Peter and Branden made your first car-buying journey easy and straightforward. Trust is key, and we're so glad they provided the service you deserve. Your recommendation means a lot to us! If there's anything else we can assist you with, please don't hesitate to reach outenjoy your new car!
by 2019 VOLVO XC40 T5 R-DESIGN Owner on 11/21/2024Verified Service
What a disappointment. Over the years this place has become a revolving door of people with mediocre communication skills. Management is either money hungry or clueless, maybe both.
by Walter Krummer on 11/26/2024
We apologize for your experience. We have hired a seasoned leader who is working to ensure we have top notch staff which is not always an easy feat today. Please feel free to ask for Mark the Service Manager going forward should you have any needs.
by 2022 VOLVO S60 B5 MOMENTUM Owner on 10/04/2024Verified Service
It got the job done. But it took 4 hours to fix the tire. Shouldn't took so long to replace just one tire.
by Walter Krummer on 10/08/2024
Thank you for your feedback. We're glad the job was completed, but we understand your concern about the time it took. We'll review our processes to ensure we can provide quicker service in the future while maintaining our quality standards. We appreciate your patience and hope to serve you more efficiently next time.
by 2021 VOLVO XC60 T6 MOMENTUM Owner on 08/18/2024Verified Service
The service was excellent and they provided car service home and back that enabled me to do various things at home instead of waiting at Volvo.
by Walter Krummer on 08/19/2024
Thank you for sharing your experience! We're glad to hear that the service was excellent and that the car service allowed you to take care of things at home while your vehicle was being serviced. We look forward to serving you again in the future!
by 2024 VOLVO XC60 PLUS Shopper on 06/12/2024Verified Purchase
Wonderful place to buy a Volvo. Professional, caring, experienced and very willing to explain every aspect of the buying process and the vehicle' s operational characteristics. A terrific experience and a salesperson who was the best!
by Walter Krummer on 06/13/2024
Thank you for sharing your fantastic experience! We're thrilled to hear that our team provided you with professional, caring, and detailed service throughout the buying process. Your kind words about our dealership and salesperson mean a lot to us. If you need any further assistance or have any questions about your new Volvo, please don't hesitate to reach out. Enjoy your new vehicle!
by 2006 VOLVO S60 2.5T Owner on 05/31/2024Verified Service
Great service made by experienced staff. Strait forward advice when asked and do not add unnecessary services. Thank you for that!
by Walter Krummer on 06/04/2024
Thank you for your kind words! We're glad to hear that you appreciated the great service provided by our experienced staff. We believe in giving straightforward advice and only recommending necessary services. Your satisfaction is our priority, and we look forward to serving you again in the future!
by 2024 VOLVO XC90 CORE Owner on 03/02/2024Verified Service
The engine light has come on three times since I bought the car. The last time I checked, it was said that it was a cable guide problem and I needed to replace the cable. It turned out that it was out of stock. I waited for a month and nothing was fixed. Now I haven't passed the car inspection. I went to the dealer and they didn't help me. It's really. Very bad experience. I hope you can help me solve this problem.
by Walter Krummer on 03/06/2024
We understand your frustration. Unfortunately, we are still waiting for this part which is still currently on a backordered status from Volvo USA. We have reached out to Volvo USA and they still have no eta on this part. We will keep checking with them and keep you informed. Reach out if you need anything in the meantime.
by 2021 VOLVO XC90 T6 INSCRIPTION Owner on 11/17/2023Verified Service
Chrystal was professional and has excellent customer service skills, she kept me upto speed on what exactly needed to be done to remedy my cars issues while at the same time gave an accurate time line for completion. Volvo car of queens service provided me with a loaner car so that i can continue with my days routines. Thank you Chrystal
by walter@pgsmarketing.com on 11/21/2023
We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff's hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.
by 2024 VOLVO XC40 PLUS Shopper on 11/08/2023Verified Purchase
Volvo cars of Queens was a pleasure to work with their staff, facility and overall environment was great !!
Jade Benussi was our sales representative you couldn't have asked for a more professional and qualified person to work with her efforts and dedication to locate the vehicle we were looking for was outstanding .. I can't say enough
I highly recommend Jade Benussi and the staff of Volvo cars of Queens !
by Walter Krummer on 11/08/2023
We appreciate you leaving such a great recommendation and review. Thank you for the kind words and recognition of Jade's hard work and dedication to her clients. Our top priority is our customers. Welcome to our family. We look forward to working with you.
by 2016 VOLVO XC70 T5 PLATINUM Owner on 09/14/2023Verified Service
When they fixed my Volvo car's main repair problem and did testing drive on general, said all ok. But when I drove and found low tire pressure showing on screen, then I used a potable machine to add more air and found no electricity
from the car's 12 volts outlet! I told them, they broke the feeding cable during their repair job.
by Walter Krummer on 09/15/2023
Hi Mr Yuan,
We understand your frustration and I see that your vehicle was here for service a few weeks ago for a coolant leak concern. We replaced the coolant hose and cleaned off the under carriage. The coolant hose repair we performed is under the hood of the vehicle and no work was performed in the interior. It seems like you may have a fuse issue for the 12V power port and if you would like to come by one day for us to take a look at we would be more than happy to do so. If you have any questions please reach out to me at your earliest convenience!!
Sincerely,
Danny Rhee
Service Manager
Bayside VW / Volvo Cars of Queens
516-348-2500
drhee@helmsbros.com
by 2022 VOLVO S60 B5 MOMENTUM Owner on 08/07/2023Verified Service
Advisor was professional and pleasant. There was no wait time when I got to my appointment. Volvo provided a ride back home and to service shop when car was ready. When picking up the car advisor clearly explained to me what they did on my car. Very satisfied.
by Walter Krummer on 08/08/2023
We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staffs hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.
by 2016 VOLVO XC90 T6 Owner on 08/07/2023Verified Service
Went in for service, oil and oil filter change and they didn't fill my windshield wiper fluid. I was told part of this service was to check all fluid levels and this was not done. I also had an engine warning light on that I requested to be looked at and when I was driving the car sfter picking it up the engine warning light came on again. I now need to go back and have it re-looked at.
by Walter Krummer on 08/11/2023
We sincerely apologize for the inconvenience. Please bring the vehicle as soon as you have a chance or contact Danny the Service Manager and we coordinate something that better suits your needs. (347) 454-7578
by 2020 VOLVO S60 T5 MOMENTUM Owner on 08/03/2023Verified Service
I have not been satisfied with the service at Volvo of Queens. I feel that my serious concerns have been ignored and not looked into. There are serious problems with my Volvo from the start. One problem after another. They have not made much of an effort to address them.
by Walter Krummer on 08/04/2023
We understand your frustration, but we had Volvo Tech support involved with your fuel mileage concern during your last visit at our Service Facility. During that visit, we were unable to duplicate the issues with the fuel mileage concern. We scanned the vehicle for any relevant codes and there were none to be found. We road tested the vehicle, found all systems to be operating as designed, and no indicators that would point to any fuel mileage concerns. We have exhausted all ways to test for this concern and have found nothing wrong at this time.
by David C. on 05/09/2023Verified Service
Service advisor Crystal provided outstanding service. She provided me with updates regarding my Xc60 and arranged for ride to RR in the am and pickup of my suv after service hours. Great customer service and definitely recommend to ask for when you bring your Volvo for service !
by Walter Krummer on 05/09/2023
We appreciate you and the time you took to leave us such an amazing review. Thank you for the kind words and acknowledgment of Crystal. We work hard to make sure that every appointment gives our customers the upmost respectful service and go out of our way to make you comfortable. We look forward to working with you again.
by 2023 VOLVO XC60 PLUS Shopper on 04/18/2023Verified Purchase
Our sales consultant at Volvo Cars of Queens, Jade Benussi, was helpful in every way possible as we selected our new car. She answered all questions and familiarized us with the many features of the car that were unfamiliar to us. We were very happy to have her as our sales consultant,
by Walter Krummer on 04/18/2023
Volvo Cars of Queens thanks you for the 5-star review and kind words for Jade. It is always so refreshing when you can drive off the lot and know what everything does in your new car. Let us know if there is anything else we can do for you.
by 2023 VOLVO XC40 PLUS Shopper on 04/16/2023Verified Purchase
I had a good experience buying my car car at Volvo. I went to Volvo to look around and hear about the deals and I ended up buying a beautiful XC40. Jerry was welcoming and very professional , knowledgeable and a good listener. He remembered me from my previous purchase a few years ago. He knew the car that he was trying to sell me very well. He wanted me to be satisfied.
by Walter Krummer on 04/17/2023
We are so pleased that Jerry took such great care of you. Customer service is our top priority. Thank you for taking time to let us know how Jerry helped you. We hope you enjoy your new XC40.
by 2010 VOLVO S80 T6 Owner on 06/01/2022Verified Service
Really bad. No attention to detail at all. They replaced my windshield and leaved all the dirt and dust in my dashboard.
Asked to fix a water leak in my windshield water reservoir, they charged me an insane amount of money, replaced the sprayers and they dont work because they broke the water hose that goes to them, they didnt tell me anything when my car was delivered.
Just awful
by Walter Krummer on 02/13/2023
We apologize that your experience at Volvo Cars of Queens was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (866) 414-8542
by Shawn S. on 05/18/2022Verified Service
took my vehicle in for a diagnostic service. the center left a lot of loose ends, lack of professionalism, loosened coolant hose on radiator, scuffed door paint, missing paint chips, no technician video that was promised no repair estimate, yet was still charged two labor hours.
by Walter Krummer on 02/13/2023
We apologize that your experience at Volvo Cars of Queens was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (866) 414-8542
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Top Services Performed
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What do verified customers think about Volvo Cars of Queens in Bayside, NY? Verified customers who visit Volvo Cars of Queens in Bayside, NY rate this business 4.2 out of 5 stars, with 213 reviews. 2,716 customers favorited this location.How can I contact Volvo Cars of Queens in Bayside, NY? To reach the sales team at Volvo Cars of Queens in Bayside, NY, call (844) 230-3004. To reach the service department, call (718) 970-7209How can I schedule a service appointment with Volvo Cars of Queens in Bayside, NY? You can schedule a service appointment at Volvo Cars of Queens in Bayside, NY through CARFAX.Does Volvo Cars of Queens in Bayside, NY have a service center? Yes, Volvo Cars of Queens in Bayside, NY does have a service center. You can contact the service department at (718) 970-7209.
