by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 04/04/2025Verified Service
The service provided was good, the additional service requested was a bit pricey, so I opted to have it done at a different car repair shop and paid half the quoted price. I will always prefer to have any service needed done at the Toyota repair shop, but this time was the price was very high.
by Customer Relations Team on 04/07/2025
We're glad that you receive quality service here and we respect your choice to have this additional service completed elsewhere. We hope your vehicle is treating you well and we hope to have the opportunity to work together again in the future. Regards, The Toyota Carlsbad Team
by 2018 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 03/31/2025Verified Service
Just went in for an oil change and 29 point inspection. I needed to wait for the car. I was told it would be about 3 hours. After 3 hours and 20 minutes I contacted the advisor. I was told they just started the oil change. If I did not have the multi point inspection it would be ready in just a few minutes.
I am unsure why you make an appointment if they need you car for that length of time.
by Vanessa Rodriguez on 04/02/2025
I sincerely apologize for the extended wait time during your recent visit for an oil change and multi-point inspection. I understand how frustrating it can be when service takes longer than expected, especially when you've scheduled an appointment. Our goal is always to complete services as efficiently as possible while maintaining high-quality work. Sometimes, unexpected delays occur due to workload, vehicle needs, or prior service appointments running longer than anticipated. However, I understand this does not make up for your experience, and I truly regret any inconvenience caused. We value your time and your business, and I'd love the opportunity to improve your experience in the future. If you have any upcoming service needs, please feel free to reach out to me directly, and I'd be happy to ensure a smoother visit for you. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2019 TOYOTA SIENNA LE Shopper on 03/23/2025Verified Purchase
Bought a 2019 Sienna LX with 90k miles. Thanks to the details team, this 6 years old van looks like a brand new vehicle inside and out, including the engine compartment. Great experience with both the sales staff and finance department. Took the van to Vegas that weekend and vehicle performed very well.
by Customer Relations Team on 03/24/2025
Congrats on your Sienna and welcome to the family! We're glad you had a great experience and we hope you enjoyed your travels to Vegas in it. Regards, The Toyota Carlsbad Team
by 2021 TOYOTA TUNDRA CREWMAX LIMITED Owner on 03/23/2025Verified Service
My service advisor, Kim, was very friendly and helpful. She explained what would be done to my vehicle and had me checked in and my vehicle being serviced in no time.
My vehicle was ready in the time frame given.
I have purchased several vehicles from Toyota Carlsbad and have been very satisfied with the service and sales department.
by Customer Relations Team on 03/24/2025
Thanks so much for your loyalty to us here. We're lucky to have you as a valued customer and we look forward to continuing to work together for years to come. Regards, The Toyota Carlsbad Team
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 03/17/2025Verified Service
I've been here twice for routine maintenance. The first time I was there for 3 plus hours for an oil change. Each time they find something else wrong. This last time I was told I needed the transmission fluid flushed. The quote was $700 on top of the $900 I was already charged for a tune up. I had it done at Aamco for $261. I find it hard to continue to keep bringing my Toyota to this Toyota dealership.
by Vanessa Rodriguez on 03/17/2025
We understand that wait times can be frustrating and truly appreciate your patience while we service your vehicle. Our expert technicians provide recommendations based on a thorough inspection, ensuring your vehicle receives the best care. Our pricing reflects current market standards, the use of OEM parts, and the expertise of Toyota-certified technicians. If you have any questions about pricing, please don't hesitate to reach outwe're happy to discuss further. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2015 TOYOTA TACOMA ACCESS CAB Owner on 03/11/2025Verified Service
I have always found the work done by this service department to be great, and this time was no exception. I chose to wait because an Uber home and return adds another $50 or so to the overall cost of the service. Toyota in Escondido is no closer. the last two times for service I have had to wait 4 hours or more. I have to look for a Toyota service garage closer to home so that I do not have to sit and wait.
by Customer Relations Team on 03/11/2025
We appreciate both your patience and your feedback. While we do not offer on-demand shuttle services, we do provide a complimentary shuttle to and from the outlet mall every hour on the hour. We hope this service can be of some assistance during future visits here. Regards, The Toyota Carlsbad Team
by 2013 TOYOTA RAV4 XLE Owner on 03/09/2025Verified Service
The tow truck driver Stewart was great. His truck was very clean. He was a safe driver.
It took an hour to get service. Not so happy about that.
I thin the question about recommending the service isnt applicable. I have never had a conversation with anyone about tiring a towing company. It is mostly done through our insurance companies or AAA. Your question is obsolete and doesn't make sense.
by Customer Relations Team on 03/10/2025
Thank you for your feedback. Should you like to clear up any confusion regarding anything, please don't hesitate to contact us at wecare@toyotacarlsbad.com. Regards, The Toyota Carlsbad Team
by 2024 TOYOTA 4RUNNER SR5 PREMIUM/LIMIT Owner on 03/04/2025Verified Service
My first time getting service on my "new " Four Runner. Everyone was very courteous, my service was completed in the time given, The waiting area comfortable and the complimentary drinks and goodies were great. The greeting card section is great - I purchased 5 greeting cards! I really like Anita, my service rep ("my peeps") she was helpful and very informative. I am very happy to be a part of the Toyota team. Thank You!
by Customer Relations Team on 03/04/2025
We're so happy to see your first service visit was a great one and you were comfortable while you waited. We hope your 4Runner is treating you well and we can't wait to see you here at your next visit. Regards, The Toyota Carlsbad Team
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 03/03/2025Verified Service
5 star rating for keeping my vehicle in good running condition but slightly annoyed that my Multi-Information Display (MID) was changed from where it was set. Now that I'm older (75), I'm having trouble resetting it, even after reviewing Owners Manual. I'll eventually figure out.
by Vanessa Rodriguez on 03/03/2025
We appreciate you bringing this to our attention. At your convenience, please contact me directly and I will be happy to assist in getting your MID reset to where it was previously. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2013 TOYOTA PRIUS Owner on 02/22/2025Verified Service
We enjoyed the perks of such a lovely facility. Nice seating, light and airy space with plenty of room. Coffee available, even a car on display----like a showroom atmosphere. Our car had been recalled for something minor, so nothing to report on the "repair".
by Customer Relations Team on 02/23/2025
We're glad you were comfortable while you waited and enjoyed our amenities. Thank you for your positive feedback and please don't hesitate to let us know should you need anything else in the future. We're here to help. Regards, The Toyota Carlsbad Team
by 2017 TOYOTA RAV4 HV LIMITED Owner on 02/04/2025Verified Service
One of the loyal customers here. I think the reason I keep coming back is because of customer service. My services are always done with Corinna being our Advisor. She was the first person we spoke with when you guys had a service center in Oceanside. That spot was so convenient. But I will follow wherever she goes. So you should give her KUDOS for being able to hold onto your customers!!!
by Customer Relations Team on 02/05/2025
Thank you so much for your loyalty to us here! We're lucky to have you as part of our Toyota Carlsbad Family and we look forward to continuing to work together for many more years to come! Regards, The Toyota Carlsbad Team
by 2022 TOYOTA COROLLA SE/XSE Owner on 02/02/2025Verified Service
I asked not to have a tire rotation for this service because I just had one 1,000 miles ago, but they did it anyway. I then had to wait another two hours while they returned the tires back, so I ended up at the dealership for over 5 hours. Infuriating!
by Vanessa Rodriguez on 02/04/2025
It's important we are providing both prompt and quality service and it's disappointing that is not what you received. When you have an opportunity to discuss your recent visit further, please contact me directly, as your feedback allows us to better serve our guests in the future. I look forward to speaking with you. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2021 HONDA ODYSSEY LX Owner on 01/26/2025Verified Service
I was not provided second key of my car despite the salesman told we will give you the second key. The price of the car was also too high, 3 to 4 thousands higher than the other places. I had no experience of buying second hand car. Later when I checked the price online I could find car with better trim having similar milage even a few thousands lower. Be careful when you plan to buy from them.
by Vanessa Rodriguez on 01/28/2025
Some pre-owned vehicles are not traded in with two keys. Our sales team made an effort to confirm if a second key was available for the Honda, but unfortunately, we did not receive one. We apologize for any misunderstanding. Vehicle pricing is determined by various factors, including trim level and overall condition. If you'd like to discuss this further, please don't hesitate to reach out directly. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2022 TOYOTA TUNDRA CREWMAX SR5 Owner on 01/24/2025Verified Service
very easy to schedule the best day and time quickly either online or with a phone call. Customer service is outstanding, Service Advisors are knowledgeable and attentive. The entire staff is very helpful and pleasant to work with. The lounge is always very clean and stocked with fresh coffee and equipped with a great wifi connection. Lastly they have a great car wash onsite.
by Customer Relations Team on 01/27/2025
It's great to see the service experience is seamless and you enjoy both our lounge and new eco-friendly car wash. Thank you so much for this positive feedback. We can't wait to work together again in the future. Regards, The Toyota Carlsbad Team
by 2022 TOYOTA COROLLA LE Owner on 01/09/2025Verified Service
No communication. They had my car for 3 hours and by the time I asked about an update there were multiple items they suggested that needed to be done. Usually I'm very satisfied with the work and update on the progress of the care of my car. Overall I'm still very grateful for you all.
by Vanessa Rodriguez on 01/09/2025
We apologize for the lack of communication during your recent visit. Providing timely updates is very important to us, and we regret that we did not meet your expectations in this area. We truly value your trust. Your satisfaction is our priority, and we will use your feedback to improve our communication processes to ensure a better experience in the future. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2021 TOYOTA 4RUNNER VENTURE/TRD PRO/T Owner on 12/23/2024Verified Service
They told me nothing was wrong with my brakes when I could tell something was wrong. They purposely waited until my warranty was expired to finally find the problem that I had previously brought to their attention. $4,000 repair and said there is no records of me reporting it to them (even though I have evidence). Cheating, scamming, lying service center
by Vanessa Rodriguez on 12/23/2024
We assure you that it is never our intention to delay service until after a warranty expires, and we sincerely apologize if it seems otherwise. We'd be happy to review your service history and address any concerns. Please don't hesitate to reach out to us directly. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 12/13/2024Verified Service
I appreciate that oil & warranty work were done quickly. I am however frustrated by the fact that my new car came with bad tires which needed replacement at 28k. The same tires at Discount come with an 80k warranty. My car is less than a year old! Tires should not be replaced so soon. Also upselling $140.00 for air filters which retail for less than 50.00 WITH SHIPPING, IS OUTRAGEOUS! It took me less than 20 minutes to do both. :(
by Vanessa Rodriguez on 12/13/2024
We're pleased to hear that your service was completed promptly. We apologize for any concerns regarding your vehicle's tires. Tire longevity can vary due to several factors, including driving conditions and road surfaces. Our pricing reflects the use of OEM parts, the expertise of our certified technicians, and current market rates, ensuring the highest quality and value for our customers. Please contact us directly if you would like to discuss this in further detail. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2023 TESLA MODEL 3 Shopper on 12/11/2024Verified Purchase
I had an excellent experience with the purchase of my car at Toyota Carlsbad. The salesman Phearann was very helpful, clear and straightforward, making the process smooth. The staff was friendly and attentive. I recommend anyone making their car purchase here.
by Customer Relations Team on 12/11/2024
Welcome to the Toyota Carlsbad Family. We are extremely grateful for the opportunity to earn your business and we're glad you drove home satisfied. We hope your new vehicle is treating you well thus far and we hope to have the opportunity to work together again in the future. Regards, The Toyota Carlsbad Team
by 2006 TOYOTA TACOMA PRERUNNER ACC CAB Owner on 11/23/2024Verified Service
As usual Warren did an excellent job! He is a top notch Customer Advisor, and I am always happy to work with him. He kept me informed, and sent me a breakdown of the recommendations and their costs. I really appreciated it. Toyota Carlsbad and the Advisors get an A+ in my book. Thank you so much, Warren!
by Customer Relations Team on 11/25/2024
Warren's a great asset to us here and it's no surprise that he always goes above and beyond to provide you with the 5-star service you deserve. We can't wait to share this positive feedback with him and we'll see you here again at your next visit. Regards, The Toyota Carlsbad Team
by 2014 TOYOTA PRIUS Owner on 11/07/2024Verified Service
Toyota Carlsbad Service Center has always been great advisors for my 2014 Prius, which has only been serviced at Toyota. Carlsbad Center is a really nice clean comfortable place to take the car especially when you wait for it. The consultants are great there. Quality of work is excellent. I've never been disappointed with their work or recommendations.
by Customer Relations Team on 11/08/2024
Thank you so much for your loyalty to us here. We're lucky to have you as a valued customer and we look forward to continuing to take care of you and your Prius for years to come. Regards, The Toyota Carlsbad Team
1 - 20 of 1,696 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
30,987 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Toyota Carlsbad specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Toyota Carlsbad specializes in these makes, in addition to many others.
What do verified customers think about Toyota Carlsbad in Carlsbad, CA? Verified customers who visit Toyota Carlsbad in Carlsbad, CA rate this business 4.7 out of 5 stars, with 1,696 reviews. 30,987 customers favorited this location.How can I contact Toyota Carlsbad in Carlsbad, CA? To reach the sales team at Toyota Carlsbad in Carlsbad, CA, call (760) 548-2785. To reach the service department, call (760) 548-4301How can I schedule a service appointment with Toyota Carlsbad in Carlsbad, CA? You can schedule a service appointment at Toyota Carlsbad in Carlsbad, CA through CARFAX.Does Toyota Carlsbad in Carlsbad, CA have a service center? Yes, Toyota Carlsbad in Carlsbad, CA does have a service center. You can contact the service department at (760) 548-4301.
