by 2020 CHEVROLET BLAZER RS Owner on 03/06/2025Verified Service
Markup on parts and labor is ridiculous. We had the extended warranty on our vehicle and in addition to the deductible we would have to come up with $600 because of the markup on their parts and labor. Taking our vehicle to another dealership and only have to pay the deductible there. Will not use Sterling McCall again
by Sterling McCall Chevrolet on 03/07/2025
Hello, Thank you for sharing your feedback. We understand that unexpected repair costs can be frustrating, and we regret that your experience did not meet your expectations. The situation you encountered was due to the extended warranty plan you selected, which unfortunately did not cover our standard labor rates or parts pricing. Not all extended warranties are created equal, and while some provide comprehensive coverage, others come with limitations that shift additional costs onto the customer. We always strive to be upfront about pricing and work within the guidelines set by each warranty provider. We're glad you found a repair facility that aligns with your warranty's terms, but we encourage customers to consider the value of a plan that provides full coverage at reputable service centers like ours. Should you ever require assistance in the future, we'd be happy to help. Best regards, Kyle Mixon Service Manager wmixon@Sterlingmccallchevy.com
by 2018 CHEVROLET TAHOE LT Owner on 02/20/2025Verified Service
Service is always excellent with Sterling. Thank you to the techs who worked on my Tahoe. My service Advisor Valerie is a Rock Star. She worked very hard and diligently to see that my vehicle was to her and my satisfaction. Also the Service Director Kyle Mixon is the Man. Thanks guys very much.
by Sterling McCall Chevrolet on 02/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet. We hope you have a great day!
by 2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 02/16/2025Verified Service
I got a new set of tires for my 2019 Toyota Corolla. Service Rep Will did the price match for the Goodyear tires and for the 4-wheel alignment. I dropped off my car. I received courtesy Uber rides to work and back to the dealership to pick up my car. With the price match for tires and a 4-wheel alignment, the free Uber rides added value that beat waiting at the tire shop to get my new tires installed.
by Sterling McCall Chevrolet on 02/17/2025
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2014 CHEVROLET TAHOE POLICE Owner on 12/15/2024Verified Service
Poor poor service!! When they did my oil change they didn't even charge my filter nor checked for low fluids. Ben the service guy was horrible!! Anytime I had questions he would say "I don't know I'm not a tech" and I would say yes I know but can you ask? He would say no or not even help. It was poor service and horrible customer service. I would never come in. Don't go!
by Sterling McCall Chevrolet on 12/16/2024
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it's clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. William Mixon Service Manager wmixon@Sterlingmccallchevy.com
by Russell W. on 04/17/2025Verified Purchase
No hassle or pressure. Asked for a no bs drive out price on a vehicle. Hour later. Drove it home.
by Sterling McCall Chevrolet on 04/18/2025
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2016 CHEVROLET COLORADO LT Owner on 04/12/2025Verified Service
Kudos to Tech and Service (Will) department. The vehicle tuned up, fuel injectors cleaned. Ready for the Texas heat and a vacation.
by Sterling McCall Chevrolet on 04/13/2025
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2021 CHEVROLET SILVERADO K1500 LT TRAIL Owner on 04/02/2025Verified Service
Ken kept me well informed about the status of my vehicle and was very pleasant to deal with when I arrived to pick it up.
by Sterling McCall Chevrolet on 04/03/2025
Hi, we're happy to hear you had such a positive experience with Ken! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 CHEVROLET SILVERADO C1500 CUSTOM Owner on 03/20/2025Verified Service
Early morning friendly faces, ready to check your vehicle in, the quickness, the uber ride to work, hot fresh coffee and as always Ben the service rep, was Awesome.
by Sterling McCall Chevrolet on 03/20/2025
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2019 CHEVROLET COLORADO ZR2 Owner on 03/09/2025Verified Service
Great and fast service as usual. Only thing I could complain about is getting a video about upcoming work that needs to get done and wanting approval 30min after I left with the truck. Already talked about it happening on my next service at 70k
by Sterling McCall Chevrolet on 03/11/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 01/10/2025Verified Service
Took 2.5 hrs for an oil change. They kept saying it was ready in 30 min and made me late to the airport and missed my flight
by Sterling McCall Chevrolet on 01/16/2025
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Tim Harless General Manager tharless@SterlingMcCallChevy.com
by Stan L. on 01/08/2025Verified Purchase
Great sales staff, customer oriented. Quick finance, very happy with my vehicle and buying experience.
by Sterling McCall Chevrolet on 01/09/2025
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 CHEVROLET TAHOE LT Owner on 12/26/2024Verified Service
Everyone was great. From check in to finish. Great communication between me and my Service Advisor Valerie L. Thanks Valerie for your expertise and reassurance.
by Sterling McCall Chevrolet on 12/26/2024
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2013 GMC YUKON SLT Owner on 12/09/2024Verified Service
Car would not start due to service worker disconnecting a electrical part
Called them and they denied any involvement
by Sterling McCall Chevrolet on 12/11/2024
2013 GMC YUKON SLT Owner, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kyle Mixon Service Director wmixon@Sterlingmccallchevy.com
by 2019 CHEVROLET COLORADO ZR2 Owner on 10/24/2024Verified Service
Don't like dealerships at all but always had a great experience with this one. Go see Ken for anything service related and he will get you taken care of.
by Sterling McCall Chevrolet on 10/25/2024
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2021 CHEVROLET TRAX 1LT Owner on 10/20/2024Verified Service
I got there at 1:30 only to wait in my car for a half nour before I was helped. My car went in for oil and filter change and was not returned to me until 4:21. Nearly 3hrs. for an oil change, seems like a long time to me.
by Sterling McCall Chevrolet on 10/23/2024
2021 CHEVROLET TRAX 1LT Owner, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you need anything in the meantime, please don't hesitate to reach out to me. Thank you, Tim Harless General Manager tharless@Sterlingmccallchevy.com
by 2019 DODGE GRAND CARAVAN SXT Owner on 08/28/2024Verified Service
I'm an older lady and easily get confused about car stuff. The service Nan put me at ease and worked with me to find what services my contract provided.
by Sterling McCall Chevrolet on 08/29/2024
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
by Clifford S. on 08/18/2024Verified Shopper
Can't find no one to finance for me the loan for me I need help from you please. I haven't miss any payments
by Customer Service on 08/19/2024
I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at tharless@SterlingMcCallChevy.com
Tim Harless
General Manager
by 2016 BUICK ENCLAVE Owner on 05/30/2024Verified Service
I come here to get my oil changed. The staff is always friendly. I never make an appointment but get there early and have never waited more than an hour.
by Sterling McCall Chevrolet on 05/31/2024
We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
by 2015 CHEVROLET CRUZE LT Owner on 11/11/2023Verified Service
I went in for a wheel alignment and notified the that I would be waiting at the dealership. I arrived at 9 am and did not leave until after 3 pm. My service advisor did not notify me when my vehicle was ready and when I asked someone when it would be ready ( around 12 pm) they said soon. So I spent almost the whole day at the dealership just for a wheel alignment.
by customer service on 11/15/2023
Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you.
Tim Harless, General Manager
by Rhondy D. on 09/02/2023Verified Service
They kept my silverado ltz for 2 weeks, for a new door lock cylinder and battery. I was not happy about the time of being without my ride. Had to get up early every morning to take my Wife to work, so I could have transportation. I'm retired, and couldn't get a loaner
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511 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Sterling McCall Chevrolet specializes in these services, in addition to many others.
Brake Service
Exhaust & Muffler Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Sterling McCall Chevrolet specializes in these makes, in addition to many others.
What do verified customers think about Sterling McCall Chevrolet in Houston, TX? Verified customers who visit Sterling McCall Chevrolet in Houston, TX rate this business 4.2 out of 5 stars, with 432 reviews. 511 customers favorited this location.How can I contact Sterling McCall Chevrolet in Houston, TX? To reach the sales team at Sterling McCall Chevrolet in Houston, TX, call (281) 688-4219. To reach the service department, call (281) 397-8600How can I schedule a service appointment with Sterling McCall Chevrolet in Houston, TX? You can schedule a service appointment at Sterling McCall Chevrolet in Houston, TX through CARFAX.Does Sterling McCall Chevrolet in Houston, TX have a service center? Yes, Sterling McCall Chevrolet in Houston, TX does have a service center. You can contact the service department at (281) 397-8600.
