by 2017 INFINITI QX60 Owner on 03/12/2025Verified Service
service was excellent as always. My Service consultant Mr Lun TU answered my request for an appointment in a expedient manner. He handled my needs in a courteous, informative manner. Although my service needs were routine the entire experience was most gratifying.
by Southwest INFINITI on 03/13/2025
Thank you for sharing your experience with us! We're delighted to hear that Mr. Lun Tu provided excellent service and made your visit at Southwest INFINITI a gratifying one. We look forward to serving you again in the future!
by 2023 INFINITI QX60 SENSORY Owner on 01/25/2025Verified Service
Omar met me at my vehicle as soon as I pulled into the bay. The waiting area was clen and comfy and the hot chocolate was amazing as it was 30 degrees outside. Wait time was minimal and my vehicle was washed with shiny tires! I couldn't be more pleased with the service at Southwest Infiniti.
by Southwest INFINITI on 01/27/2025
Thank you for sharing your experience! It sounds like Omar and the team at Southwest INFINITI provided exceptional service from start to finish. We're glad to hear you were pleased with the minimal wait time and the comfortable waiting area. We look forward to taking care of you again soon!
by Daniel C. on 12/20/2024Verified Shopper
My salesman Sel was very helpful and professional. I arrived to look at the car which was a beautiful car and better than I had expected. I decided that I could not purchase the car because it was larger than what would fit in my garage. A major disappointment but a great experience with Southwest Infiniti none the less.
by Southwest INFINITI on 12/20/2024
We're glad to hear that Sel provided helpful and professional service during your visit to Southwest INFINITI. It's a shame the car didn't fit your needs, but we appreciate you sharing your positive experience with us! If there's anything else we can assist you with in the future, please let us know.
by 2017 INFINITI QX80/QX80 LIMITED Owner on 08/09/2024Verified Service
Although I like the fact that after each service they wash my SUV, but it is so frustrating that each and every time the machine seriously bends my front license plate. And although I complain, no one straightens my plate and they do nothing to keep it from happening again.
by Southwest INFINITI on 08/12/2024
Hello,
We appreciate your feedback and are glad you like the complimentary wash. However, it's concerning to hear about the recurring issue with your license plate. We apologize for any frustration this has caused and would like to address it properly moving forward. Please reach out so we can find a solution together.
Thank you,
Eric Melanson
Service Manager
emelanson@clearlakeinfiniti.com
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 07/29/2024Verified Service
Very pleased with the experience at Southwest INFINITI. They were able to get me a loaner despite not having a loaner available that day. They fixed my car right up and everyone was very pleasant to work with. They did a great job of keeping me informed of the progress of the work on my QX50. I appreciate their professionalism and attention to detail.
by Southwest INFINITI on 07/30/2024
We're delighted to hear that your experience at Southwest INFINITI was positive and that our team could accommodate you with a loaner. It's great to know we kept you well-informed throughout the process. Thanks for choosing us!
by Cliff C. on 05/13/2024Verified Purchase
I dealt with Milly Martinez. She answered phone calls, texts and emails. Customer service may be rare these days, but when you see it, it is undeniable, like Bigfoot taking a dump on your front lawn. We were in and out in 2 hours, although if we had a trade-in and financed it may have taken a bit longer. If you don't want an Infinity, they had teslas, vettes, porsches, bmws and I bought a lexus.
by Southwest INFINITI on 05/14/2024
Cliff, it sounds like Milly and the team at Southwest Infiniti really delivered! We're glad to know you had a smooth experience with us. Enjoy your new Lexus!
by 2019 INFINITI QX60 LUXE/PURE Owner on 04/19/2025Verified Service
I found the service tech to be most helpful in taking care of my needs with my car, he understood what I wanted to have done to my car, and was very professional in all ways. I would highly recommend him again.
by Southwest INFINITI on 04/21/2025
We're delighted to hear that our service tech provided you with such a professional and helpful experience at Southwest INFINITI. Thank you for recommending us, and we look forward to assisting you again in the future!
by 2015 INFINITI Q70 3.7 Owner on 04/18/2025Verified Service
Their service is efficient and right the first time. In addition, connecting with them is simple and very customer focused!
by Southwest INFINITI on 04/18/2025
We love hearing that you found our service efficient and customer-focused at Southwest INFINITI! Thank you for sharing your experience, and we look forward to serving you again in the future.
by 2023 INFINITI QX50 LUXE Owner on 03/23/2025Verified Service
Service agent was courteous and knowledgeable. Handled my issue even though I did not have an appointment. Answered additional questions I had about my car. Very professional.
by Southwest INFINITI on 03/24/2025
Thank you for sharing your experience with us! We're delighted to hear that our service agent at Southwest INFINITI was able to assist you efficiently and professionally. We appreciate your feedback and are here whenever you need further assistance!
by 2019 INFINITI QX80 LUXE Owner on 02/25/2025Verified Service
I liked the way your rep, explained the work that needed to be done to my vehicle. Very friendly, and very knowledgeable.
by Southwest INFINITI on 02/25/2025
We're delighted to hear that our representative provided a friendly and knowledgeable experience at Southwest INFINITI. Thank you for sharing your positive feedback!
by 2022 INFINITI QX80 SENSORY Owner on 01/11/2025Verified Service
Service was completed timely and service advisor was very friendly and helpful! The place is very well maintained and immaculate!
by Southwest INFINITI on 01/13/2025
We're delighted to hear that you had a positive experience with our team at Southwest INFINITI! It's great to know the service was timely and the environment met your expectations. Thank you for sharing this feedback!
by 2021 INFINITI Q50 SENSORY/SIGNATURE EDI Owner on 01/09/2025Verified Service
Ryan did a great job keeping me informed on the progress of my car and the details of the repairs. Thanks Ryan !
by Southwest INFINITI on 01/10/2025
We're delighted to hear that Ryan kept you well-informed during your visit at Southwest Infiniti. Thank you for sharing your experience, and we appreciate the shoutout!
by Marchel J. on 01/09/2025Verified Shopper
I didn't like the fact that the vehicle I was interested in was sold before I could make a deal on it .
by Southwest INFINITI on 01/10/2025
Marchel, we understand how disappointing that can be. Our team at Southwest INFINITI is here to help you find another vehicle that meets your needs. I'd like to address these concerns directly, so please feel free to reach out using the contact below!
Best,
Mak Khan
MurtazaKhan@lithia.com
713-929-1417
General Sales Manager
by Valentine E. on 12/06/2024Verified Service
Mr. Dallas was a real professional in what he does, he took time to explain to me all the services I needed. Always talking to you with a smile and I appreciate him and the technicians.
by Southwest INFINITI on 12/06/2024
Thanks Valentine! It's great to hear Dallas left such a good impression during your visit to Southwest INFINITI! We'll make sure to pass along your kind words to him and the technicians. We look forward to assisting you again in the future!
by 2017 INFINITI QX70 Owner on 11/01/2024Verified Service
Another great experience at SW Infiniti. Omar Chinchilla took excellent care and kept me informed every step of the way.
by Southwest INFINITI on 11/04/2024
We're delighted to hear that Omar provided excellent care during your visit at Southwest Infiniti! Thank you for sharing your experience, and we look forward to seeing you again in the future.
by 2017 INFINITI QX60 Owner on 09/15/2024Verified Service
Service as always was excellent. Lun Tu my service manager took care of my needs in an excellent fashion.
by Southwest INFINITI on 09/16/2024
Thank you for sharing your experience! We're glad to hear Lun Tu provided excellent service at Southwest Infiniti. We appreciate your support and look forward to keeping up our reliable service.
by 2004 INFINITI QX56 Owner on 08/30/2024Verified Service
I was charged for a service that the technician never performed, That is terrible for reputable company as Infiniti southwest.
by Southwest INFINITI on 09/02/2024
Hello,
Thank you for bringing this to our attention. We take feedback seriously, and I'm sorry to hear you're having issues with your recent service. We'd love to get this issue resolved for you promptly, so please use the below contact to reach me so that I may address this directly. I look forward to speaking with you soon.
Best,
Eric Melanson
713-929-1500
emelanson@clearlakeinfiniti.com
Fixed Operations Manager
by 2023 INFINITI QX60 LUXE Owner on 08/29/2024Verified Service
Rude advisor for showing up 10 minutes early. Appointment online through infinity website was not appreciated. Did not do all the things that were promised.
by Southwest INFINITI on 08/30/2024
Hello,
We regret to hear that your service experience left an unsatisfactory impression. Our goal is to ensure customer satisfaction, and I'm sorry you were disappointed in our care. Please reach out so we can address these concerns directly and make things right.
Thank you,
Eric Melanson
713-929-1500
emelanson@clearlakeinfiniti.com
Fixed Operations Manager
by 2014 INFINITI QX60 Owner on 07/28/2024Verified Service
great service, Dallas my service rep was able to get my car serviced on time, very courteous and professional.
by Southwest INFINITI on 07/29/2024
Thank you for sharing your experience! We're glad to hear Dallas provided timely and professional service at Southwest INFINITI. We appreciate your support!
by 2022 INFINITI QX80 SENSORY Owner on 07/21/2024Verified Service
The service exceeded my expectations. Also the car was returned cleaner. The service advisor was very helpful and friendly!
by Southwest INFINITI on 07/22/2024
We're delighted to hear that your experience with Southwest Infiniti exceeded expectations and that our service advisor was helpful and friendly. Thanks for sharing!
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Service Information
1,528 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Southwest INFINITI specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Southwest INFINITI specializes in these makes, in addition to many others.
What do verified customers think about Southwest INFINITI in Houston, TX? Verified customers who visit Southwest INFINITI in Houston, TX rate this business 4.5 out of 5 stars, with 516 reviews. 1,528 customers favorited this location.How can I contact Southwest INFINITI in Houston, TX? To reach the sales team at Southwest INFINITI in Houston, TX, call (832) 243-7827. To reach the service department, call (832) 742-1596Does Southwest INFINITI in Houston, TX have a service center? Yes, Southwest INFINITI in Houston, TX does have a service center. You can contact the service department at (832) 742-1596.
