by 2011 MITSUBISHI ECLIPSE GT Owner on 12/07/2024Verified Service
These guys are the best ever! They were honest, straight to the point and kept me informed as to what needed to be done without the usual B.S. (pardon me for the lack of a better analogy) that I've received from most Mitsubishi dealership service departments.
I so appreciate your integrity and all of the hard work you all put in repairing my car!!!!!
by Patty Slack on 12/09/2024
Thank you so much for taking the time to give us such an outstanding review!
by 2022 MITSUBISHI ECLIPSE CROSS SE/SE SPECI Owner on 11/14/2024Verified Service
I came in for an oil change and tire rotation. The service technician told me my brakes were close to being needing new brakes. I asked how much and he told me, then I asked if they had time and he said yes, so I asked him to go ahead and change them now. 4 hours later, my brakes were completed. They never came out to explain why, I had to ask them several times. I was there from 1:05 to 5:20. They did take off 50.00 for my wait.
by Patty Slack on 12/09/2024
Thank you for taking the time to give us a review. I am sorry it took too long in our service department. We are working to correct this problem.
by 2017 CHEVROLET TAHOE LT Shopper on 09/30/2024Verified Purchase
The staff there was very professional and my sales Agent was Definitely on point with all my needs and info for my vehicle. I would Definitely recommend this place to my friends and Family for their next Vehicle. Even though my sales Agent had purple Hair she was Definitely Professional and very Curious Thank you
by Patty Slack on 10/01/2024
Thank you so much for taking the time and giving us such a good review! So happy to hear this. I agree Kristin is the best! We are here for you should you need anything else.
by 2016 VOLKSWAGEN BEETLE DUNE Shopper on 08/02/2024Verified Purchase
My sales person - Sal was the most awesome. He went way above helping me- I would do business with him again without a second thought. I cant say so much for the person doing the paperwork- maybe he was upset cause I didnt finance the car or maybe he was just in a bad mood- but he wasnt customer friendly.
by 2024 MITSUBISHI MIRAGE G4 ES/G4 LE/G4 BLA Owner on 04/06/2025Verified Service
The service technician was prompt, courteous and professional. Maintenance on our vehicle was performed in a timely, accurate manner. There were snacks and beverages available with television and WiFi in the waiting area.
by Dorian R. on 02/03/2025Verified Shopper
Very pleasant & informative. Car was sought by two NY/NJ buyers. 1 was flying to Dealership for Cash purchase. Dealer promptly informed me that transaction was completed. Am grateful for personal attention. S L.
by 2014 MITSUBISHI LANCER EVOLUTION GSR Owner on 12/22/2024Verified Service
Always receive a thorough review of vehicle condition for preventative maintenance and to keep it on the road. Thanks.
by 2019 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 11/12/2024Verified Service
I always bring my vehicle to Shirlie Slack for service even though I didn't buy this particular truck there. I bought used Mercedes Benz from them and they service ANY kind of Vehicle.
Love this place
by Patty Slack on 12/09/2024
Thank you for taking the time to give us such a great review and for being our loyal client! We love you too!
by Charles M. on 10/22/2024Verified Purchase
No pressure sales experience. Steven Guzman and Phillip Beardsley answered all questions and kept in contact prior to my purchase. Job well done.
Thanks
by Patty Slack on 10/23/2024
Thank you Charles! So happy to hear. Thank you for taking the time to give us a review. We are here for you if should need anything else...Patty.
by 2014 RAM 1500 LONGHORN Owner on 08/11/2024Verified Service
Great service! I have purchased five vehicles from them, and they stand behind what they sell. Honest and friendly people from the top down!
by 2017 MITSUBISHI OUTLANDER SE/SEL Owner on 08/01/2024Verified Service
Everyone was so kind! Needed to check if my vehicle was affect by a recall and I was in and out in less than an hour!
by 2024 MITSUBISHI OUTLANDER SE/BLACK EDITIO Shopper on 07/31/2024Verified Purchase
Sal was Great! Highly recommend them! Made the car buying experience effortless,knowledgeable, and very efficient will buy from them again
by 2018 MITSUBISHI OUTLANDER SPORT SEL/GT Owner on 12/04/2023Verified Service
I am sorry I like and respect the people at Shirlie Slack Mitsubishi. I have bought 2 cars and in process of buying a used car and one more new car. Sal is my go to Sales Person for Purchasing.
A Private e-mail was sent and never responded too. A call was made to me and I missed it so no issues were discussed.
The issue with my Vehicle I initially came in for was diagnosed and fixed unfortunately thru another Party.
by 2022 MITSUBISHI OUTLANDER SE/BLACK EDITIO Owner on 10/30/2023Verified Service
They submitted the wrong odometer reading for our vechicle. We went there for our 40,000 oil change with 40,105 mi on our odometer. However, they submitted that we had 54,397 mi at the time of service. I tried calling and correcting it, but they have not.
by on 10/31/2023
Hi, we're disappointed to hear of the negative experience you had at our location. We have corrected the mileage. If you are willing to give us another chance, please reach out to our Dealer Principal Patty Slack at 540-898-0310 to speak to us directly.
by 2019 MITSUBISHI MIRAGE ES/RF Owner on 06/27/2023Verified Service
I went to test drive a car. That being said, I loved the car, but kept feeling like something was off. Shirlie slack immediately pulled the car into their shop for a look. Come to find out the car had a flat. They put a new tire on, checked out the rest of the car and had everything 100% in no time.
by on 06/27/2023
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
by Lonnie S. on 04/16/2023Verified Purchase
The salesman was really good. There were things that had to be fixed. They should have taken it to a Lexus dealer. They tried to fixed it themselves. Because of that, I have already put out another 2,000 with more to come for the things they should have fixed.
by on 04/17/2023
Thank you for taking the time to send a review. We are sorry this Lexus had some issues. Since you asked to take it to the Lexus dealer, we certainly agreed and offered to pay any repair. Then after we offered to take the car back or redo your deal at a significantly reduced cost, you did chose to take the discount and keep the car. Our goal is to only have happy clients. Please call Patty Slack at (540) 898 0310 if you would like to discuss this any further. Thank you for your patience
by Alexander S. on 11/21/2021Verified Service
Apparently pre delivery inspection does not include Cabin air filter or Air element filter. Car is immaculate but, for the non DIYer, this should have been addressed and checked, that cabin filter was FILTHY. Salesmen were great. Inspection team, slacking....
by 46074 - Shirlie Slack Mitsubishi on 11/23/2021
Hello Alexander, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact our Dealer Principal Patty Slack at 540-898-0310 so we can work towards a resolution. We look forward to hearing from you. Take care!
by 2008 LEXUS SC 430 Shopper on 09/20/2021Verified Shopper
Shirlie Slack Mitsubishi was very prompt in getting back in touch with me concerning a vehicle I have an interest in buying, The staff was well informed, courteous and helpful relative to answering questions I had concerning the ca that I had been watching on their website.
by on 01/05/2023
Hi 2008 Lexus Sc 430 Shopper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Although it sounds like you were happy. Please call me at (540) 898 0310 and let me know of any concerns maybe I can help...Patty Slack...Dealer Principal.
by Richard B. on 06/19/2020Verified Shopper
Took a weekend off to make a trip up there. I work seven days per week and live a couple of hours away.
I think Salesman wanted off, so he told me on Friday, the car was sold, would be delivered on Saturday. I believe he didnt want me to come in on his day off and buy from another Salesperson.
I told my wife the car would be available again Monday and it was.
The car has been on two Dealer lots about 10 months.
by Shirlie Slack Mitsubishi on 06/22/2020
Richard, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (540) 898-0310 to discuss this further.
by 2013 TOYOTA COROLLA/S/LE Owner on 09/28/2016Verified Service
They took care of it within a reasonable time. I had a cigarette smell in my car and thought I had to change the filter but they had replaced that part not too long ago so they sprayed something to get the smell out and now it doesnt have that terrible smell anymore :)
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Service Information
346 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Shirlie Slack Mitsubishi specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Shirlie Slack Mitsubishi specializes in these makes, in addition to many others.
What do verified customers think about Shirlie Slack Mitsubishi in Fredericksburg, VA? Verified customers who visit Shirlie Slack Mitsubishi in Fredericksburg, VA rate this business 4.6 out of 5 stars, with 123 reviews. 346 customers favorited this location.How can I contact Shirlie Slack Mitsubishi in Fredericksburg, VA? To reach the sales team at Shirlie Slack Mitsubishi in Fredericksburg, VA, call (540) 291-7247. To reach the service department, call (877) 978-4283Does Shirlie Slack Mitsubishi in Fredericksburg, VA have a service center? Yes, Shirlie Slack Mitsubishi in Fredericksburg, VA does have a service center. You can contact the service department at (877) 978-4283.
