by 2022 NISSAN FRONTIER S/SV/PRO-4X Owner on 12/08/2025Verified Service
The help was amazing,! Soon as we walked in a young man his name Gabriel came right up to us and asked us what kind of car are we looking for and he was very helpful he took the time to show us all of the options that he could find for us and we were very pleased with him
by McKinney Buick GMC on 12/12/2025
We are honored to hear about your wonderful experience with our team. It sounds like you received exceptional assistance from the moment you arrived, and we're delighted that our staff member took the time to understand exactly what you were looking for. Showing you all the available options and providing such thorough help is exactly the kind of service we strive to deliver. Your satisfaction with the helpful and attentive service you received means everything to us at McKinney Buick GMC. We truly appreciate you taking the time to share your positive experience.
by 2023 BUICK ENCLAVE AVENIR Owner on 12/02/2025Verified Service
Got my appt when I wanted it and the service staff was very attentive to my requests. I was kept updated on the status of my vehicle and was given a shuttle ride to a certain shopping district. All in all, I felt like their #1 customer and the quality of service was a good value.
by McKinney Buick GMC on 12/04/2025
Your positive feedback truly means the world to us! We're delighted that we could accommodate your preferred appointment time and that our service team showed such attention to your specific needs. It's wonderful to hear that we kept you well-informed throughout your vehicle's service and that the shuttle transportation to the shopping area was convenient for you. Making every customer feel valued and providing exceptional service quality is exactly what we strive for at McKinney Buick GMC. Thank you for taking the time to share your experience - it's customers like you who make what we do so rewarding.
by Maximusdevore@cox N. on 12/01/2025Verified Purchase
They have a hidden $3,000 fee that they add onto the listed price, so the actual sales price of the vehicle is $3,000 higher then the price listed online. They do not tell you about this fee until you show up there. They will attempt to pass this off as a standard fee.
by McKinney Buick GMC on 12/04/2025
Thank you for sharing your concerns. Your feedback is important to us, as we strive to ensure our customers have clear information about all costs involved in their vehicle purchase. We would appreciate the opportunity to discuss your experience further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns directly and work toward a resolution.
by Blkblt1097@gmail C. on 11/09/2025Verified Service
It was pretty good, but I had to wait three days and they would not give me a loaner car because they said they were two weeks out and I would have to make an appointment. This is not the first time I've had the same scenario happen without a loaner car and waiting and waiting..
by McKinney Buick GMC on 11/18/2025
We are pleased to hear that your overall experience was positive. We understand your frustration regarding the wait time for your service and the availability of a loaner vehicle. Your feedback helps us understand how we can better serve our customers, and we value your patience as we work to improve our loaner car availability and service scheduling processes. We appreciate your continued trust and hope to provide you with an even better experience in the future.
by 2022 GMC YUKON/DENALI Owner on 11/07/2025Verified Service
Terrible communication! Had a hard time getting Raul to call or text me back. I called in one day to check on status but was told no one could help me because Raul was off and to call back tomorrow. Took ten days for routine maintenance and replace washer fluid pump. I brought my truck in a couple of weeks later and had a similar experience with a different advisor. They all just seem like they don't care.
by McKinney Buick GMC on 11/14/2025
Thank you for sharing this experience with us. We understand how frustrating it can be when communication isn't consistent, especially when you're trying to stay updated on your vehicle's status. Your feedback helps us review where communication may be falling short so we can work toward a better experience. If you'd like to discuss this further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com, who will be glad to assist.
by 2024 GMC ACADIA UPLEVEL Owner on 11/03/2025Verified Service
Dealership personnel are some the best in the area. GM Corporate deciding to disconnect some window sticker accessories after the car is purchased is not the best marketing move; but, GM Corporate doesn't have to worry I probably won't buy another car from them.
by McKinney Buick GMC on 11/10/2025
We are utterly delighted to hear that you found our dealership personnel to be among the best in the area. Your recognition of our team's dedication means everything to us at McKinney Buick GMC. We understand your frustration regarding the corporate decision about certain window sticker accessories being disconnected after purchase. We truly value your honest feedback about how such policies impact your overall experience. Your perspective helps us understand what matters most to our customers, and we remain committed to providing the exceptional service you experienced with our team.
by Rab R. on 10/27/2025Verified Service
Left rear blinker light not working
Waited 31/2 hours and when I got the car back I didn't check light And apparently The technician didn't either
. when I turned blicker on still not working
Brought back And They said I would have to leave it as soon as they could find me a loaner
Been a week And have heard nothing.also ask to speak to a supervisor and was told he would call me The same day
Never heard from him.
by McKinney Buick GMC on 10/29/2025
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your time is valuable, and we recognize that this experience has not met your expectations. We would appreciate the opportunity to discuss this further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns.
by Dallaselitetas@gmail C. on 10/23/2025Verified Service
We were told by another GMC dealership that the current recall on my truck needed the repair but that they didn't have the lift. We bring it to you all and were told we didn't need the repair but then they provided a list of additional repairs needed. I spoke back to the previous dealership and they said we absolutely needed the repair. Why would you all tell us otherwise?
by McKinney Buick GMC on 10/28/2025
Thank you for bringing your concerns to our attention. It can be confusing when different service centers provide different assessments about necessary repairs, and we recognize how important it is to have clear, consistent guidance about recall work and vehicle maintenance needs. We want to ensure you receive accurate information and the proper service for your vehicle's safety and performance. We would appreciate the opportunity to review your situation more thoroughly and provide clarification about the recall requirements and any additional service recommendations. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your specific case and work toward a resolution that addresses your concerns.
by 2024 GMC SIERRA C1500 DENALI Owner on 10/21/2025Verified Service
Service team is the best. Brycen Leher took care of my service needs from start to finish. Everyone in service department is always friendly and helpful. Knowing that all the service team members help a lot of people every day. Somehow, they always remember me and make me welcome.
by McKinney Buick GMC on 10/27/2025
Thank you for sharing your wonderful experience with our service team at McKinney Buick GMC. Your loyalty is truly valued, and we look forward to continuing to provide you with exceptional service!
by Dubagee@yahoo C. on 10/04/2025Verified Service
McKinney Buick did not have my vehicle on Sept 15 so how can I rate this service? I will say their customer service is NOT great. I had a very BIG ISSUE with the car they sold me and I called them several times to sort it out and they always told me they'd call me back but NEVER DID. I had to figure out the issue on the car THEY SOLD ME by myself. The integrity of this specific dealership is poor.
by McKinney Buick GMC on 10/09/2025
Your concerns are noted and we understand your frustration. We are sorry to hear about the confusion, and we would like to discuss this further with you so that we can correct our files. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns properly.
by 2019 BUICK ENVISION ESSENCE Owner on 09/28/2025Verified Service
I asked for my GM Rewards to be used in my maintenance bill. I can't find any indication that McKinney GMC Buick used the rewards to compute my final bill. The same thing happened in my previous visit. I requested that they be used but wasn't upset because they would be available this time.
by McKinney Buick GMC on 10/03/2025
Thank you for taking the time to share your feedback. We understand your frustration and take all feedback seriously. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can review your account and ensure your GM Rewards are correctly applied moving forward.
by 2026 GMC SIERRA ELEVATION Shopper on 09/22/2025Verified Purchase
We were unsure about making the switch from a gas vehicle to an EV, but William our salesperson did a great job of presenting both options. He was very knowledgeable and patient with us as we weighed our decision, and we eventually selected a Sierra EV.
We are very happy with our decision and the dealership.
Great place to buy a car!
by McKinney Buick GMC on 09/26/2025
We are glad to hear about your positive experience with your vehicle purchase! It sounds like you had some thoughtful considerations when deciding between a gas vehicle and an EV, and we're pleased that our team was able to provide you with the knowledgeable guidance you needed. Having a patient and well-informed salesperson can make all the difference when making such an important decision, and we're thrilled that you ultimately found the Sierra EV to be the right choice for you.
Your satisfaction with both your new vehicle and your overall experience at McKinney Buick GMC means a great deal to us. We appreciate you taking the time to share your feedback and for recommending us as a great place to purchase a vehicle. We're here to support you with your Sierra EV, and we hope you continue to enjoy your driving experience!
by 2025 BUICK ENCLAVE AVENIR Owner on 09/22/2025Verified Service
Very professional but once I got home I got an alert that my car had some issues and they were never discussed with me at check out . Then received a call from GM that I needed to make an appointment to have my battery serviced . Why would a battery need serviced when a car doesn't even have 15000 miles on it . I live over an hour from the dealer and no one discussed any issues with my car and my app. says my car has no issues .
by McKinney Buick GMC on 09/26/2025
We are grateful for your 5-star rating and appreciate you recognizing our professional service. We understand your confusion about receiving alerts and calls regarding your battery after your visit, especially given your vehicle's low mileage. It can be frustrating when technical issues arise unexpectedly. We recognize that clear communication about any potential concerns during your visit would have been helpful. Modern vehicles can sometimes have battery-related notifications that require attention even with low mileage, and we want to ensure your vehicle continues to perform at its best. Your feedback helps us improve how we communicate with our customers about any service recommendations. We appreciate your business and hope to continue providing you with excellent service in the future.
by 2022 GMC SAVANA G2500 Owner on 09/09/2025Verified Service
my van stay there for over four week.for service A/C controller and transmission valve.They're don't provide car for me.i have not car for work while my van service.so A/C control it work ok.but the transmission valve it doesn't solved 100%.some time it happened again.i concern for bring my vehicle back.because i don't have van for work.
by McKinney Buick GMC on 09/30/2025
We are sorry to hear that you feel this way about your recent experience. We understand your frustration. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss this matter further with you directly. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can work toward a resolution.
by 2025 GMC SIERRA K2500 DENALI ULTIM Owner on 09/07/2025Verified Service
Non of the issues were repaired and service manager showed a very dismissive attitude towards the situation and all the obvious issues which were err very safety related to the 2025 sierra 2500 Denali.
Issue is escalated now to GM corporate and will be handled on a higher level.
I would never take my car for service again to that dealership.
Zero stars if I could .
by McKinney Buick GMC on 09/25/2025
We are concerned to hear about your experience. Your safety is our top priority, and we take these matters very seriously. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can work towards a resolution.
by 2025 BUICK ENCORE GX PREFERRED Owner on 07/29/2025Verified Service
Brycen was quick to check and make sure our blow out tire didn't affect anything else on the vehicle. We had to return as the tire had to be ordered. But I called ahead and was able to get an oil change and car wash at the same time of mounting the tire. Your customer service team are amazing and willing to help with even the smallest issue. Thank you Brycen.
by 2025 BUICK ENCORE GX SPORT TOURING Owner on 07/25/2025Verified Service
One of your employees add some type of conditioner to my oil change with out telling me was a extra charge I have to pay $66 dollar witch the manager told me he will refund it well he didn't on top of that they didn't put the stiker on my Winshield with dates when my next change of oil have to be.
by 2023 CHEVROLET TAHOE LT Shopper on 05/21/2025Verified Purchase
We had a great experience purchasing our vehicle. They went above and beyond to help us and we never felt rushed or attacked! So sweet even when we were just slightly interested. The gentleman who helped us were brothers and are a great team. Couldn't recommend them more! And we are IN love with our Tahoe!
by McKinney Buick GMC on 06/03/2025
Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience while purchasing your vehicle. Our team strives to provide exceptional service, and it's wonderful to know that we met your expectations. We appreciate your kind words about the staff, and we're delighted that you are in love with your new Tahoe. Enjoy your new vehicle!
by 2022 GMC SIERRA K3500 SLE Owner on 05/20/2025Verified Service
They did a great job diagnosing and repairing my truck. Parts took longer than expected to arrive, but that isn't the dealership's fault. Chris was easy to work with and kept me well informed throughout the process. They got me back on the road just in time for a long road trip.
by McKinney Buick GMC on 06/02/2025
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Chris was able to provide you with excellent service and keep you informed throughout the repair process. We understand that delays can be frustrating, but we appreciate your understanding regarding the parts arrival.
We are glad to have you back on the road just in time for your trip! Safe travels, and we look forward to seeing you next time!
by 2021 GMC SIERRA K1500 AT4 Owner on 05/07/2025Verified Service
Rob and Amanda came in big time for me. Unfortunately outside of my 100k warranty, but they worked a deal for me and I got a new transmission, cooler, cooler lines, oil pump belt, rear main seal, pinion seal, and I'm sure a couple other things I'm missing for a price that couldn't be beat anywhere else. Found out they also do $90 oil changes w/ tire rotations I'll be back every 3 months.
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Service Information
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12,251 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, McKinney Buick GMC specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, McKinney Buick GMC specializes in these makes, in addition to many others.
What do verified customers think about McKinney Buick GMC in Mckinney, TX? Verified customers who visit McKinney Buick GMC in Mckinney, TX rate this business 4.4 out of 5 stars, with 1,062 reviews. 12,251 customers favorited this location.How can I contact McKinney Buick GMC in Mckinney, TX? To reach the sales team at McKinney Buick GMC in Mckinney, TX, call (469) 306-1528. To reach the service department, call (844) 635-0887How can I schedule a service appointment with McKinney Buick GMC in Mckinney, TX? You can schedule a service appointment at McKinney Buick GMC in Mckinney, TX through CARFAX.What are the shop amenities offered by McKinney Buick GMC in Mckinney, TX? McKinney Buick GMC in Mckinney, TX offers the following amenities: Complimentary Drinks, Free Wi-Fi and Mobile Charging Station.Does McKinney Buick GMC in Mckinney, TX have a service center? Yes, McKinney Buick GMC in Mckinney, TX does have a service center. You can contact the service department at (844) 635-0887.
