by 2013 HONDA CR-V EX Owner on 04/06/2025Verified Service
Turned my car in , at the appointed time, 10:30am, by 4:00 I had not heard from them. I called and was told that they had been really busy, too busy to call, and that, hopefully, my car would be ready for pick up at 5:30pm. This was for a simple oil change and tire rotation.
by James on 04/07/2025
Thank you for your honest feedback. We sincerely apologize for the lack of communication and delay during your recent visit. We understand that a simple oil change and tire rotation shouldn't take that long, and we regret any inconvenience it caused. Your time is important to us, and we're working to improve communication and turnaround times moving forward.
We appreciate your patience and hope to provide you with a better experience next time.
by 2014 HONDA ACCORD HYBRID Owner on 02/20/2025Verified Service
Mark was extremely professional and kind. He identified some serious problems with my bumper and splash shield and explained my options to me clearly without putting pressure on me. He provided a detailed estimate showing expected costs for each of the separate items that need to be repaired.
by Tom on 02/22/2025
Thank you for sharing your experience! We're thrilled to hear that Mark was able to provide the clear, pressure-free guidance you needed. At Little Apple Toyota Honda, we understand that vehicle repairs can sometimes feel overwhelming. That's why our team is committed to ensuring you have all the information you needevery detail, from identifying issues like your bumper and splash shield to providing a comprehensive estimate of the repair costs, is explained thoroughly.
Mark's professionalism and kindness are exactly the qualities we strive to uphold. His approach of detailing your options and breaking down the costs for each repair item reflects our commitment to transparency and honest service. It's incredibly rewarding to know that you felt supported and well-informed throughout your visit.
We appreciate your trust in our team and for taking the time to leave such a thoughtful review. If you ever have additional questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Little Apple Toyota Hondawe look forward to serving you again in the future!
by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 10/18/2024Verified Service
If you call, it's hard to get to an actual person. When I did speak to someone, they were rude. My maintenance light was still on when I picked up my car, so they had to take it back into the shop. They left a sticky residue on my window. Will not be returning.
by Little Apple on 01/28/2025
I'm sorry to hear about your frustrating experience. It sounds like the communication and attention to detail were lacking, which can be really disappointing, especially when you're trusting us with your vehicle. If you feel like sharing the details, it might be worth bringing it up our service manager, so he can address the issues and improve for future customers.
by 2024 HONDA RIDGELINE BLACK EDITION Owner on 10/10/2024Verified Service
I had to get out of town asap but my oil was at 15% and I really wanted to get my free Honda Care benefit for my new tru k that needed an oil change. Little Apple service helped me get what I needed and on the road by 9:30 am. Their service and customer response was excellent!
by Little Apple on 01/28/2025
That's great to hear! It sounds like Little Apple's service department really came through for you when you needed it most. It's awesome we helped you get everything taken care of quickly so you could hit the road without any hassle. Fast, efficient service really makes all the difference, especially when you're on a tight schedule! Safe travels, and thanks for sharing your positive experience!
by 2019 TOYOTA RAV4 XLE PREMIUM Owner on 10/10/2024Verified Service
I brought my car in to be fixed because the "engine maintenance required" light came on and they told me they fixed it. When I came to pick up my car they did not fix it, the light was still on, and there was additional things they told me would now cost me more money, because they didn't fix the original problem I had.
by Little Apple on 01/28/2025
I'm really sorry to hear about your frustrating experience. It's definitely disappointing when the issue isn't fixed the first time, and then you're faced with unexpected costs and more delays. It sounds like there was a breakdown in communication or a mistake in diagnosing the issue.
by 2022 TOYOTA HIGHLANDER XSE Owner on 04/24/2025Verified Service
Thorough and efficient visit. The service advisor, Nick, kept me informed throughout the entire process.
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 04/13/2025Verified Service
I was told I could come back the next day to have a $3.00 part installed. I live in a neighboring town and not convenient to come back. Will wait til I have other business and then come in......
by James on 04/14/2025
Thank you for your feedback. We understand that returning for a small part can be inconvenient, especially when you're coming from out of town. We appreciate your patience and look forward to assisting you when it's more convenient for you to stop by.
by 2012 TOYOTA PRIUS Owner on 03/29/2025Verified Service
My headlights, one running light and my license plate lights were not working. The service department had the parts, and replaced the bulbs.
by James on 03/31/2025
Thank you for sharing your experience! We're glad our service team had the parts on hand and was able to get your lights replaced quickly. We appreciate your trust and look forward to assisting you again.
by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 03/23/2025Verified Service
They keep track of my mileage and visits, and they only perform services that are needed. For instance, they didn't rotate my tires because of how few miles I had put on my car.
by James on 03/24/2025
Thank you for your feedback! We're glad to hear you appreciate our attention to detail and honest service recommendations. Your trust means a lot to us, and we look forward to assisting you again.
by 2023 HONDA CR-V SPORT Owner on 03/20/2025Verified Service
The service was for two recalls which were completed and within the time noted. Service personnel were courteous.
by James on 03/21/2025
Thank you for your feedback! We're glad to hear your recall service was completed on time and that our team was courteous. We appreciate your trust and look forward to assisting you again!
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 03/02/2025Verified Service
Couldn't get an oil change for a month. Plus parts on warranty will not be available till June and will have to make additional service appointments. This sucks.
by James on 03/03/2025
We're sorry to hear about your frustration and understand how inconvenient this situation is. Unfortunately, high demand and parts availability can sometimes cause delays, but we know this isn't the experience you expected. We truly appreciate your patience and would love to see if there's anything we can do to help.
by 2017 HONDA RIDGELINE RTL Owner on 03/02/2025Verified Service
My service advisor got me in on the same day. He kept me informed of the progress and was very professional.
by James on 03/03/2025
Thank you for your kind words! We're glad your service advisor was able to get you in the same day and keep you informed throughout the process. Your satisfaction means a lot to us, and we appreciate your support!
by 2007 HONDA CIVIC EX Owner on 02/27/2025Verified Service
The advisor was wonderful keeping me up to date on my service. I was there to get a key rekeyed for my vehicle.
by James on 02/28/2025
Thank you for your feedback! We're glad to hear your advisor kept you well-informed during your key rekeying service. We appreciate your trust and look forward to assisting you again!
by 2022 HONDA CR-V TOURING Owner on 02/20/2025Verified Service
There were NO surprises during my service appointment .
Nick Berges explained the service that was done to make sure I didn't have any questions or concerns. Good job!
by Tom on 02/22/2025
Thank you for taking the time to share your experience! We're thrilled to hear that your service appointment was straightforward and informative. At Little Apple Toyota Honda, we believe in transparency and clear communication with our customers, and it's wonderful to know that Nick Berges exemplified these values during your visit.
Your feedback is incredibly important to usit confirms that our efforts to provide detailed explanations and a no-surprise service are making a real difference. We take great pride in ensuring every customer understands the work being done on their vehicle, and we're delighted that you felt confident and well-informed throughout the process.
Thank you again for your kind words and trust in our team. We look forward to serving you again in the future, and we're here whenever you need us. Safe travels and enjoy your drive!
by 2014 TOYOTA RAV4 LE Owner on 02/06/2025Verified Service
I love how friendly, even when there's chaos happening, my service advisor was and how he kept me up on my service
by James on 02/07/2025
Thank you so much for sharing your positive experience! We're thrilled to hear that our service advisor was able to keep things friendly and organized, even during a busy time. We truly value clear communication, and it's great to know you felt informed throughout the service. We appreciate your kind words and look forward to serving you again soon!
by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 02/01/2025Verified Service
Friendly, comfortable if waiting on vehicle.
I like they explain what they did and give a detailed printout. Five stars!
by Tom on 02/03/2025
Thank you for your five-star review! We're so glad to hear that you found our waiting area comfortable and that our team provided clear explanations along with a detailed printout. Your satisfaction means a lot to us, and we truly appreciate your support. If there's anything else we can do to make your experience even better, just let us know. Safe travels, and we look forward to seeing you next time!
The Little Apple Toyota Honda Team
by 2024 TOYOTA VENZA LE/XLE/LIMITED/NIGH Owner on 01/27/2025Verified Service
I Love The Service Dept jake is very is very outstandig and very nice person he cares about his customers we need .ore people in the world like him. I Hate to see him leave little apple
by Little Apple on 01/28/2025
It's heartwarming to hear how much Jake has made a positive impact! Outstanding customer care truly makes a difference, and it sounds like Jake goes above and beyond. Here's hoping he sticks around for a long time, but if not, it's clear he's left a lasting impression!
by Jerry B. on 11/25/2024Verified Service
The service advisor (Nick) was very pleasant to work with. He provided me with good information and keep me informed of the progress on my vehicle repair.
by Little Apple on 01/28/2025
That's awesome to hear! It sounds like Nick really took the time to make the experience smooth and stress-free for you. Good communication makes all the difference when it comes to vehicle repairs.
by 2024 TOYOTA RAV4 LTD Owner on 10/11/2024Verified Service
Mechanic dirty inside panel with finger marks, scuff the D/S door by the outside handle, and did not remove any of the markings they did to the lug nuts. Front desk and check out personnel was nice.
by Little Apple on 01/28/2025
I'm really sorry to hear about the issues you encountered with the service. It's frustrating when your car isn't handled with the care you expect, especially when it comes to cleanliness and attention to detail. It's great that the front desk staff was nice, but the physical damage and oversight you mentioned should definitely be addressed.
by 2017 HONDA CR-V EXL Owner on 07/16/2024Verified Service
We were told what would happen - they followed up - and we were happy with at the results. The service advisor, Matt jones, was more mechanical minded that most advisors
by Little Apple on 01/28/2025
It's great to hear that you had such a positive experience with Matt Jones! Having a service advisor who's not only friendly but also mechanically knowledgeable can really make a difference in understanding what's happening with your vehicle. Glad it all worked out well! Let me know if you ever need anything else.
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Service Information
2,704 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Little Apple Toyota Honda specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Little Apple Toyota Honda specializes in these makes, in addition to many others.
What do verified customers think about Little Apple Toyota Honda in Manhattan, KS? Verified customers who visit Little Apple Toyota Honda in Manhattan, KS rate this business 4.5 out of 5 stars, with 240 reviews. 2,704 customers favorited this location.How can I contact Little Apple Toyota Honda in Manhattan, KS? To reach the sales team at Little Apple Toyota Honda in Manhattan, KS, call (785) 322-8745. To reach the service department, call (785) 539-7441Does Little Apple Toyota Honda in Manhattan, KS have a service center? Yes, Little Apple Toyota Honda in Manhattan, KS does have a service center. You can contact the service department at (785) 539-7441.
