by 2017 NISSAN SENTRA S/SV/SR/SL Owner on 10/25/2025Verified Service
Service was great. Not a long wait.They did a check for winter and explained all the work to me. I was given a checklist of work done. That is something I really really appreciate and have always wanted. And I did not have to request the list. They also did not do unnecessary work (as other shops have to make higher charges). That was a great reward.
by Ken Pollock Nissan on 10/27/2025
Thank you so much for your kind words! Our team always strives to provide prompt and thorough service while keeping our customers informed every step of the way. We're so glad you appreciate our transparency and honesty. See you next time!
by 1992 CHEVROLET LUMINA Owner on 05/13/2025Verified Service
The dealership failed the car for inspection, stating that there were things wrong with it. There were some things wrong with it, but the majority of the problems they listed were just because it was an older car and they didn't know what they were doing.
by Management on 05/22/2025
Hello. Thank you for reaching out. We looked into your review and looks like you had service at Ken Pollock Tire and Auto Center and not at Ken Pollock Nissan. If you would like to discuss your visit further with management at that location, please call 570-208-6125. Thank you!
by 2018 JEEP GRAND CHEROKEE LAREDO/ALT Owner on 04/24/2025Verified Service
They fixed the part bravo. But unfortunately whoever worked on my Jeep doesn't know how to put the brakes back on correctly. When you spend 800 you shouldn't have an issue. Clearly it wasn't test driven..Sad part is I purchased the Jeep through 1 of their chain dealership. But after this my next vehicle won't be purchased at Ken Pollock, or use their service dept for anything ever again.
by Management on 05/22/2025
Hello. Thank you for reaching out. We looked into your review and looks like you had service at Ken Pollock Tire and Auto Center and not at Ken Pollock Nissan. If you would like to discuss your visit further with management at that location, please call 570-208-6125. Thank you!
by 2023 NISSAN ROGUE SV Owner on 12/22/2024Verified Service
Ken Pollock Nissan exceeded expectations! This was from scheduling my appointment, to keeping me informed, and reviewing the work they did ! So many things to do in servicing my Rogue, including a recall.
They completed all work orders in a very timely manner. Thank you Service Guy Mike !!
by Ken Pollock Nissan on 12/23/2024
2023 Nissan Rogue Sv Owner, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with Mike here at Ken Pollock Nissan! Until the next time we meet, take care!
by Tom E. on 12/15/2025Verified Service
No issues here. A great team, Mike keeps you posted on the progress of repairs. All maintenance was completed in a timely manner, including the engine recall with computer reprogramming.
by Ken Pollock Nissan on 12/15/2025
Thank you for your positive review! We pride ourselves on keeping our clients informed and completing all maintenance efficiently. We appreciate your business!
by 2023 NISSAN ROGUE SL Owner on 11/10/2025Verified Service
Very nice staff. Tech was very informative. Answered all my questions. They had me in and out in approximately the time they said it would take. I normally dont like going to a dealership, but they made my experience very pleasant.
by Ken Pollock Nissan on 11/10/2025
Thank you for sharing your experience! We're so glad to hear our team made your visit easy and enjoyable. It's wonderful that our technician could answer all your questions and keep things right on schedule. We truly appreciate your trust in Ken Pollock Nissan and look forward to seeing you again!
by 2021 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 09/21/2025Verified Service
Ken pollock Service is hands down the absolute best. It's a no contest, compared to the other service providers.
by Ken Pollock Nissan on 09/22/2025
Thank you for the 5-star review! We're thrilled to hear that our service team exceeded your expectations and provided an experience that stands out. Your kind words mean a lot, and we look forward to keeping your Hyundai Tucson running smoothly for years to come!
by Tom E. on 09/05/2025Verified Service
Oil change, Recall services, while I waited. Completed work faster than I expected. A great service team.
by Ken Pollock Nissan on 09/05/2025
Hi Tom, Thank you for the 5-star review! We're glad to hear your oil change and recall service were completed quickly and that you had a great experience with our service team. We appreciate your support and look forward to helping with your next visit!
by John K. on 09/04/2025Verified Service
Very poor did not like it failed my inspection for a tire that there was nothing totally wrong with never go there again
by Ken Pollock Nissan on 09/05/2025
Hi John, We understand inspections can be frustrating, but state law requires us to fail a vehicle if there is any damage to a tire's sidewall, as it's considered unsafe to drive. Our technicians followed these safety regulations to ensure your vehicle meets inspection standards. We'd be glad to help you with the necessary repair so your car can pass inspection.
by 2019 SUBARU CROSSTREK PREMIUM Owner on 08/11/2025Verified Service
Service rep DJ ,was very helpful and courteous. He looked over everything and reviewed service needed and not necessary at this time. Gave me an update on the condition of my car's tires .
by Ken Pollock Nissan on 08/12/2025
Thank you for your kind words and for taking the time to share your experience! We're glad to hear that DJ provided helpful and courteous service, and that he took the time to clearly explain what was needed and what wasn't during your visit. Keeping you informed about your vehicle, including your tire condition, is important to us. We truly appreciate your trust in Ken Pollock Nissan and look forward to serving you again!
by 2023 NISSAN VERSA S Owner on 08/11/2025Verified Service
DJ,took care of me when I arrived for my appointment. He helped me in servicing my car. He answered all my questions and proceeded to fix anything that my car needed.He gave me good Customer Service.
by Ken Pollock Nissan on 08/12/2025
Thank you so much for your great review! We're thrilled to hear that DJ took excellent care of you during your visit. Providing clear answers, quality service, and a smooth experience is what we strive for, and we're glad DJ delivered just that. We appreciate your trust in Ken Pollock Nissan and look forward to seeing you again!
by 2017 INFINITI QX60 Shopper on 06/25/2025Verified Purchase
It was a very quick process and everyone was so friendly. Everything was explained to me so I could understand it
by Ken Pollock Nissan on 06/26/2025
Hello 2017 Infiniti Qx60 Shopper, thank you; we appreciate your feedback! We are happy to hear your experience was quick and our team was friendly and knowledgable. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2022 NISSAN PATHFINDER SV Owner on 06/09/2025Verified Service
Mike was wonderful, He went out of his way to help me choose tires and scheduled me when I needed it and delivered on his promise to have it finished on time
by Ken Pollock Nissan on 06/09/2025
2022 Nissan Pathfinder Sv Owner, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 NISSAN PATHFINDER PLATINUM Owner on 04/23/2025Verified Service
Had a problem driving back home from Tennessee - a 1200 miles treck..
They had me in the shop in a few minutes, fixed the problem and had me back on the road in a very reasonable time.
by Melissa on 04/30/2025
Hello! While we're sorry you had vehicle trouble during your travels, we are happy to have been able to get you back on you way. Thank you for taking the time to let us know how we did. If you are ever in the area, we're always happy to help!
by 2018 DODGE JOURNEY CROSSROAD Owner on 03/24/2025Verified Service
Fair pricing, cheaper than most dealer services that you'll find elsewhere. Reliable expertise, free multipoint inspections at no cost to you, so you know what's possibly needed before it's a surprise!
by Ken Pollock Nissan on 03/25/2025
Hi 2018 Dodge Journey Crossroad Owner, we are very happy to have provided you with such a positive experience! We are thrilled to hear you find our prices fair and appreciate the multi-point inspection. It really does help you prepare for upcoming repairs. Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care!
by 2014 SUBARU IMPREZA WRX Owner on 02/22/2025Verified Service
Service was handled in a very professional manner both at the service desk and with the service technician.
by Ken Pollock Nissan on 02/24/2025
Hi 2014 Subaru Impreza Wrx Owner, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2020 NISSAN ROGUE S/SL/SV Owner on 01/11/2025Verified Service
They were wonderful. Kept updated on everything they were doing. I had no issues with anything at my appointment.
by Ken Pollock Nissan on 01/11/2025
Hello 2020 Nissan Rogue S/sl/sv Owner, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 INFINITI QX80/SIGNATURE/LIMITED Owner on 12/22/2024Verified Service
Mike was the service person that I dealt with .he understood everything I needed and wanted to have done to my truck . they checked everything out that I had asked and I felt comfortable with the assessment .also the price was right too!!
by Ken Pollock Nissan on 12/23/2024
2018 Infiniti Qx80/signature/limited Owner, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 11/24/2024Verified Service
Service area and waiting area was easily accessible. Workers were willing to explain the process for maintenance to me, A disabled senior woman. Attendant, D J was knowledgeable, pleasant and kept me informed. I left feeling confident in their work.
by Ken Pollock Nissan on 11/25/2024
2018 Nissan Rogue Sport S/sv/sl Owner, we're glad you had such a wonderful experience with us! We are happy to hear you found our dealership easily accessible and that our team provided great service. We're here if you need anything and always happy to help. Have a wonderful day!
by 2020 NISSAN PATHFINDER PLATINUM Owner on 08/19/2024Verified Service
Excellent service, the service department representative explained everything that was done to my vehicle. All maintenance was performed in a very timely
manner. My appointment was at 1:00 pm and my vehicle was taken in for service at 12:50 pm. This was the quickest Oil Change and Tire Rotation I have ever experienced.
by Ken Pollock Nissan on 08/20/2024
2020 Nissan Pathfinder Platinum Owner, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
1 - 20 of 299 results
Service Information
543 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Ken Pollock Nissan specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Ken Pollock Nissan specializes in these makes, in addition to many others.
What do verified customers think about Ken Pollock Nissan in Wilkes Barre, PA? Verified customers who visit Ken Pollock Nissan in Wilkes Barre, PA rate this business 4.7 out of 5 stars, with 299 reviews. 543 customers favorited this location.How can I contact Ken Pollock Nissan in Wilkes Barre, PA? To reach the sales team at Ken Pollock Nissan in Wilkes Barre, PA, call (570) 438-9058. To reach the service department, call (570) 819-0730Does Ken Pollock Nissan in Wilkes Barre, PA have a service center? Yes, Ken Pollock Nissan in Wilkes Barre, PA does have a service center. You can contact the service department at (570) 819-0730.
