by 2009 INFINITI FX35 Owner on 03/02/2025Verified Service
I met your new service manager who is very professional and kind. The previous manager was a piece of trash. The new service rep was very impressive. Most everyone is new. Shelby used to be my rep but he is no longer there. I could always trust him to be honest with me. I think Cory will be honest with me as well. Appears to be a good person. Everything went smooth and was done on time. Very pleased.
by Infiniti of Camelback on 03/05/2025
We're thrilled you noticed the positive changes in our service department. We're glad you found our new service manager and staff to be professional and that your service was completed on time. We appreciate your kind words.
by 2021 NISSAN ROGUE SPORT SL Shopper on 02/05/2025Verified Purchase
The salesman was very nice and informative, but the Nissan rogue they sold us had a missing back windshield wiper that we didn't notice was missing until we got home. I felt like that should be something the service department should notice. It also took a really long time to get our paperwork emailed to us from the finance person. We left without any paperwork and she said she would email it to us and we got it. 10 days later.
by INFINITI On Camelback on 02/10/2025
We're glad to hear that your salesperson provided a positive experience, but we understand your concerns regarding the back windshield wiper and the time it took to receive your paperwork. Our goal is always to provide a seamless and efficient process, and we appreciate you bringing this to our attention. If there's anything we can do to assist you further, please don't hesitate to reach out to Weston Parker, our General Manager, at 602-776-9802.
by 2015 MERCEDES-BENZ S550 4MATIC Owner on 02/05/2025Verified Service
Went in due to a check engine light and they kept the vehicle for 3 days and as soon as I got home from the dealership the check engine light went back on when asked what they serviced they did nothing advised me main mechanic didn't look at it so instead of wasting more time I took it to Mercedes arrowhead and they fixed my engine misfire and my cylinder 6 problem within 48 hours.
by INFINITI On Camelback on 02/05/2025
We understand how frustrating it must have been to leave the dealership and have the light return. We take your concerns seriously, and we'd like to learn more about your visit so we can make things right. Our Service Manager, Nick Wade, is available at 602-264-2332 to discuss this further and help us better understand what happened.
by 2023 INFINITI QX80 LUXE/PREMIUM SELECT Owner on 12/05/2024Verified Service
While service and personnel are very good, location of the dealership lacks ease of access from my location. Due to the efficient and friendly personnel I will continue to use this dealership for service even though it is inconvenient for me due to the central Phoenix location.
by INFINITI On Camelback on 12/09/2024
Thank you for your feedback! We're glad to hear you appreciate our service and team. We understand the location can be a bit challenging, but we're here to make your experience as smooth as possible. Your loyalty means a lot to us!
by 2011 VOLKSWAGEN JETTA SE Owner on 10/14/2024Verified Service
A lot of promises are made and not kept with this dealership. I had to return a 2nd time to get a decent job completed on the car. They scratched the paint and left product on the car. They also invoiced me when the first oil change was supposed to be free. The costs to try to get assistance and the number of calls needed is ridiculous. I would never suggest this "stealorship".
by INFINITI On Camelback on 10/16/2024
It's concerning to hear about the challenges you faced with your recent visit, especially regarding the quality of the work and the confusion over your oil change invoice. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been to return a second time. To address your concerns directly and ensure this gets the attention it deserves, we encourage you to contact Service Director, Nicholas Wade, at 602-200-5005.
by 2016 INFINITI QX50 Owner on 08/29/2024Verified Service
Infiniti On Camelback has the best service dept. ever!! Most of that team has been there for 10 years or more. I have been taking my vehicle to IOC for more than 20 years. Shelby, Josh and the other managers will make sure you are totally satisfied with the service performed on your vehicle. I promise, you will not be disappointed!!
by 2006 INFINITI G35 Owner on 05/11/2024Verified Service
My service experiences at "Infiniti on Camelback" are always excellent. My service advisor, Josh M., is always upfront and honest about what my vehicle needs, to continue performing at a high level. I highly recommend Infiniti on Camelback, as well as my service advisor Josh, to anyone who is looking to have their vehicle serviced.
by Infiniti on Camelback on 05/13/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2023 INFINITI QX55 LUXE Shopper on 05/04/2024Verified Purchase
On meeting the sales person they started the process by asking us us a bunch of financial information before showing us a car.The car buying process took over 7 hours which seems excessive, considering we looked at only two cars and drove only one of them for approximately 15 minutes. The floor mats on both sides of the front floor were dirty when we received the car and it was not washed.
by Infiniti on Camelback on 05/06/2024
We'd like to gather more information about your concerns so we can address them accordingly. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
by 2010 INFINITI G37 BASE/SPORT Owner on 04/19/2025Verified Service
I have been using this dealership for almost a decade and they have always taken care of my vehicle .
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 04/10/2025Verified Service
Attention to detail, Allan, my service specialist, took care of every detail throughout the repairs process.
It took a little longer than anticipated, but I am sure it was necessary to make sure my car was fixed the right way.
by 2019 LAND ROVER RANGE ROVER EVOQUE HSE Owner on 03/24/2025Verified Service
They took time to explain what was done and the conditions of the car. But they had to reschedule my appointment for the next day because they ordered a wrong part for my vehicle. Nevertheless they are professional and have customer care.
by Infiniti of Camelback on 03/26/2025
We appreciate you noting the time taken to explain the work and your vehicle's condition. We understand the inconvenience of the rescheduled appointment due to the incorrect part, and we are glad you found our team professional and attentive to customer care.
by 2019 NISSAN ROGUE S/SV Owner on 03/04/2025Verified Service
I wasn't even notified that there was a service scheduled for my car, the only notification I have is for July 16th for an oil change.
by INFINITI On Camelback on 03/06/2025
We apologize for the inconvenience regarding the lack of notification about your scheduled service. We understand how important timely communication is and would like to resolve this matter. Please reach out to Nick Wade, Service Manager, at 602-264-2332 for further assistance.
by 2014 INFINITI Q50/PREMIUM/SPORT Owner on 02/20/2025Verified Service
Cory was great. He was able to take care of the issue I had and it was quick. Be was really responsive as well.
Have been to this dealership a few times now and they have great service
by INFINITI On Camelback on 02/24/2025
Thank you for your kind words! We're thrilled to hear that Cory provided quick and responsive service. It's great to know you consistently have a positive experience with us. We look forward to seeing you again soon!
by 2020 INFINITI Q50 PURE/LUXE/SPORT/EDITI Owner on 01/14/2025Verified Service
The staff was very friendly and helpful! I got an oil change and I didn't have to wait for my car that long! I'm very happy with this place I will be back!! Thank you
by INFINITI On Camelback on 01/16/2025
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our friendly staff and quick service. We look forward to welcoming you back for your next visit! Safe driving!
by 2017 LEXUS RC 200T Shopper on 01/09/2025Verified Purchase
Although the process was fine, we noticed the key for the wheel locks was missing. When I contacted the dealership I was told they would just replace the lug nuts but not with wheel locks.
by INFINITI On Camelback on 01/13/2025
We understand the importance of ensuring all aspects of your vehicle meet your expectations. Please contact Nick Wade, our Service Manager, at 602-264-2332 so we can discuss this further and explore the best possible solution for you.
by 2021 INFINITI QX80 LUXE/PREMIUM SELECT Owner on 12/17/2024Verified Service
Why does he lie and say that he is working on my car... and I have been waiting for 4 hours and they haven't even put it in the workshop?
by INFINITI On Camelback on 12/18/2024
We understand your frustration with the extended wait time and the communication you've received regarding the status of your vehicle. To help resolve this matter, we encourage you to contact Nick Wade, Service Manager, at 602-264-2332.
by 2023 JEEP GLADIATOR SPORT Owner on 12/13/2024Verified Service
Ron took great care of my truck while it was here. I will be bringing it back here for all future maintenance. The staff were very polite and friendly.
by INFINITI On Camelback on 12/16/2024
Thanks for the awesome review! We're thrilled to hear you had a great experience with our team. Your trust in us for your truck's maintenance means a lot. We look forward to seeing you again soon!
by 2017 INFINITI QX60 Owner on 11/25/2024Verified Service
Been here 3 times for the same problem and they still couldnt pinpoint why my vehicle was having a rough time stopping when I applied the brakes.
by INFINITI On Camelback on 12/02/2024
We understand how frustrating it must be to experience ongoing issues with your brakes, and we regret that the problem has not been resolved to your satisfaction. To ensure your vehicle receives the attention it needs, we encourage you to contact Nick Wade, our Service Manager, at 602-264-2332.
by 2010 INFINITI G37 BASE/SPORT Owner on 11/11/2024Verified Service
Well unfortunately I lost my service writer who I have been dealing with for years but, Ron stepped up and did a good job.
by INFINITI On Camelback on 11/12/2024
Thanks for the great feedback! We're glad to hear Ron stepped in and provided you with excellent service. We appreciate your understanding and loyalty, and we look forward to continuing to meet your needs in the future!
by Joanie G. on 10/07/2024Verified Service
They didn't do anything to my vehicle. Gave it back to me untouched, unwashed, and not Sprayed with their "mandatory" protection spray.
by INFINITI On Camelback on 10/09/2024
Joanie, we strive to provide the best service possible, and it seems we fell short during your visit. We understand how important it is to have your vehicle serviced as promised, including our mandatory protection spray. We appreciate your feedback, as it helps us improve our services. To address your concerns directly, we encourage you to reach out to Nick Wade, our Service Manager, at 602-264-2332.
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Service Information
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4,604 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, INFINITI On Camelback specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, INFINITI On Camelback specializes in these makes, in addition to many others.
Chevrolet
Ford
Infiniti
Jeep
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
FIRST-CLASS AUTO REPAIR SERVICE IN THE CAMELBACK CORRIDOR
INFINITI on Camelback is proud to serve the Valley as one of the top INFINITI service centers in Phoenix. We have been serving the Phoenix area since 2009. During that time, we've earned a rep...
What do verified customers think about INFINITI On Camelback in Phoenix, AZ? Verified customers who visit INFINITI On Camelback in Phoenix, AZ rate this business 4.5 out of 5 stars, with 383 reviews. 4,604 customers favorited this location.How can I contact INFINITI On Camelback in Phoenix, AZ? To reach the sales team at INFINITI On Camelback in Phoenix, AZ, call (844) 781-2417. To reach the service department, call (844) 616-1125How can I schedule a service appointment with INFINITI On Camelback in Phoenix, AZ? You can schedule a service appointment at INFINITI On Camelback in Phoenix, AZ through CARFAX.What are the shop amenities offered by INFINITI On Camelback in Phoenix, AZ? INFINITI On Camelback in Phoenix, AZ offers the following amenities: Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does INFINITI On Camelback in Phoenix, AZ have a service center? Yes, INFINITI On Camelback in Phoenix, AZ does have a service center. You can contact the service department at (844) 616-1125.
