by 2014 HONDA PILOT EXL Owner on 04/18/2025Verified Service
Poor communication from service advisor. Quoted for services not due according to maintenance manual. Initial issue that brought me in to service was never addressed nor quoted in the repair recommendations. Will not return here for service nor for purchasing future vehicles.
by Honda Cars of Rockwall on 04/18/2025
It's disappointing to hear about your experience with our service department. We strive for clear communication and accurate recommendations, and your feedback does not reflect that. We'd appreciate the opportunity to address these issues directly and make things right if you're open to it. Please feel free to reach out to me directly at your convenience using the contact below.
Best,
Richard Starr
richardstarr@lithia.com
Service Manager
by 2024 HONDA CR-V SPORT-L Owner on 04/08/2025Verified Service
My appointment went on time with my service advisor. I wish my advisor would have explained my diagnosis when I received my text message instead of me looking at pictures and a video. ( a little back story) when i arrived she told me if i decided to wait it will be 3-4 hours. they offered me a Uber home. so when i received a text message from Rockwall Honda I thought i would have received a follow up call explaining my diagnosis.
by Honda Cars of Rockwall on 04/10/2025
Hello,
Thank you for sharing your experience. We apologize if the communication regarding your vehicle's diagnosis wasn't as clear and personal as expected. Your feedback is valuable, and we'll work on improving our follow-up process to ensure a more informative experience in the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out using the contact below.
Best,
Richard Starr
richardstarr@lithia.com
Service Manager
by 2017 HONDA CR-V EXL Owner on 04/07/2025Verified Service
Took longer than expected but was probably due to it being a Monday. As always, Patti Faircloth was extremely helpful, knowledgeable, and kept me informed. During the waiting period, I was walking around and was approached by different employees and was asked if I was waiting on vehicle, I informed them that I was, both employees went to check on the status of vehicle and came back and gave me an update. I was really impressed by this.
by Honda Cars of Rockwall on 04/07/2025
Thank you for sharing your experience with us at Honda Cars of Rockwall! We're glad to hear that Patti and our team kept you informed and made sure everything went smoothly despite the wait. We appreciate your patience and look forward to serving you again in the future!
by 2022 HONDA CIVIC LX Owner on 03/17/2025Verified Service
My service advisor, Chad, is extremely professional.
He always makes sure that I am up to service with my car and that I am satisfied before leaving the dealership!
Glen was extremely professional as well when I was looking into upgrading my Civic!
Thanks, Honda Cars of Rockwall!!
by Honda Cars of Rockwall on 03/18/2025
Thank you for the wonderful feedback! We're delighted to hear that Chad and Glen provided such professional service at Honda Cars of Rockwall. We appreciate your support and look forward to assisting with any future needs!
by 2024 HONDA CR-V SPORT-L Owner on 03/17/2025Verified Service
There were two recall notices for my 2024 CR-V Hybrid. The Rockwall dealership checked out the fuel pump for leaks and found none. Greeted when I arrived. Informed what they were going to do and updated as needed. I got my CR-V back in only a couple hours. Much better than I had expected. This is my second CR-V from Rockwall Honda. I definitely recommend the SUV and the dealership. I will purchase my next at Rockwall Honda
by Honda Cars of Rockwall on 03/18/2025
Thank you for sharing your experience with us at Honda Cars of Rockwall! We're delighted to hear that our team efficiently handled the recall checks on your 2024 CR-V Hybrid and kept you informed throughout. We appreciate your continued trust in us, and we look forward to assisting with any future needs!
by 2018 HONDA CR-V LX Owner on 03/09/2025Verified Service
Brian was very professional, and helpful. He guided me through the service that would occur and how much it would cost. He was so pleasant and Honda should be grateful to have an employee of his caliber. A real asset to the car business.I would recommend Honda to my friends.
by Honda Cars of Rockwall on 03/10/2025
Hello,
Thank you for sharing your positive experience with Brian! It's wonderful to hear how helpful and professional he was during your visit. We appreciate the recommendation, and we're glad to have team members like him making a difference. We noticed you left a 1-star review, so if there is anything we could've don't to improve your visit, please let us know.
Best,
David Tunnell / AGM
Honda Cars of Rockwall
Cell phone 972-670-7219 |
Email: davidt@hondacarsofrockwall.com
by Lorna C. on 03/04/2025Verified Shopper
After spending over a month with them, they say one thing, but it turns out to be another, and now I'm not approved because of the credit criteria they use. So they don't use the credit bureau, which I don't understand because if you want to run my credit and you're not using it, you're going based upon your own credit criteria, which doesn't make sense to me. So I was disappointed with them. You have to make the Math make Sense!
by Honda Cars of Rockwall on 03/05/2025
Hello Lorna,
We understand your frustration and apologize for any confusion. We strive for clear and informative service, and I'm sorry you feel there was a lack of transparency. We'd be happy to discuss this further and explore any possible solutionsplease feel free to reach out to me directly using the contact below.
Best,
David Tunnell / AGM
Honda Cars of Rockwall
Cell phone 972-670-7219 |
Email: davidt@hondacarsofrockwall.com
by 2018 HONDA CR-V EX Owner on 01/13/2025Verified Service
I went in for oil change and recall for fuel pump. I didn't realize what was involved had stuff in car when I dropped it off for service. Fuel pump correction took longer than they had anticipated and I spent the day in the area and had to come back the next day. After getting my car I realized that the things they moved were not replaced as they had found them , so basically they left me a mess that I had to correct.
by Honda Cars of Rockwall on 01/14/2025
Hello,
Thank you for sharing your experience. We aim to provide a seamless service process, and it's disappointing to hear this wasn't reflected in your visit. We appreciate feedback like yours as it helps us improve our processes, and we'd be happy to discuss this further if you'd like. Please feel free to reach out at your convenience.
Thank you,
Richard Starr
richardstarr@lithia.com
Service Manager
by 2018 HONDA CIVIC LX Owner on 11/28/2024Verified Service
I had a recall repair for the fuel pump. Dylan, the service advisor offered me an Uber to take me home so I wouldn't have to wait, and kept me updated through the process. Then sent another Uber to pick me up when my car was ready. Besides having to wait about 8 months for Honda to have the parts available, (not dealership's fault), it was a great experience.
by Honda Cars of Rockwall on 12/02/2024
We're so happy to hear that Dylan and the Honda Cars of Rockwall team made your recall repair experience smooth and convenient. Thank you for sharing your positive feedback, despite the wait time for parts. Safe driving ahead!
by Joanna C. on 11/26/2024Verified Service
I've already left one horrible review, how many more bad scores would you like to receive??? I cannot stand doing business with your company and have never had a positive experience with you people. Each time I go in with a positive attitude and each time you let me down. If my package didn't include the oil changes I would never come back.
by Honda Cars of Rockwall on 11/27/2024
Hello Joanna,
I'm truly sorry to hear about your repeated negative experiences. It's unfortunate you have such poor feelings towards our dealership. We strive for customer satisfaction and it is never our intention to cause such frustrations. Please reach out so we can address these issues directly and work towards a resolution that meets your expectations.
Thank you,
Don Maddran
DonaldMaddran@lithia.com
Service Manager
by 2023 HONDA ACCORD EX Owner on 11/11/2024Verified Service
I had very professional service from the advisor, waiting time was normal and the facility was very clean. Excellent customer service and was kept informed at all times of the service and was recommended of needing services. Overall I had a great experience. I ll definitely give Honda of Rockwall a 10 of 10
by Honda Cars of Rockwall on 11/11/2024
Thank you for sharing your experience with us at Honda Cars of Rockwall! It makes us happy to hear that our team provided excellent service and kept you informed throughout the process. We appreciate your kind words and look forward to serving you again in the future!
by 2019 HONDA FIT LX Owner on 10/08/2024Verified Service
My car was serviced at a good service shop from the Honda dealer. My car was serviced to my satisfaction pasti and Mitchel, great service advisors, my car was delivered on time when it was promised. I am returning customer, I have been servicing my car here for some years .
by Honda Cars of Rockwall on 10/08/2024
Thank you for your continued trust in Honda Cars of Rockwall! We're delighted to hear that Pasti and Mitchel provided great service and met your expectations. We look forward to serving you again in the future!
by 2017 HONDA HR-V EX Owner on 10/01/2024Verified Service
Chad was my service expert. He texted me, however when I didn't respond he came and talked with me regarding my car's needs. I brought my car in because I was making a long distance trip and was happy to know that what my car needed was taken care of. I will continue to bring in my car knowing that it is well taken care of. I appreciated Chad for his help and coming and asking me when he was extremely busy.
by Honda Cars of Rockwall on 10/01/2024
Thank you for sharing your experience! We're glad to hear Chad provided excellent service and ensured your car was ready for the long trip. We look forward to continuing to take care of your vehicle at Honda Cars of Rockwall. Safe travels!
by 2019 JEEP GRAND CHEROKE LRDO/ALT/UP Owner on 08/30/2024Verified Service
I dropped my car off at 10:30am for an oil change. Never received a call that it was done. I had to call 3 times between 5:00pm -6:45pm before I got a live person to find out my car had been ready for pick for hours. They washed my car but failed to dry it so the windows were dirtier when I picked it up then when I dropped it off.
by Honda Cars of Rockwall on 08/31/2024
Hello,
We apologize for the inconvenience you experienced with your oil change service. Communication and attention to detail are important to us, and I'm sorry you left with these frustrations. We appreciate your feedback and would like the opportunity to make it right. Please reach out at your convenience so we can discuss further.
Thank you,
Don Maddran
DonaldMaddran@lithia.com
Service Manager
by 2017 HONDA PILOT TOURING Owner on 08/27/2024Verified Service
I always request Carlos Roman as my service advisor. He is conscientious, polite and ensures the service is completed as requested. He will also suggest any additional services he thinks my vehicle needs. He earns every one of the 5 stars that I rate him.
by Honda Cars of Rockwall on 08/28/2024
Thank you for your glowing review! We're delighted to hear that Carlos Roman consistently provides excellent service at Honda Cars of Rockwall. We'll be sure to share your kind words with him and the team!
by 2018 HONDA CR-V EX Shopper on 08/08/2024Verified Purchase
Good experience. Car got dinged up and had to be repaired while in the detailing process. Damages were minor and fixable, but management did not do much to help us with situation other than offer to mix mistake- just said if we want to pull out of deal they would understand. Overall, staff was friendly and experience was fine.
by Honda Cars of Rockwall on 08/08/2024
Hello,
Thank you for sharing your experience. While I'm glad to hear the staff was friendly, I am very sorry to hear about this less than perfect experience. We aim to give high quality service every time, and assist customers in every way we can, so it is concerning to read your review. I would love to discuss this further if you have the chance. Please reach out at your convenience.
Best regards,
Donald Maddran
Service Director
214-458-7353
by 2020 NISSAN ROGUE SPORT S/SV/SL Shopper on 08/05/2024Verified Purchase
We had such an exceptional experience at Honda Cars in Rockwall. Alan Glazer is amazing! Alan was great. No pressure, no stress. He really made us feel at ease. I would buy from Honda Rockwall again from Alan G. Our financial guy was amazing as well.
Thank you kindly.
by Honda Cars of Rockwall on 08/05/2024
Wow! Thank you so much for sharing your experience and shouting out some of our team members. It was our great pleasure to provide an excellent car buying experience for you and we look forward to assisting you with any future automotive needs. From the entire team, thank you for choosing Honda Cars of Rockwall!
by 2021 KIA RIO LX/S Shopper on 08/03/2024Verified Purchase
I bought a used car that smelled like cigarettes and the salesperson GUARANTEED that the smell would go away and it didn't. On the contrary, it's getting worse and worse. In addition to not offering any support or a definitive solution to the problem. Now I have a financed car that looks like a walking ashtray.
by Honda Cars of Rockwall on 08/06/2024
Hello,
I'm sorry to hear about the unpleasant experience with your vehicle. It's disappointing to hear that the issue was not resolved, and I understand how frustrating that must be. We always want to ensure a good customer experience not only with buying a car but owning over time as well. I would like to talk with you so we can get this issue resolved. Please reach out at your convenience.
Best,
Dave Tunnell
Sales Manager
davidtunnell@lithia.com
by 2019 HONDA ACCORD SPORT Owner on 06/19/2024Verified Service
I went in to get my oil changed and the tentative wait time was 2 hours without an appointment. The service advisor said he would do his best to get me in. It was busy with appointments; however, after only 45 minutes, I received an update that my vehicle would be ready shortly. Thank you so much for going the extra mile, even when I did not have an appointment. I look forward to my next oil change at Honda Cars of Rockwall.
by Honda Cars of Rockwall on 06/19/2024
Thank you for sharing your experience! We're glad to hear our team at Honda Cars of Rockwall could accommodate you quickly despite the busy schedule. We look forward to seeing you again for your next oil change!
by 2018 HONDA ACCORD LX Owner on 05/27/2024Verified Service
VERY BAD SERVICE FROM THE MECHANICS, THE TRANSMISSION OIL IN MY CAR WAS NOT CHANGED, THE OIL WAS VERY DIRTY, THE TRANSMISSION PLUG AT THE UPPER PART WHERE THE TRANSMISSION OIL IS ADDED WAS FULL OF A LOT OF DIRT, LIKE GOOD MECHANICS SHOULD DO THINGS BETTER AND CLEAN THINGS WHEN THEY SEE THEM DIRTY.
by Honda Cars of Rockwall on 05/29/2024
Hello,
We regret to hear about your recent experience at our dealership. This feedback is concerning, and we strive to maintain high standards of cleanliness and thoroughness, so it's disappointing to hear about this experience. Please reach out directly so we can address this issue properly. I hope we can make up for this negative experience.
Best,
Don Maddran
DonaldMaddran@lithia.com
Service Manager
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What do verified customers think about Honda Cars of Rockwall in Rockwall, TX? Verified customers who visit Honda Cars of Rockwall in Rockwall, TX rate this business 4.6 out of 5 stars, with 993 reviews. 11,290 customers favorited this location.How can I contact Honda Cars of Rockwall in Rockwall, TX? To reach the sales team at Honda Cars of Rockwall in Rockwall, TX, call (469) 481-1878. To reach the service department, call (833) 662-1566How can I schedule a service appointment with Honda Cars of Rockwall in Rockwall, TX? You can schedule a service appointment at Honda Cars of Rockwall in Rockwall, TX through CARFAX.Does Honda Cars of Rockwall in Rockwall, TX have a service center? Yes, Honda Cars of Rockwall in Rockwall, TX does have a service center. You can contact the service department at (833) 662-1566.
