by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 04/19/2025Verified Service
The service was very quick and I like that they didn't try to make me get an oil change when I thought my suv was due for one. They were honest and informed me that my SUV wasn't do to have an oil change for another 5000 miles. I was very appreciative of their honesty.
by 2015 LEXUS RC 350 Owner on 04/06/2025Verified Service
My experience was great knowledge people. I will say that there are multiple notifications that contain duplicate information. Text messages are fine but multiple sources send the same information at once. Emails are fine but there are multiple emails sent to me with the same information from different sources.
Other than that, my experience was good.
by Madi Clark on 04/11/2025
Thank you for your feedback! We're glad to hear your experience was positive overall. We apologize for the duplicate notifications and will look into streamlining our communication to avoid any confusion. Your input is valuable, and we appreciate you bringing this to our attention!
by 2025 LEXUS RX 350 BASE/350 PREMIUM/3 Shopper on 03/27/2025Verified Purchase
Brian Gust is absolutely the best and strived to make this purchasing smooth and amazing! Additionally, Rich Mahoney and Jeff Asberry were the most helpful people. It made the experience of buying a Lexus with them so positive. Cannot recommend this dealership enough! They will treat you so well here! Svetlana too was super helpful in showing us all the features of the car.
by 2024 LEXUS RX 350 PREMIUM/350 PREMIU Owner on 03/16/2025Verified Service
I like that I trust the people that service our car. I like the comfortable waiting area,
I like we get a loaner if we need one.i like the car is washed clean.
I don't like the drive from Dahlonega to Hennessy, too far away.
Any chance of a Lexus place closer, maybe Dawsonville!
We have had one Lexus sedan and on our fifth RX.
by 2015 LEXUS RX 450H Owner on 03/10/2025Verified Service
The individual service was amazing. Everyone was patient, kind, and generous. However, a few of the payment system processes they want customers to use are confusing and not well organized. Highly recommend they train their people on how these systems operate to avoid future confusion.
by 2015 LEXUS RX 350 Owner on 12/21/2024Verified Service
Hennessy Lexus has ALWAYS been "First Class" in their errors to accommodate the car owner. This particular time with Christine King as our Service Manager was exceptionally rewarding. She was so interested in making sure our car was in "Top Running Condition."
by 2023 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 12/17/2024Verified Service
My experience was amazing!! Hennessy Lexus Gwinnett is my dealership, and Mr. Danon Henton is absolutely awesome!! Mr. Henton has always been professional, knowledgeable, and warmly sincere when helping me with my car. In fact, Mr. Henton is a couple of steps ahead of me in making sure everything is taken care of when I bring my car in.
by 2013 LEXUS ES 350 Owner on 12/15/2024Verified Service
Service personnel are always friendly and helpful. The facilities are very comfortable with ample amenities. Any maintenance or repairs needed are fully explained and completed in a timely manner. I have my car serviced only at Hennessy Lexus of Gwinnett.
by 2022 LEXUS RX 450H L Owner on 12/06/2024Verified Service
The service was good with the exception of the wait time. I had a scheduled appointment for 1 thing only (brake fluid flush) and it took 3 hours.
If I didn't have an appointment or if I had multiple repairs or services I understand the need for longer wait times but this was too long.
by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 11/29/2024Verified Service
I like the fact that I didn't have to pay for the service, the service associate was very very nice and respectful, he understood what problems I was having and took care of the problems. The service technician did an absolute great job. I've enjoyed my service and all the employees I've spoken to.
by Anthony D. on 11/03/2024Verified Service
Bill was my salesman and he was great and above and beyond to help me and my wife finding the right car that pleased my wife. His professionalism was unmatched and his knowledge about Lexus products was beyond and superior of what I expected. Thanks Bill and Lexus for treating us like longtime Hennessy Lexus customers.
by 2022 LEXUS IS 350 F SPORT Owner on 10/24/2024Verified Service
Jeremiah Ramirez provided an excellent customer service! He did exactly what i was asking for and help me either a concern i had about a problem i had with my last visit and just great customers service skills did an awesome job and answering and helping me understand my concerns and kept it 100% honest and real with me he should get a raise on his salary im definitely choosing him again for my up coming appointment.
by 2022 LEXUS RX 350 Owner on 10/15/2024Verified Service
Leland was my service guy. He was professional (as usual). He always goes the extra mile to provide the best customer service for his customers.He always greets his customers with a smile! Lexus has a gem in Leland. I am a stickler for customer service and Leland has met my expectations as he always does.Thanks Henessey and a big Thanks to Leland!
by 2014 LEXUS RX 350 Owner on 10/10/2024Verified Service
Leland, my Hennessy LEXUS Duluth GA caring Service consultant listened and gave me exceptional care, understanding and Lexus service and support! GOD Bless the entire Lexus Duluth GA Family Team!
Gratefully satisfied and your raving fan, Joy
Sugar Hill, GA Oct 2024
Isaiah 40:31
by 2019 LEXUS ES 350 Owner on 09/23/2024Verified Service
Our service rep Devin provided excellent service in light of the fact that the car had to be transported to the dealership A complex diagnosis repair and return of our vehicle handeled with smooth efficiency. Always keeping us informed. A very pleasant experience.
by Madi Clark on 10/11/2024
Thank you for your kind words! We're thrilled to hear that Devin provided excellent service and ensured a smooth, efficient experience for you. We'll be sure to share your feedback with him. We appreciate your trust in us and look forward to serving you again!
Sincerely,
The Hennessy Lexus of Gwinnett Team
by 2015 LEXUS NX 300H Owner on 09/17/2024Verified Service
Hennessey Lexus of Gwinnett provided me with great customer service! I am very pleased with the maintenance services provided. The complimentary car wash was a nice surprise! The facility was very clean and comfortable with drinks and snacks. I had no problem waiting on site for my vehicle. Best experience ever!
by Madi Clark on 10/11/2024
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience here at Hennessy Lexus of Gwinnett. It's great to know you enjoyed our maintenance services, complimentary car wash, and comfortable waiting area. We appreciate your kind words and look forward to serving you again!
by 2017 LEXUS ES 350 Owner on 09/13/2024Verified Service
They didn't have the part they told me had been received and was waiting no me. They were also supposed to put a new battery in my key fob. They simply did not. They didn't charge me anything for doing nothing and inconveniencing me greatly. I guess that is good.
by Madi Clark on 09/16/2024
Thank you for your feedback. We're so sorry to hear about the issues you experienced with the part and key fob battery. We aim to provide a smooth service and clearly communicate any changes, always. If you haven't yet discussed this with management, please call 770.680.1000 and ask to speak with our Service Manager, Clayton Norris. We'd like to address your concerns directly and improve your experience as best we can.
Sincerely,
The Hennessy Lexus of Gwinnett Service Team
by 2022 LEXUS RX 350 Shopper on 09/03/2024Verified Purchase
I found the vehicle I was looking for. contacted the dealer. Daniel Lee assisted me. we kept in contact approximately 24hrs. I arrived next day. the vehicle I was interested in was still at the lot. the vehicle look just like the pictures on the site. DLee completed all necessary paperwork. the financial center did thier part. I left a HAPPY CLIENT. I'm probably the easiest buyer in a long time. thanks a bunch.
by Madi Clark on 09/06/2024
It's fantastic to hear you had such a smooth experience! We're thrilled that Daniel Lee kept in touch effectively and ensured the vehicle matched the photos. It's great to know the paperwork and financial processes were handled efficiently, leaving you a happy client. We appreciate your kind words and your trust in us. If you have any further needs or questions, don't hesitate to reach out. Thanks for choosing us, and enjoy your new vehicle!
Sincerely,
The Hennessy Lexus of Gwinnett Team
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Shopper on 08/25/2024Verified Purchase
Live to everything but to use only premium gas and not open door's bottom space part, and air conditioner is not enough strong with low level, to get hold enough i must run to high level and it too loud. All other part design engine quite sound moving so quite all functions to park drive it is five stars
by Madi Clark on 08/26/2024
We appreciate your feedback and are glad to hear that most aspects of your vehicle's design and performance meet your expectations. We understand your concerns about the premium gas requirement, door space, and air conditioner noise. We'll take your comments into account and work towards improvements. We hope to earn your 5-star recommendation in the future and are here to assist with any further needs.
Sincerely,
The Hennessy Lexus of Gwinnett Team
by 2015 LEXUS RX 350 Owner on 08/25/2024Verified Service
Service was prompt and completed in a timely manner. Leland Alexander was very professional and reviewed the schedule of maintenance with me.
I always enjoy my visit to Hennessey Lexus Gwinnett with the competent technicians and coffee bar and snacks. Keep up the great work!
by Madi Clark on 08/26/2024
It's wonderful to hear that Leland Alexander and our team made your visit enjoyable and efficient. We're pleased you appreciated the maintenance review and the amenities we offer. Your kind words and continued support mean a lot to us. We look forward to your next visit and will certainly keep up the great work!
Sincerely,
The Hennessy Lexus of Gwinnett Service Team
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Service Information
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19,458 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Hennessy Lexus of Gwinnett specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Hennessy Lexus of Gwinnett specializes in these makes, in addition to many others.
What do verified customers think about Hennessy Lexus of Gwinnett in Duluth, GA? Verified customers who visit Hennessy Lexus of Gwinnett in Duluth, GA rate this business 4.8 out of 5 stars, with 1,733 reviews. 19,458 customers favorited this location.How can I contact Hennessy Lexus of Gwinnett in Duluth, GA? To reach the sales team at Hennessy Lexus of Gwinnett in Duluth, GA, call (678) 635-9378. To reach the service department, call (678) 882-1908How can I schedule a service appointment with Hennessy Lexus of Gwinnett in Duluth, GA? You can schedule a service appointment at Hennessy Lexus of Gwinnett in Duluth, GA through CARFAX.What are the shop amenities offered by Hennessy Lexus of Gwinnett in Duluth, GA? Hennessy Lexus of Gwinnett in Duluth, GA offers the following amenities: Complimentary Drinks and Free Wi-Fi.Does Hennessy Lexus of Gwinnett in Duluth, GA have a service center? Yes, Hennessy Lexus of Gwinnett in Duluth, GA does have a service center. You can contact the service department at (678) 882-1908.
