by Glennlpf@yahoo C. on 11/23/2025Verified Service
I brought the car in for diagnostics on two items: 1) EPC light and 2) " ghost button pushing" on the Sirius XM radio. The diagnostics did not result in any actionable items yet I was charged a significant amount of money for the diagnostic time. They did point out that I needed a new serpentine belt so I had that work done. The net result was that I spent $525 to get a new belt. Not totally satisfied with this visit.
by Harper Volkswagen on 11/24/2025
Glenn, I understand how frustrating it can be to leave without clear solutions to your initial concerns. We aim for transparency and value in all our services, so I'd like the opportunity to discuss this further with you. Please feel free to reach out at your convenience. Thank you, Charles Bishop - Service Manager - 865-691-0393
by 2018 VOLKSWAGEN PASSAT GT Owner on 11/08/2025Verified Service
First of all, I was shocked that routine transmission service cost me $566. Wow. Secondly, the three to four hour wait turned out to be 5 hours and 15 minutes. Lastly, they did not reset my inspection now warning light. But I was still overall satisfied and especially liked the video they sent me showing me the underneath of the car and explaining what they checked and the condition of the underside of the car. That was cool. Thank you.
by Harper Volkswagen on 11/10/2025
We genuinely appreciate your feedback and apologize for any wait or expense surprises. Still, it's great to know you appreciated the video inspection. We'll work to improve things for next time. Thanks for choosing Harper Volkswagen of Knoxville!
by 2021 VOLKSWAGEN ATLAS SEL PREMIUM Owner on 10/14/2025Verified Service
Glad to get recall done. But wish l had been told when I scheduled this appointment about Harper's charging 3 percent for using my credit card. If l had known l would have gotten cash. Also thought they prices were high, charged $22.00 for a screw along with the oil change. Don't know why they needed to change a screw.
by Harper Volkswagen on 10/14/2025
We're glad we could take care of the recall for you. I apologize that we didn't inform you about the credit card fee beforehand, and I understand your concern regarding the cost of a screw. Please reach out to me so I can provide more transparency on these charges or answer any other questions you might have. Thank you, Charles Bishop - Service Manager - 865-691-0393
by 2018 VOLKSWAGEN BEETLE SE Owner on 10/08/2025Verified Service
The service department at Harper VW is always amazing! Everyone is friendly, courteous, and genuinely helpful. They take the time to explain what's going on, keep me updated, and make sure everything is done right. You can tell they really know their stuff and care about their customers. Always a great experience from start to finish!
by Harper Volkswagen on 10/08/2025
Thank you for your feedback! We're pleased to hear that our team was friendly and helpful from start to finish. We appreciate your business and hope to see you again at Harper Volkswagen of Knoxville. Safe travels!
by 2024 VOLKSWAGEN GOLF R Owner on 10/06/2025Verified Service
Was able to schedule a Saturday appointment!! I arrived early. Greeted by Chris Ramsey, the Service Advisor. Car was received, and service was complete in 90 mins. Car was washed and I was on my way. Thank You Harper Volkswagen and Thank You Chris Ramsey!
by Harper Volkswagen on 10/07/2025
Thank you for choosing Harper Volkswagen of Knoxville and for sharing your experience working with Chris. We will be sure to pass along your review to him! See you next time!
by 2020 VOLKSWAGEN JETTA GLI/S/AUTOBAHN Owner on 09/27/2025Verified Service
The service was fine, but they charged me $20 for a new drain plug and $32 for fuel additive. In 30+ years of getting my oil changed they have never replaced the drain plug, and you can buy fuel additive for around $10. They said next time I can request that these are not included, but I don't think there will be a next time.
by Harper Volkswagen on 09/29/2025
I'm glad the service itself met expectations, but I understand how the charges for the drain plug and fuel additive could be frustrating. We aim to be upfront with our pricingit's never our intention to mislead or surprise our customers. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Charles Bishop - Service Manager - 865-691-0393
by 2008 VOLKSWAGEN JETTA SE/SEL Owner on 09/27/2025Verified Service
I was unaware that new tires were something that had to be ordered and that the work on my car would turn into 2 days. I had to request a loaner car that ultimately stopped on me while driving. I was talked into a restart which worked (thanks Austen) but it was a very very scary experience.
by Harper Volkswagen on 09/30/2025
Thank you for sharing your experience with us. We apologize for any unexpected delays, and we're relieved that the loaner car issue was resolved, but we understand your concern. We'll be sure to pass your thanks along to Austen. If there's anything you'd like to discuss further, please reach out to our team directly. Thank you, from all of us at Harper Volkswagen of Knoxville.
by 2024 VOLKSWAGEN JETTA GLI AUTOBAHN Shopper on 09/22/2025Verified Purchase
Floor salesman, Tim M was excellent, friendly, knowledgeable, and attentive- made test driving easy - listened and helped get the car desired- financial paper was easy - the pressure to buy extended warranty on car, tires, rims, etc. was not pleasant - insulting at times - pay attention - this can add thousands to the cost of a vehicle you thought you had agreed to a price on already.
by Harper Volkswagen on 09/23/2025
We are pleased to hear you enjoyed working with Tim, but we apologize for any part of your experience that didn't meet your expectations. Thank you for your feedback and your business. Please don't hesitate to reach out directly if you would like to speak with us about your experience in greater detail. From all of us at Harper Volkswagen of Knoxville, we hope you are loving your new 2024 Volkswagen Jetta GLI Autobahn!
by 2013 VOLKSWAGEN PASSAT SEL Owner on 09/21/2025Verified Service
The communication from the mechanic and desk personnel is the best, most thorough and clear that I've ever experienced. If you're looking for a professional, honest shop, this is definitely it. I have done business with them for over twenty years. I currently have three Volkswagens.
by Harper Volkswagen on 09/22/2025
Thank you for your continued trust and for highlighting our team's clear communication! We truly appreciate your loyalty over the past 20 years. See you next time at Harper Volkswagen of Knoxville!
by 2020 VOLKSWAGEN ATLAS CROSS SPORT SEL Owner on 09/07/2025Verified Service
Harper always does a fantastic job - from setting up the appointment, greeting you at the service center, communicating with you during service to payment and return of my vehicle. Their customer service is the best and I always drive away feeling confident that my car is in the best condition possible and that my money has been well spent!
by Harper Volkswagen on 09/08/2025
Thank you for sharing your fantastic feedback! We love to hear that the Harper Volkswagen of Knoxville team always delivers a smooth and stress-free service experience. Drive safe, and we'll see you at your next visit!
by 2024 VOLKSWAGEN ATLAS CROSS SPORT SEL R-L Shopper on 07/08/2025Verified Purchase
Buying a car today is far more complex than I had thought. So many choices, and so much technology. The sales persons at Harper were not pushy or in a hurry. In fact when we switched from one kind of car to another the salesperson made the referral as who to see.
by Harper Volkswagen on 07/08/2025
Thank you for choosing Harper Volkswagen of Knoxville! It was a pleasure to assist you, and we hope to welcome you back next time.
by 2024 VOLKSWAGEN ATLAS SE Owner on 06/22/2025Verified Service
I sent my husband with my vehicle since I had to work and I have a brand new car and it has a check engine light on and is missing. It is a brand new car and pulled up four pages of faults and codes but Harper didn't do anything but clear the codes and tell us to bring it back only for him to drive it an hour home and it did it as soon as he stopped to get gas. Thanks for nothing Harper now we ha e to come back again.
by Harper Volkswagen on 06/23/2025
I'm sorry to hear about the issues with your new vehicle and the inconvenience it has caused. It's frustrating when a problem isn't resolved on the first visit, and I apologize for any oversight in addressing these faults. We want to ensure that your car is running smoothly, so please reach out at your earliest convenience so we can make this right for you. Thank you, Mike Clem - Service Manager - 865-691-0393
by Doug C. on 05/05/2025Verified Service
They found a Def fitting that was leaking that we didn't have a clue about but once the service tech guy pointed it out it was for sure and had been.we travel 2hrs and make it like a day vac. As they issue us a loaner as long as we schedule ahead. I think alot of dealers are missing out on using this as an incentive.
by Harper Volkswagen on 05/05/2025
Doug, we're glad to hear that our team at Harper Volkswagen of Knoxville was able to identify and address the issue for you. We appreciate your feedback on our loaner program and are happy it adds value to your visits. Safe travels!
by 2007 VOLKSWAGEN PASSAT 2.0T LUX LEATHER Owner on 03/04/2025Verified Service
Service was excellent, time worked on car was good. Spent $1,700.00 on a 90,000 mile. Price was High on a radiator flush and refill! Over $500.00 for that one service, didn't do it.
Everybody at the dealership was very professional. Took care of everything I paid for. Have purchased 3 cars from Harper. And will continue to do so.
by Harper Volkswagen on 03/05/2025
Thank you for your continued trust in Harper Volkswagen of Knoxville! We're glad to hear that our team took care of everything and ensured you felt satisfied with the service. Please reach out if we can further assist you!
by 2021 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 03/02/2025Verified Service
I like everything!! From the time you walk in from the time you leave the customer service is outstanding. I'm in customer service myself with one of Harper VW's competition (to whom I wont mention, strictly out of respect to both party's. I will say that both places of business are customer service orientated and are 5-Star. Harper will ALWAYS have our business. Thanks for a job well done.
by Harper Volkswagen on 03/03/2025
Thank you for the glowing review! We're delighted to hear that our team at Harper Volkswagen of Knoxville provided outstanding service from start to finish. We truly appreciate your loyalty and look forward to serving you again in the future!
by 2013 VOLKSWAGEN PASSAT SEL Owner on 02/17/2025Verified Service
The service received on my vehicle has been by well trained, detailed, and friendly mechanics. Unlike other places I've been to in the past, they always know how to fix anything and they are trustworthy that the fix is accurate and appropriate. I highly recommend Harper dealership for buying and repairing.
by Harper Volkswagen on 02/17/2025
Thank you for recommending Harper Volkswagen of Knoxville! We're delighted to hear that our skilled and friendly technicians have earned your trust. We appreciate your support and look forward to assisting with any future sales or services!
by 2013 VOLKSWAGEN PASSAT SEL Owner on 12/20/2025Verified Service
Staff is professional and courteous. I give them an A+. The only con is that some car parts can take a long time to reach them.
by 2022 VOLKSWAGEN ATLAS CROSS SPORT SEL PRE Owner on 12/18/2025Verified Service
The guys are always busy, but I didn't feel ignored. They were really good about keeping me informed of my car's findings and repairs.
by Harper Volkswagen on 12/18/2025
We appreciate this wonderful feedback! Thank you for giving your business to Harper Volkswagen of Knoxville. We look forward to helping you down the road!
by 2024 VOLKSWAGEN ATLAS SEL PREMIUM R-LINE Owner on 12/06/2025Verified Service
Service staff was professional and courteous. Worked me in the schedule even though they were booked up. Took care of the issue and handled the warranty.
by Harper Volkswagen on 12/06/2025
We're grateful for your business and your fantastic feedback! It was a pleasure to assist you here at Harper Volkswagen of Knoxville, and we hope you visit us again in the future. Take care!
by 2018 NISSAN PATHFINDER S/SV/SL/PLAT Shopper on 12/01/2025Verified Purchase
Great experience with my salesman and seamless process with paperwork and all questions were answered.
by Harper Volkswagen on 12/01/2025
Thank you for sharing your feedback about our team and streamlined process! We hope to see you again at Harper Volkswagen of Knoxville. Enjoy your new ride!
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10,850 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Harper Volkswagen specializes in these services, in addition to many others.
Brake Service
Electrical Repair
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Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Harper Volkswagen specializes in these makes, in addition to many others.
What do verified customers think about Harper Volkswagen in Knoxville, TN? Verified customers who visit Harper Volkswagen in Knoxville, TN rate this business 4.6 out of 5 stars, with 953 reviews. 10,850 customers favorited this location.How can I contact Harper Volkswagen in Knoxville, TN? To reach the sales team at Harper Volkswagen in Knoxville, TN, call (865) 217-7549. To reach the service department, call (888) 928-6734How can I schedule a service appointment with Harper Volkswagen in Knoxville, TN? You can schedule a service appointment at Harper Volkswagen in Knoxville, TN through CARFAX.Does Harper Volkswagen in Knoxville, TN have a service center? Yes, Harper Volkswagen in Knoxville, TN does have a service center. You can contact the service department at (888) 928-6734.
