by 2019 SUBARU ASCENT PREMIUM Owner on 10/29/2025Verified Service
Great service. Nice & comfortable waiting area. Service rep met me at my car, he was very friendly and professional.
by Grapevine Honda on 10/30/2025
Thank you for choosing Grapevine Honda and for sharing your kind words about our service team. It means the world to us!
by 2022 HONDA ACCORD SPORT SE Owner on 10/16/2025Verified Service
Outstanding visit. Handled all my concerns professionally and did not pressure me into services I did not want.
by Grapevine Honda on 10/16/2025
We're happy to hear you had a five-star service visit at Grapevine Honda! Thank you for sharing your experience with our team.
by 2019 HONDA CR-V EX Owner on 10/10/2025Verified Service
Service was great and in a timely matter. We were notified on the process and what service was required.
by Grapevine Honda on 10/10/2025
Thank you for your feedback! We're happy to hear you received timely service and clear communication throughout your visit. We appreciate your trust and look forward to serving you again.
by 2016 HONDA CR-V EXL Owner on 10/10/2025Verified Service
Friendly, professional, and always on time! Kyle welcomes all with a smile and gets to work taking care of business.
by Grapevine Honda on 10/10/2025
Thank you for sharing your experience! We're delighted to hear Kyle provided such friendly and professional service. We truly appreciate your feedback and look forward to seeing you again.
by 2016 DODGE CHALLENGER R/T SCAT PACK Owner on 10/03/2025Verified Service
Was first person in on Wednesday morning. Was told to expect 45 minutes. 2 hours later I was finally done.
I think the work was fine. Just needs to be more timely.
by Grapevine Honda on 10/03/2025
Thank you for sharing your feedback. I'm glad to hear the work on your Challenger was completed to your satisfaction, though I understand your concern regarding the wait time. I'll be reviewing this with my team to help improve our scheduling and communication so visits run more smoothly in the future. Please don't hesitate to reach out to me directly at cristianortega@lithia.com if there's ever anything I can do to assist.
Thank you,
Cristian Ortega
Service Manager
cristianortega@lithia.com
by 2018 HONDA CR-V TOURING Owner on 10/01/2025Verified Service
Dustin was excellent to work with. He was very professional, efficient and trustworthy. A wonderful addition to your service manager staff!!
by Grapevine Honda on 10/02/2025
Thank you for choosing Grapevine Honda and for sharing your experience with Dustin. We'll be sure to pass along your compliments to him. We wish you many safe and happy miles ahead!
by 2015 HONDA ODYSSEY TOUR/TOUR ELITE Owner on 09/25/2025Verified Service
Service Rep was very nice. Only complaint is the length of time to check in and we made an appointment but it still took an hour and a half. Maybe add on your website estimated time for types of service (oil change).
by Grapevine Honda on 09/25/2025
We appreciate your feedback and the suggestion regarding wait times. We'll pass it along to the team. Thanks for choosing Grapevine Honda! Safe travels!
by 2020 HONDA CR-V TOURING Owner on 09/07/2025Verified Service
I like the honesty of this Honda service department. They never try to sell you services that you don't need. I love the full transparency. Antwan, my service advisor was great he told me actually what services needed.
by Grapevine Honda on 09/08/2025
We are so pleased to read such a wonderful review about our service department and Antwan! Thank you for choosing Grapevine Honda, we look forward to doing business with you again.
by 2017 HONDA ACCORD TOURING Owner on 08/20/2025Verified Service
Excellent customer service! The service technician's video of the condition our vehicle was exceptional! Always quality work. Top notch service center!
by Grapevine Honda on 08/20/2025
We're honored by your kind words! Thank you for choosing Grapevine Honda and for sharing your experience!
by 2022 HONDA CIVIC LX Owner on 08/14/2025Verified Service
Kyle was attentive to my needs and time I had to wait. He always finds me a discount coupon to use. I'm always pleased with service at Grapevine Honda.
by Grapevine Honda on 08/15/2025
Thank you for your feedback! We're glad Kyle was able to assist you effectively and find you a discount coupon. We look forward to serving you again at Grapevine Honda! Safe travels!
by 2020 HONDA PASSPORT ELITE Owner on 08/06/2025Verified Service
Great experience! Andrew was very helpful and answered all my questions and fulfilled my request for services.
by Grapevine Honda on 08/07/2025
We are so pleased to hear you had a great experience with Andrew! Thank you for choosing Grapevine Honda and for sharing your feedback. See you next time!
by 2021 HONDA CR-V TOURING Owner on 08/01/2025Verified Service
CRV didn't need anything serviced that hadn't already been done but they did the multi-point inspection anyway for no charge.
by Grapevine Honda on 08/04/2025
Thank you for choosing Grapevine Honda and for sharing your experience! We are happy to hear that you enjoyed our complimentary inspection. See you next time!
by 2019 MAZDA CX-9 GRAND TOURING Owner on 07/30/2025Verified Service
Service was quick and waiting area was clean. They send you a video link of what is being done to your car. Which was awesome
by Grapevine Honda on 07/31/2025
Thank you for sharing your experience! We're pleased to hear that our team was efficient and that you enjoyed our new video feature! See you next time at Grapevine Honda!
by 2019 HONDA CIVIC SPORT TOURING Owner on 07/30/2025Verified Service
I had a laundry list of service items to complete. Oil change, transmission service, alignment, et., and they had me out in 90-minutes!
by Grapevine Honda on 07/30/2025
Thank you for choosing Grapevine Honda and for sharing your five-star feedback about our quick and thorough service! We look forward to helping you again down the road! Safe travels!
by 2018 HONDA CR-V EX Owner on 07/26/2025Verified Service
The service agent was helpful, clear and concise. Tracked down in the showroom to update me on the status of the service.
by Grapevine Honda on 07/28/2025
Thank you for sharing your feedback! We are delighted to hear our team kept you updated. We look forward to seeing you again at Grapevine Honda. Safe travels!
by 2016 HONDA ACCORD EX-L Owner on 07/17/2025Verified Service
Price offered for additional service.
Made no sense at all. There is no uniformity in pricing of services at Honda dealerships in the DFW area.
Pricing is variable.
by Grapevine Honda on 07/18/2025
Hi, thank you for sharing your feedback. I apologize for the confusion regarding our service pricing. We understand how important transparent and consistent pricing is, and I'd be happy to personally review your experience to ensure you received accurate information.
Please feel free to contact me directly at cristianortega@lithia.com so we can address your concerns and clarify any questions you may have.
We appreciate your business and the opportunity to serve you better.
Thank you,
Cristian Ortega
Service Manager
cristianortega@lithia.com
by 2018 HONDA CIVIC SPORT Owner on 07/08/2025Verified Service
Lee was nice and direct with communication - unfortunately, I've been in twice for my AC issue and paid a fair bit with the issue only being sort of solved.
I don't have faith they will get it right in the third try.
by Grapevine Honda on 07/09/2025
Thank you for your honest feedback. I'm truly sorry to hear that your A/C issue is still not fully resolved despite your repeated visits and investment. I completely understand how frustrating that must be.
I'm glad to hear that Lee provided clear communication, and I want to make sure the rest of your experience matches that level of service. If you're willing, I'd appreciate the chance to take another look and work directly with you to find a lasting resolution.
Please don't hesitate to reach out to me at your convenience I want to help restore your confidence in our service.
Sincerely,
Cristian Ortega
Service Manager
cristianortega@lithia.com
by 2016 HONDA ACCORD LX Owner on 07/07/2025Verified Service
Non-transparent pricing, poor communication, recommended repairs and maintenance that had been recently completed.
by Grapevine Honda on 07/07/2025
Hi, thank you for sharing your concerns and bringing this to my attention. I'm sorry to hear about the issues you experienced with pricing, communication, and service recommendations. We aim to be clear and helpful in all aspects, and I'd like to learn more about your visit so we can address your concerns directly. Please reach out to me at your convenience.
Thank you,
Cristian Ortega
Service Manager
cristianortega@lithia.com
by 2018 AUDI Q7 PREMIUM PLUS Owner on 07/02/2025Verified Service
Very clean facility and Lee was very professional.
Constructive Criticism would simply be when I have an appointment at 7:20a, I don't believe I should be there until 10:10a. Almost 3 hours for an oil change seems a bit long.
by Grapevine Honda on 07/03/2025
Thank you for the kind words about our facility and your experience with Lee I'm glad to hear he provided professional service.
I also appreciate your honest feedback regarding the wait time. You're absolutely right a nearly three-hour oil change isn't the experience we aim for, especially with a scheduled appointment. I'll be reviewing this with our team to see how we can improve our scheduling and efficiency moving forward.
If you'd like to share more details or if there's anything else I can assist with, please don't hesitate to reach out.
Sincerely,
Cristian Ortega
Service Manager
cristianortega@lithia.com
by 2022 HONDA CR-V EXL Owner on 07/01/2025Verified Service
I have 2 Hondas and always being them here for service because it's a big facility, clean, lots of amenities, and friendly staff.
by Grapevine Honda on 07/02/2025
Thank you for choosing Grapevine Honda for your service needs! We're delighted to hear that our facility and team have consistently met your expectations. We look forward to continuing to serve you and your Hondas in the future!
