by 2022 HYUNDAI PALISADE SEL Owner on 04/19/2025Verified Service
There was a recall for the software update. My car was dropped off at 7:30 am. I went to pick up my car at 4:00 pm and it still wasn't ready. The update was not working. Finally I left at 5:30. My navigation system said updating. The next day, my system still says updating. I had to go out of town so I didn't have time to take it back for another day
by Germain Hyundai on 04/20/2025
I'm sorry to hear about the inconvenience with your software update. It's frustrating when things don't go as planned, especially before a trip. We want to ensure everything is working correctly for you, so please reach out at your earliest convenience, and we'll do our best to resolve this promptly. Thank you,
Robert Czapski - Director of Fixed Operations - rczapski@germain.com
by 2014 HYUNDAI SONATA GLS Owner on 04/06/2025Verified Service
I liked the sincere interest the staff has for my needs, the quick scheduling when I have a problem, the fact that I am kept informed of the progress of the work being done. I also appreciate the extra lengths the staff goes to in order to deal with my concerns.
by Germain Hyundai on 04/07/2025
Thank you for sharing your experience with Germain Hyundai! We're delighted to hear that our team was attentive and kept you informed throughout the process. We appreciate your kind words and look forward to assisting you in the future!
by 2002 HYUNDAI SONATA GLS/LX Owner on 04/03/2025Verified Service
What's not to like...easy to set appointment time, service advisor is knowledgeable & honest, & work done was performed quickly. Plus, I like that the technician and the service advisor communicate to each other about additional work that is recommended to be performed
by Germain Hyundai on 04/03/2025
We're delighted to hear that your experience at Germain Hyundai was seamless and efficient! It's great to know our team provided honest advice and clear communication. Thank you for choosing us, we look forward to serving you again!
by 2016 HYUNDAI TUCSON LTD/SPT AND ECO/SE Owner on 03/22/2025Verified Service
Got about 20 miles away when started hearing a strange noise. I slowed down and drove the rest of the way with my hazards on. When I got home the lug nuts on 1 of my tires my husband could turn with his hand. I could have died. Been going here since I bought my car brand new in 2016 and trusted them. Huge mistake by someone there!!!
by Germain Hyundai on 03/22/2025
This is deeply concerning to hear, and I sincerely apologize for the oversight. Safety is our top priority, and we take this matter very seriously. Please reach out at your earliest convenience so we can address this issue directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
by 2020 HYUNDAI SONATA SEL PLUS Owner on 02/28/2025Verified Service
I took my car in for a recall, before they started I asked if the parts were available to complete the recall. They assured all the parts were in stock. An hour later they came to me and said they would need to special order the check valve that was part of the recall and that I would need to come back another day to finish the recall.
by Germain Hyundai on 02/28/2025
Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your patience as we work to resolve the recall issue. Please feel free to reach out if there's anything else we can do in the meantime! - The Germain Hyundai Team
by 2023 HYUNDAI TUCSON LIMITED Owner on 12/17/2024Verified Service
Had a body part replaced (covered under warranty). Took about 3 hrs so was a very long wait, however the lounge waiting area is comfortable and they have great snacks along with coffee and bottled water. I also knew it would be a long wait so brought a book along as well. Was kept up to date on status of repairs
by Germain Hyundai on 12/17/2024
Thank you for your patience during the repair process at Germain Hyundai. We're glad to hear that our lounge and amenities made the wait more comfortable, and we appreciate your understanding. If there's anything else we can do for you in the future, just let us know!
by 2024 HYUNDAI TUCSON SE Owner on 12/14/2024Verified Service
What was not to like? Work was done well, car was delivered before the promised time; waiting room was clean and pleasant, they didn't feel a need to rip me off for a dollar for a bag of chips or bottle of water, all of the staff acted professionally.
by Germain Hyundai on 12/14/2024
Thank you for sharing your positive experience with Germain Hyundai! We're delighted to hear that our team provided professional service and a comfortable waiting environment. We appreciate your feedback and look forward to serving you again in the future!
by 2024 HYUNDAI KONA SE Owner on 11/04/2024Verified Service
This service shop definitely goes above and beyond, which is very rare in this day and age!
I dealt with three different people and each one was exceptional!! It was a great experience and I am extremely impressed with how nice and helpful everyone was!!
Thank you!!
by Germain Hyundai on 11/05/2024
Thank you for sharing your positive experience with Germain Hyundai! We're delighted to hear that our team exceeded your expectations and made a lasting impression. We appreciate the kind words and look forward to serving you again in the future!
by 2023 HYUNDAI TUCSON LIMITED Owner on 09/12/2024Verified Service
Great experience. 1st time customer. Have been looking for a new service provider and am confident I found the perfect one with Germain Hyundai. Really pleasant staff, answered all my questions, listened to my concerns and resolved the issues and service needs I had. Looking forward to our ongoing relationship!!
by Germain Hyundai on 09/12/2024
We're delighted to hear that your first experience with Germain Hyundai was so positive! Our team is always here to listen and address any concerns you may have. Thanks for choosing us as your new service provider, we look forward to serving you again!
by 2020 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 09/09/2024Verified Service
TJ at Germain Hyundai, and his team, keep my Santa Fe in tip top shape. No issue is too small for him to have his team look into and repair. I trust his integrity and am confident he only recommends what is needed. He is the reason I bought another Santa Fe!
by Germain Hyundai on 09/09/2024
Thank you for sharing your trust in TJ and the team at Germain Hyundai! We're delighted to hear that their dedication keeps your Santa Fe running smoothly. Enjoy driving your new Santa Fe, and we're here whenever you need us!
by 2022 HYUNDAI ELANTRA N Owner on 06/19/2024Verified Service
Germain Hyundai did a great job and I highly recommend them to anyone in the area. They were very quick, and I liked how they communicated what they were doing as they did it. They even checked in with me a few days later to make sure I was happy with their work.
by Germain Hyundai on 06/20/2024
Thank you for the high recommendation! We're glad to hear that our team at Germain Hyundai provided quick and communicative service. We appreciate your feedback and are here if you need anything in the future!
by 2021 HYUNDAI SONATA SEL Owner on 05/03/2024Verified Service
I was greeted immediately and introduced by name (correctly pronounced, which is not always the case) to my Service Consultant, Chad. He was pleasant, professional and sensitive to my concerns about warranty coverage on three-year-old, $2000 LED headlights. They were covered.
by Germain Hyundai on 05/03/2024
We're glad to know that you had such a positive experience working with Chad and our team at Germain Hyundai. It's particularly great to see your concerns were addressed promptly, especially regarding the warranty coverage on your LED headlights. Thanks for sharing!
by 2015 HYUNDAI ELANTRA SE/SPORT/LIMITED Owner on 04/14/2025Verified Service
The people who work here are so kind and efficient. They go above and beyond no matter the day or the service you're there for. I am confident they will report back and issues they find. Great shop.
by Germain Hyundai on 04/14/2025
Thank you for sharing your experience with Germain Hyundai! We're delighted to hear that our team provided efficient and attentive service. We appreciate your trust in us, and we're here whenever you need assistance!
by Diana W. on 04/11/2025Verified Shopper
They didn't seem too interested in making a deal, plus the car I was interested in had sold and the text they sent to inform me didn't come thru to my phone until I was already there.
by Germain Hyundai on 04/11/2025
Diana, I apologize for the inconvenience you experienced. We strive to provide timely communication and attentive service, so it's disappointing to hear about this mix-up. Please feel free to reach out if there's anything we can do to assist you further. Thank you, Larry Scott - General Manager - (614) 870-9559
by 2023 HYUNDAI TUCSON SEL Owner on 04/05/2025Verified Service
I was happy with the assistance I received. The wait time was less than expected. The personnel were nice and professional.
by Germain Hyundai on 04/07/2025
We're delighted to hear that your experience at Germain Hyundai was positive and efficient! Thank you for sharing your feedback, and we look forward to serving you again in the future.
by 2018 HYUNDAI TUCSON VALUE/LIMITED Owner on 03/23/2025Verified Service
I'm totally upset. This car is leaking oil all over my garage & driveway. I didn't catch it till 4 days later. Can't get the car in till Monday 24,2025.
by Germain Hyundai on 03/24/2025
I'm sorry to hear about the oil leak you're experiencing. We understand how frustrating this must be and apologize for any inconvenience caused. I assure you that we're committed to resolving this for you and invite you to Please reach out if you have any questions or need further assistance before your appointment. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
by 2022 HYUNDAI TUCSON SEL Owner on 03/21/2025Verified Service
Service courteous as usual
However thought too much oversell suggested
Vehicle never washed
Seat adjust changed.
by Germain Hyundai on 03/22/2025
Thank you for sharing your feedback with us at Germain Hyundai. We're glad to hear that our service was courteous, but we apologize for any inconvenience caused by the overselling and changes made during your visit. We'll address these concerns to improve future experiences!
by 2018 HYUNDAI TUCSON VALUE/LIMITED Owner on 03/16/2025Verified Service
Mike L went above and beyond to help me get my car repaired. He is the best mechanic Germain Hyundai has in my option.
by Germain Hyundai on 03/16/2025
We're delighted to hear that Mike L provided exceptional service for your car repair at Germain Hyundai. Thank you for recognizing his efforts and sharing your positive experience with us!
by 2023 HYUNDAI PALISADE CALLIGRAPHY Owner on 03/07/2025Verified Service
Service TEC TJ did a great job. Service on car was good and TJ recommended a good paint shop because I had a paint problem on left front panel of car.
by Germain Hyundai on 03/07/2025
We're delighted to hear that TJ provided excellent service and helpful recommendations at Germain Hyundai. Thank you for sharing your experience, and we're glad we could assist with your car needs!
by 2021 HYUNDAI KONA ULTIMATE Owner on 03/05/2025Verified Service
I took Kona in for 30,000 mile service. It was expensive , but everything was explained and the service was completed as expected. The staff was friendly and efficient. My car is running great.
by Germain Hyundai on 03/05/2025
We're delighted to hear that your 30,000-mile service experience at Germain Hyundai was smooth and satisfactory. It's especially great to know our team provided clear communication and efficient service. Thanks for trusting us with your Kona!
1 - 20 of 869 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
2,554 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Germain Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Germain Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Germain Hyundai in Columbus, OH? Verified customers who visit Germain Hyundai in Columbus, OH rate this business 4.6 out of 5 stars, with 869 reviews. 2,554 customers favorited this location.How can I contact Germain Hyundai in Columbus, OH? To reach the sales team at Germain Hyundai in Columbus, OH, call (614) 877-8395. To reach the service department, call (855) 330-9573How can I schedule a service appointment with Germain Hyundai in Columbus, OH? You can schedule a service appointment at Germain Hyundai in Columbus, OH through CARFAX.What are the shop amenities offered by Germain Hyundai in Columbus, OH? Germain Hyundai in Columbus, OH offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Germain Hyundai in Columbus, OH have a service center? Yes, Germain Hyundai in Columbus, OH does have a service center. You can contact the service department at (855) 330-9573.
