by 2020 MERCEDES-BENZ C 43 AMG Owner on 02/07/2025Verified Service
Fletcher Jones Motorcars of Fremont violated our trust!
My Mercedes C43 was driven for 47.3 miles exceeding 80mph speed after we were informed the car was ready for pickup.
The service advisor was not available to answer why the car was being driven at high speeds.
I will not be taking my car to Fletcher Jones Motorcars!!!
by 2014 MERCEDES-BENZ SPRINTER 2500 Owner on 11/26/2024Verified Service
I was never really given a very clear definition of what my final cost would be prior to authorizing service. Also, I had to call them to find out that my van was ready. And lastly, the person who drove me to pick up my vehicle ask some very inappropriate questions about who I voted for in the election. Overall, it was not a great experience having my van serviced at Fletcher Jones, Mercedes Fremont.
by David W. on 08/30/2024Verified Service
The FJ team really made a mess the first time around, although this was not the fault of te service department. However, a very quick and aggressive response to my cry for help all the way up to include help from the general manager took care of everything and showed they really do care about the customer experience!
by Sergio Rodriguez on 08/31/2024
Hello David W,
The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2021 MERCEDES-BENZ SPRINTER 2500 Owner on 03/13/2025Verified Service
Top notch service ( of course with a price to match ). Bill, my service advisor, specializes in Sprinters and really knows his stuff.
by Sergio Rodriguez on 03/15/2025
Hello 2021 MERCEDES-BENZ SPRINTER 2500 Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Bill and appreciate you complementing our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2018 MERCEDES-BENZ E400 Owner on 02/17/2025Verified Service
The service was good. However, it was a little disappointing that the techs claimed that the rattle from the rear could not be reproduced. It was very apparent on a bumpy surface while driving home.
by Kim Camargo on 03/01/2025
Hi DavidThank you for bringing your concerns to our attention. The process of Mercedes-Benz diagnoses is very specific, and may take additional inspection to identify any noise concerns. Please feel welcome to contact us if you would like to return and do a road test with our team. Your complete satisfaction is important to us.
Kind regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2021 MERCEDES-BENZ C300 Owner on 12/18/2024Verified Service
Nice pick-up & delivery service. Could do better about confirming delivery time with customer. I got called 3 times to confirm.
by Sergio Rodriguez on 12/21/2024
Hello 2021 MERCEDES-BENZ C300 Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2011 MERCEDES-BENZ C300 Owner on 10/22/2024Verified Service
Service was quick and explained clearly on parts going bad slowly, no need to replace right away. Repair price was noticeably lower than other two dealers closer to my home.
by Sergio Rodriguez on 10/24/2024
Hello 2011 Mercedes-Benz C300 Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by David W. on 10/16/2024Verified Service
They needed a little prompting to get the items I lsted taken care of, but once sorted almost everything seems fine. I am still getting radar warning messages occasionaly though. However, it can wait until the next sevice event.
by Kim Camargo on 10/30/2024
Hi David,
It is greatly important to all of us at Fletcher Jones Motorcars of Fremotn to consistently deliver a world class experience to all of our guests, and appreciate you taking the time to share your helpful feedback. Please know we have taken the time to review your specific concerns with our team to improve upon our processes. If we can be of further assistance today or on the road ahead, please feel welcome to contact us.
Kind regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
Kim.camargo@fletcherjones.com
by 2020 MERCEDES-BENZ GLC 300 Owner on 10/14/2024Verified Service
The Service Manager Calvin was very helpful, and they did a detailed investigation on the issue I reported.
by Sergio Rodriguez on 10/16/2024
Hello 2020 Mercedes-Benz GLC 300 Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Calvin and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Best Wishes,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2012 MERCEDES-BENZ C63 AMG Owner on 08/29/2024Verified Service
Horrible service. I went for service B for my C 63 AMG and was disappointed with the customer service and the work they performed on my car.
by 2011 MERCEDES-BENZ C300 Owner on 04/29/2024Verified Service
The service report incudes a video showing all steps, very easy t understand compared to just the word.
by Fletcher Jones Motorcars of Fremont on 05/01/2024
Hello,
Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit.
Kind Regards,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2022 MERCEDES-BENZ GLC 300 4MATIC Owner on 04/11/2024Verified Service
Everyone was great, customer service was amazing, I was in and out, they had loaner vehicles available (huge plus), and the service was fairly priced when compared to the other dealers in the area.
Lastly, they provided a comprehensive video detailing the condition of the vehicle.
Thank you
by Fletcher Jones Motorcars of Fremont on 05/01/2024
Hello,
Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit.
Kind Regards,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2021 MERCEDES-BENZ G63 AMG Owner on 09/12/2023Verified Service
Moe is the guy to go to! He keeps you in the loop on the progress of work performed on your vehicle.( Even sends you a video on the work being done on the vehicle) Always helps when ever I have an issue. I bought my Mercedes in Pleasanton, But the customer service here is the BEST!!
by Sergio Rodriguez on 11/09/2023
Hello 2021 Mercedes-Benz G63 AMG Owner,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Moe and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
All the Best,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by 2019 MERCEDES-BENZ GLE COUPE 43 AMG Owner on 08/03/2023Verified Service
Very poor customer service, they were very rude to my 83 yr old grandmother and she was very uncomfortable, they overcharged me for service that wasnt performed and when I mentioned it they refunded me, overall experience was below poor and very bad customer service!
by kcamargo@fletcherjones.com on 08/15/2023
Hello,
The guest experience is very important to all of us at Fletcher Jones Motorcars of Fremont and our team of dedicated professionals strives to exceed our guests expectations. We were sadden to learn of the experience you shared regarding your Grandmothers experience. I would like an opportunity to speak with you about therecent visit in greater detail please contact me at Kim.camargo@fletcherjones.com
Kind Regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2019 MERCEDES-BENZ CLA 250 Owner on 09/11/2022Verified Service
It was really bad. They should have worked on the things that were told initially. But they fixed those during the car pick up. First day during car pick up our car got lots of ants from their warehouse and next day during pick up they fixed the brake lamp. After pick up I got the air tire pressure warning. So overall it was a hassle.
by Kim Camargo on 09/14/2022
Hello,
Your business and feedback are important to us. We understand your concerns and worked with great effort to address this unforeseen situation. Please accept our sincerest apologies and hope if you have any outstanding concerns we have not yet addressed that you would reach out to us.
Sincerely,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2010 MERCEDES-BENZ GL450 4 MATIC Owner on 08/11/2022Verified Service
I was promised someone will call back within a week but nobody did. I ff-up and scheduled for a Friday. Got a call Wednesday that I have to re-sked. So I re-sked for following Monday 9a.m. Monday at 9a.m nobody arrived. Had to call again. Finally tech arrived almost an hour late!
by Kim Camargo on 08/13/2022
Hello,
Your experience is important to all of us at Fletcher Jones Motorcars of Fremont. If I may be of any assistance, please contact me directly at Kim.camargo@fletcherjones.com
Kind Regards,
Kimberlee Camargo
Reputation and Brand Loyalty Manager
by 2015 MERCEDES-BENZ GLK250 BLUETEC Owner on 09/25/2021Verified Service
I went in for a Smog Test and certificate because the regular Smog Test place that I go to cannot get it to pass for one reason or another. I arrived at 8:20am and the time stamp on the certificate was 8:58. I got out of the place after 11:00 am. I do not understand the 2 hour wait.
by Kim Camargo on 09/27/2021
Hello,
We completely understand your specific concerns regarding the unexpected wait times you experienced during your service visit. Thank you for taking the time to share your feedback with us. Our goal is to provide a smooth and efficient service experience, and your time is valuable to us. Please know we will utilize your feedback to improve upon our processes. If we may offer further assistance, please feel welcome to contact us at kim.camargo@fletcherjones.com
Sincere Regards,
Kimberlee Camargo
Reputation and Brand Ambassador
by 2017 MERCEDES-BENZ E300 4MATIC Owner on 09/10/2020Verified Service
The service personal Jon was knowledgeable and was able to give me all information on phone in 2 mins. He explained the driving hazard and prioritized for immediate appointment. This helped me make quick decision. He continued to provide parts delivery status on phone and got me in asap.
by Tamara LeForbes on 09/11/2020
Hi,
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Your Friends and Family at Fletcher Jones Motorcars of Fremont
by Johnny Y. on 06/09/2020Verified Purchase
Prompt and helpful response initially. However, there was no response with a few followup emails after initial contact. I had to inquire via via Fletcher Jones website chat line to confirm the availability of the car and made an appointment the following day.
by Kim Camargo on 06/17/2020
Hello Johnny,
We take our reviews very seriously and appreciate your feedback. We were disappointed to read about your recent experience. Your satisfaction is important to me and would welcome the opportunity to work together and turn this around. Please feel welcome to contact me if I may be of further assistance.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
by 2016 MERCEDES-BENZ SPRINTER 2500 Owner on 08/26/2019Verified Service
I live in my van full time. I've driven it to Alaska and 60000 miles across N.A. and never has anything been dislodged from its secured place. After the test drive I came in to my van to find articles of clothing and refrigerator sliding around the walkway. Who knows how they drove my van. Pisd
by Kim Camargo on 08/26/2019
Hi,
I would like to follow up on your review and experience. Our team would like to ensure that we take great care of all our guests vehicles while in service. Please contact me directly at 949-718-6532.
Best,
Kim Camargo
Reputation and Brand Loyalty Manager
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Service Information
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306 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Fletcher Jones Motorcars of Fremont specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Fletcher Jones Motorcars of Fremont specializes in these makes, in addition to many others.
What do verified customers think about Fletcher Jones Motorcars of Fremont in Fremont, CA? Verified customers who visit Fletcher Jones Motorcars of Fremont in Fremont, CA rate this business 4.5 out of 5 stars, with 268 reviews. 306 customers favorited this location.How can I contact Fletcher Jones Motorcars of Fremont in Fremont, CA? To reach the sales team at Fletcher Jones Motorcars of Fremont in Fremont, CA, call (510) 851-9020. To reach the service department, call (510) 623-1111How can I schedule a service appointment with Fletcher Jones Motorcars of Fremont in Fremont, CA? You can schedule a service appointment at Fletcher Jones Motorcars of Fremont in Fremont, CA through CARFAX.Does Fletcher Jones Motorcars of Fremont in Fremont, CA have a service center? Yes, Fletcher Jones Motorcars of Fremont in Fremont, CA does have a service center. You can contact the service department at (510) 623-1111.
