by 2023 NISSAN ROGUE SV Owner on 03/17/2025Verified Service
I have been using this service center for the past year for my Rogue's maintenance, but I've noticed a decline in their car wash standards. Yesterday, I picked up my car after service and found that it hadn't been vacuumed, and even the top wash was unsatisfactory. Due to this continued decline in quality, I've decided to switch to a different service center for future maintenance.
by Clay Cooley Nissan Irving on 03/20/2025
Thank you for sharing your experience, and we sincerely apologize for the decline in the car wash quality you've noticed. We value your loyalty over the past year and are disappointed that we fell short of your expectations. Your feedback is important to us, and we will be addressing the issues you've mentioned with our team to ensure this doesn't happen again. We're sorry to see you go, but we respect your decision. If you ever decide to give us another chance, we'd be happy to ensure a better experience for you. Best of luck with your future maintenance!
by 2015 NISSAN ROGUE SELECT S Owner on 03/16/2025Verified Service
Joseph, that helped me was very kind, respectful and courteous. He was very knowledgeable about my car. He went above and beyond explaining things to me. Too often, as a woman, we feel as though we get taken advantage of. That was not the case today. Thank you for your help and honesty.
by Clay Cooley Nissan Irving on 03/20/2025
Thank you so much for your kind words! We're thrilled to hear that Joseph provided you with such a positive experience. We truly value honesty and transparency, and it's great to know he went above and beyond to make you feel comfortable and respected. We'll be sure to pass along your appreciation to him. If you ever need anything else, don't hesitate to reach out we're here to help!
by 2022 NISSAN SENTRA SV Owner on 01/20/2025Verified Service
I liked some of the great people who work there and not the rude ones, which I don't like and stay at a distant. But for my overall experience there it's been great with customer service and some salesperson. And I feel it's A1, for purchasing a car and doing business for the most part. Sincerely Mr C. Lovelace,
by Clay Cooley Nissan Irving on 01/20/2025
Thank you for sharing your feedback, Mr. Lovelace! We're delighted to hear that your overall experience with our customer service and sales team has been great, and we appreciate your kind words about the team members who made a positive impression. We also value your honesty about the areas where we can improve. Ensuring every interaction is courteous and professional is important to us, and your feedback helps us strive for excellence. Thank you for choosing us for your car purchasewe're grateful for your business and look forward to serving you again in the future!
by 2017 NISSAN ROGUE S/SL/SV Owner on 01/11/2025Verified Service
Very polite but I didn't like the idea I was charge for work that was not necessary when getting my oil change. My husband call and spoke to them and they said it was not necessary but it's what they do at that Location. So, that made me feel they took advantage of me because I was a little woman and new to the area. I think I will find another location next time.
by Clay Cooley Nissan Irving on 01/15/2025
Thank you for your feedback. We're sorry to hear about your experience and any confusion regarding the charges. Our goal is to provide clear and honest service, and we'll review this to ensure better communication in the future. If you'd like to discuss this further, please contact us at 972-554-2200. We appreciate your input and hope to serve you better next time.
by 2018 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 11/28/2024Verified Service
The vehicle was brought back to Dealer for A/C repairs. Advisor (Clay), was aware of return.
He informed the owner of what was involved and he spoke with the Vehicle insurance provider on repairs and cost.
The advisor passes this information on to the owner. he also informed the Dealership advisor to his absence.
by Clay Cooley Nissan Irving on 11/29/2024
Thank you for taking the time to share your feedback! We're glad to hear that Clay was able to keep you well-informed and facilitate communication between the insurance provider and our team. Transparency and clear communication are key, and we're happy that we could provide that for you. If you need any further assistance or have additional questions, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again!
by 2023 NISSAN ROGUE S Owner on 10/28/2024Verified Service
I was charged for a diagnostic check when I told the check in person what the issue was. Then they sent me videos of other "issues" that they tried to upsell me on. $360 just to replace a damaged spark plug. I should have went to the Lewisville location like I've done since I purchased my vehicle.
by Clay Cooley Nissan Irving on 10/30/2024
Thank you for sharing your experience with us. I apologize for any confusion or frustration regarding the diagnostic charge and the repairs. We aim to provide thorough assessments to ensure your vehicle's reliability, which can sometimes include identifying other potential issues for your awareness. However, I understand the importance of clear communication and your preference for the service experience you're accustomed to. If there's anything we can do to address your concerns, please let us know, as we value your feedback and want to make this right.
by 2018 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 10/25/2024Verified Service
The auto was brought in for service. The advisor was happy to see the automobile get its regular oil changes and inspections.
The advisor stated that the oil change was not due at this time. The auto will be out of town when coming due,
The customer is pleased with the service and advice from the advisor.
by Clay Cooley Nissan Irving on 10/26/2024
Thank you for sharing your feedback! We're delighted to hear that our advisor could assist with the timing of your oil change and inspections, ensuring your vehicle is ready for any travels. It's always a pleasure to keep your car running smoothly, and we're glad you're pleased with the service and advice. Safe travels, and we look forward to seeing you again soon!
by 2023 NISSAN ROGUE SV Owner on 10/24/2024Verified Service
Rick Mojica is my service advisor. He always takes care of me when I come in to get my car serviced! He is efficient and thorough when explaining services done on my vehicle. His friendly attitude is evident every time I see him. Rick is among the best at Clay Cooley Nissan. All the service staff at Clay Cooley Nissan of Irving are great!
by Clay Cooley Nissan Irving on 10/25/2024
We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Irving! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 NISSAN ROGUE SV Owner on 10/18/2024Verified Service
They changed my car setting before service all doors used to unlock after stopping the vehicle but now after service it unlocks after pressing parking button. If it is intended behavior they should have communicated after service . Also it was promised for discount but during final invoice discount was not included and different t guy at the final billing wasn't aware of any discount.
by Clay Cooley Nissan Irving on 10/18/2024
Thank you for your feedback. We're sorry to hear about your recent experience and the miscommunication regarding your vehicle's settings and the discount. It seems like there was a change in your vehicle's locking settings after the service. We apologize for not informing you about this change. If it was intended, we should have communicated it clearly. Please feel free to bring your vehicle in, and we'll be happy to adjust the settings back to your preference. We regret that the promised discount was not applied during your final billing. This was an oversight, and we will make sure to resolve it for you. Kindly reach out to us with your invoice details, and we'll ensure the discount is honored. Your feedback is invaluable, and we appreciate the opportunity to make things right. Please don't hesitate to contact us so we can address these issues promptly.
by 2015 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 10/11/2024Verified Service
Vincent Nguyen did a fantastic job communicating with me during the service and my need to leave town that day. After I left and had additional problems when my vehicle acted up; David DeLeon did a great job getting my battery issue resolved and replaced. Fortunately I have been able to use Clay Cooley in Irving for twenty years on three vehicles and will continue using them for all my Nissan vehicle maintenance.
by Clay Cooley Nissan Irving on 10/11/2024
Thank you so much for your thoughtful review! We're thrilled to hear that Vincent Nguyen and David DeLeon were able to assist you so effectively, especially given the circumstances. It's great to know that our team's communication and service helped you get back on the road quickly. We truly appreciate your loyalty over the past twenty years and for trusting us with the care of your vehicles. We look forward to continuing to serve you and ensuring your Nissan stays in top shape for many more years to come. Safe travels!
by 2022 NISSAN KICKS S Owner on 09/06/2024Verified Service
Clay Cooley never fails to impress me. I was involved in an accident, so I took my 22 Nissan Kicks to the C.C.collision center for repair. My car is factory new again! While they had it, they serviced my car, washed it and detailed the inside. My beautiful car looks like it just came off the show room floor!
Thanks to Cody T. and the crew for doing an amazing job. I couldn't be happier.
C. Willmon
by Clay Cooley Nissan Irving on 09/07/2024
Mr. Willmon, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Irving!
by 2023 NISSAN ROGUE SV Owner on 08/28/2024Verified Service
I really enjoy going to my nissan dealership in Irving, Texas. My service associate,Rick is the best of the best,he takes really good care of me anytime I have to come in. He represents Nissan with excellent service, and that what will make your company above all the rest!@
by Clay Cooley Nissan Irving on 08/30/2024
Hi 2023 Nissan Rogue Sv Owner, thank you so much for your positive comments about Clay Cooley Nissan Irving! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Irving!
by 2019 NISSAN ROGUE S/SL/SV Owner on 04/22/2025Verified Service
Clay cooley nissan treats their customers like royalty. The service comes complete with a complementary cash wash. You can't beat that.
by Samuel M. on 04/20/2025Verified Service
My service advisor was very punctual let me know the process up front and came back periodically to give me updates on my vehicle. I would recommend this service dealership and I will be back.
by Clay Cooley Nissan Irving on 04/22/2025
Samuel M., we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by 2022 NISSAN SENTRA SV Owner on 04/17/2025Verified Service
Excellent as always and I highly highly recommend going to purchase a vehicle or have service done at Joe Cooley Nissan on Airport Freeway please. Very customer service friendly and very professional.
by Clay Cooley Nissan Irving on 04/18/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
by 2019 NISSAN MURANO S/SL/SV/PLATINUM Owner on 03/15/2025Verified Service
Poor quality work with regard to price. I had my vehicle detailed and it wasn't any better than the car wash at the gas station. The inside was wiped down but was not cleaned and this service was far from a detail.
by Clay Cooley Nissan Irving on 03/20/2025
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to provide high-quality detailing services, and it seems we missed the mark during your visit. We take your comments seriously and will address this with our team to ensure that future services are up to the standards you deserve. We would appreciate the opportunity to make things right, so please feel free to contact us directly if you'd like to discuss further.
by Casey N. on 01/09/2025Verified Shopper
I told them I wanted to think about it over 10 times and they would not respect that.
Eventually I had to pretend to be on a call and walk outside and then I just got in my car and left.
Will never go here again.
by Clay Cooley Nissan Irving on 01/10/2025
Thank you for sharing your experience with us. We sincerely apologize if you felt pressured during your visitthat is never our intention. We strive to provide a respectful and comfortable environment for all our customers, and it's clear we fell short in this instance. Your feedback is extremely valuable, and we will use it to address this matter with our team to ensure this doesn't happen again. If you'd like to share more details or discuss this further, please feel free to reach out directly. We'd appreciate the opportunity to make things right.
by Esteban A. on 12/16/2024Verified Shopper
The service sucks, they never showed me the car I wanted,they just care more to sell the cars they don't want, stay away from this place especially from keke Yarbrough!!
by Clay Cooley Nissan Irving on 12/17/2024
Dear Esteban, We're sorry to hear about your experience and regret falling short of your expectations. We take your feedback seriously and are addressing this with our team. Please contact us at 972-554-2200 so we can understand what happened and work to make it right. Thank you, Clay Cooley Nissan Irving Team
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 12/01/2024Verified Service
Rick was extremely friendly and professional. Went over everything the after the oil change. Only thing I didn't like was the almost 2 hour wait time for the oil change. Did vacuum and wash my car which I appreciated.
by Clay Cooley Nissan Irving on 12/02/2024
Thank you for your feedback! We're glad to hear that Rick provided friendly and professional service and that you appreciated the car wash and vacuum. We understand that the wait time was longer than expected, and we apologize for any inconvenience this caused. We'll work on improving our efficiency to ensure quicker service in the future. We hope to see you again soon!
by 2022 NISSAN SENTRA SV Owner on 11/28/2024Verified Service
Their type car dealership in the metroplex. They get u in diagnose the problem, keep you in touch what's going on and very customer friendly. They always are fair and friendly there.
by Clay Cooley Nissan Irving on 11/29/2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to providing fast, transparent, and friendly service, and we're glad that came through during your visit. We truly appreciate your feedback and look forward to serving you again in the future. Thanks for choosing us!
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Service Information
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1,423 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Clay Cooley Nissan Irving specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Clay Cooley Nissan Irving specializes in these makes, in addition to many others.
What do verified customers think about Clay Cooley Nissan Irving in Irving, TX? Verified customers who visit Clay Cooley Nissan Irving in Irving, TX rate this business 4.4 out of 5 stars, with 335 reviews. 1,423 customers favorited this location.How can I contact Clay Cooley Nissan Irving in Irving, TX? To reach the sales team at Clay Cooley Nissan Irving in Irving, TX, call (833) 938-3016. To reach the service department, call (972) 848-6859How can I schedule a service appointment with Clay Cooley Nissan Irving in Irving, TX? You can schedule a service appointment at Clay Cooley Nissan Irving in Irving, TX through CARFAX.What are the shop amenities offered by Clay Cooley Nissan Irving in Irving, TX? Clay Cooley Nissan Irving in Irving, TX offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.Does Clay Cooley Nissan Irving in Irving, TX have a service center? Yes, Clay Cooley Nissan Irving in Irving, TX does have a service center. You can contact the service department at (972) 848-6859.
