by 2022 DODGE DURANGO GT Owner on 08/17/2025Verified Service
When I first arrived, it was at least 20-25 minutes before anyone acknowledged me while I sat in my vehicle. Once someone did acknowledge me, I was advised of the procedures for service. I was advised where the waiting area was, and within two hours was told by the service manager that my vehicle was ready. Pressure tested the AC unit and filled coolant and dye. will return at the end of the month for dye test...
by Chrysler Dodge Jeep Ram of Utica on 08/18/2025
We are grateful that you chose CDJR of Utica for your car servicing needs. It is regrettable that it took longer than expected for you to be acknowledged upon arrival. We appreciate your patience and understand how valuable your time is. Your feedback is crucial in ensuring that we improve our customer experience, and this will be discussed internally. We hope you have a safe journey ahead and we look forward to assisting you again when it is time for your dye test.
by 2019 JEEP COMPASS LATITUDE Owner on 12/14/2025Verified Service
I was able to get right in on the same day I called for an oil change with their Express Service lane!
by Chrysler Dodge Jeep Ram of Utica on 12/15/2025
Thank you for allowing us to help care for your Jeep at CDJR of Utica. It was our pleasure to handle your oil change request same day through our Mopar Express Service lane, and we hope you'll continue considering us for future automotive needs.
by 2024 JEEP COMPASS LIMITED Owner on 08/31/2025Verified Service
Everything was excellent. Car was completed when promised and the issue I had was taken care of and no more noises.
by Chrysler Dodge Jeep Ram of Utica on 09/02/2025
Our CDJR of Utica team will be happy to hear that you were provided with high-quality, thorough, and consistent service! Thank you for your 5-star review. Our team strives to ensure that every customer receives efficient, accurate service and it's clear they delivered. We hope to work with you again soon. Wishing you safe travels ahead!
by 2019 JEEP COMPASS LATITUDE Owner on 08/01/2025Verified Service
Service for oil change didn't take to long. Staff was friendly and helpful. Only concern is that I booked the service online but it didn't show up on the dealership's records and it didn't update my information for the car.
by Chrysler Dodge Jeep Ram of Utica on 08/01/2025
Thank you for sharing your feedback. We apologize for the hiccup with our online scheduling system and we will be sure to investigate the issue. Your commendations for our team's friendly, helpful and efficient service mean a lot to us, and we hope for more opportunities to work with you in the future here at CDJR of Utica.
by 2024 JEEP COMPASS LIMITED Owner on 07/19/2025Verified Service
Changed my oil and figured out my issue. Even though they need to order parts, service was good as always.
by Chrysler Dodge Jeep Ram of Utica on 07/21/2025
Thank you for sharing your compliments with our team! We appreciate your patience as we worked to get your Jeep Compass back in top shape. Travel safely and come back to see us again whenever we can next be of service at CDJR of Utica.
by 2018 DODGE GRAND CARAVAN GT Owner on 07/29/2024Verified Service
Communication is terrible. I made an appointment and it took two days for my car to go in the bay to be worked on. Once it was done i got a phone call telling me i could pick up my vehicle and pay the bill but the repair was a warranty repair that failed 3 times already. The tech confirmed it was done incorrectly previously because all the parts weren't changed for it to work correctly. Very frustrating.
by Chrysler Dodge Jeep Ram of Utica on 08/01/2024
Hello,
We understand that needing vehicle repairs can be concerning on its own, and regrettably it sounds as though we may have added to your frustrations during a recent experience. Communicating with our service guests and ensuring their vehicle issues were repaired properly are top priorities for our team. I'd like to speak with you directly to learn more about your visit so that I can address this matter. Please email your preferred contact method and availability to me at ahutchings@carbonecars.com and I will reach out to you at the first opportunity.
Thank you. I hope to hear from you soon.
Allen Hutchings
Assistant General Manager
ahutchings@carbonecars.com
by Lisa W. on 10/24/2023Verified Service
brake maintenance light keeps coming on, I knew all was replaced, but sensor or something is off since 3 days after buying auto. Humoured, then blown off after warranty from them over. Never handled. Not impressed. one of repair guys told me his mom simply disconnected the car notification system.
by Chrysler Dodge Jeep Ram of Utica on 10/26/2023
Lisa, thank you for taking the time to share this feedback. Our team strives to provide top-notch communication and customer service so, it is upsetting to learn that we may have fallen short during your experience. If you are willing to contact me directly, I would appreciate the opportunity to address this further.
Geoffrey Raehm - Sales Manager - graehm@carbonecars.com
by 2012 JEEP GRAND CHEROKEE OVERLAND Owner on 02/01/2021Verified Service
I was surprisingly pleased with my service at Carbone Chrysler Jeep. Shakira was my agent and was extremely personable helpful and thorough as she explained additional services that I needed for my 2012 Grand Cherokee which I want to keep for years to come. I will not hesitate to recommend their services.I would give Shakira high marks for her excellent service.
by 2004 DODGE DURANGO SLT Owner on 06/02/2018Verified Service
The counter people were great. However when doing the recall the technician broke the tabs off of my panel from my dash. It fell off 2 days later revealing they had tried to fix it with tape. I understand things happen but would have like to know about it before it falling off
by 2014 DODGE JOURNEY SE Owner on 10/08/2017Verified Service
I made an appointment a week in advance. When I arrived for my scheduled appointment, I was told they were short handed and I needed to reschedule for 2 wks later. No phone call letting me know. I waited almost an hour to see a manager, and they got me in. Ends up the problem was caused by Carbone putting the wrong gasket on the car to begin with 3 months ago
by 2014 JEEP CHEROKEE LATITUDE Owner on 06/15/2017Verified Service
oil change, lube, I feel is over priced. also charged for tire rotation. all this service is available at Monroe for $20. I was told that tire pressure is checked and adjusted. After I left, I noticed that the pressure was never adjusted. I am looking confidence in the service.
by 2022 RAM 2500 BIG HORN/LONE STAR Owner on 12/02/2025Verified Service
Part manager easy to work with and communicated well
by Chrysler Dodge Jeep Ram of Utica on 12/02/2025
Delivering an easy, stress-free experience and clear communication are always top priorities for us, and we're thrilled to hear that came through during your recent visit! Thank you for trusting us with your truck's care. Travel safely, and we'd love to welcome you back anytime at CDJR of Utica.
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 11/05/2025Verified Service
Very helpful and they listen to you
by Chrysler Dodge Jeep Ram of Utica on 11/05/2025
Thank you for your positive review! Our CDJR of Utica team will be happy to hear that you received personable, informative service during your visit. We hope to see you again soon. Safe travels!
by 2021 GMC ACADIA DENALI Owner on 10/25/2025Verified Service
Was great, everyone there was nice and professional.
by Chrysler Dodge Jeep Ram of Utica on 10/27/2025
Thank you for your positive review! Our CDJR of Utica team will be happy to hear that you received 5-star quality service during your visit. We hope to see you again soon. Safe travels!
by 2024 RAM 2500 TRADESMAN Owner on 10/07/2025Verified Service
Everything was good. Got oil changed and cabin filter. Was completed timely so I could get going.
by Chrysler Dodge Jeep Ram of Utica on 10/08/2025
We appreciate your positive review! Our CDJR of Utica team will be happy to hear that you received efficient and thorough service during your visit. We hope to work with you again in the future. Safe travels ahead!
by 2019 CHEVROLET IMPALA PREMIER Owner on 10/02/2025Verified Service
Easiest car buying experience I've ever had.
by Chrysler Dodge Jeep Ram of Utica on 10/02/2025
Congratulations on your new car! We appreciate your positive review. Our CDJR of Utica team will be thrilled to hear that you had a great experience with us. We hope to see you again soon. Enjoy your new ride and safe travels ahead!
by 2015 SUBARU FORESTER 2.5I PREMIUM Owner on 09/08/2025Verified Service
The problem was never fixed. I traded the car in
by Chrysler Dodge Jeep Ram of Utica on 09/09/2025
Hello,
We regret to hear that the issue with your vehicle was never resolved and that it ultimately led you to trade it in. That's certainly not the outcome we strive for, and we understand how frustrating and disappointing this must have been.
Your feedback is important to us, and we're committed to learning from situations like this to improve our service and support. If there's anything further we can do or if you'd like to share more details, please feel free to reach out to me directly at ahutchings@carbonecars.com.
Thank you,
Allen Hutchings
Assistant General Manager
ahutchings@carbonecars.com
by 2021 RAM 1500 REBEL Owner on 08/25/2025Verified Service
Very good can't complain at all customer service was awesome and quick service there also
by Chrysler Dodge Jeep Ram of Utica on 08/25/2025
We appreciate your 5-star review! Our CDJR of Utica team will be glad to hear that you received efficient and welcoming service during your visit. We hope to work with you again in the future. Safe travels ahead!
by 2015 DODGE DART SXT Owner on 07/30/2025Verified Service
Very quick in getting the part and fixing my vehicle.
by Chrysler Dodge Jeep Ram of Utica on 07/31/2025
Your time is valuable, and we're happy to have been able to get your vehicle safely back on the road in a timely fashion. Thank you for your kind review and trust in us with caring for your Dart. Travel safely and come see us again whenever we can be of service at CDJR of Utica.
by 2021 JEEP RENEGADE LIMITED Owner on 07/23/2025Verified Service
Did take long! Was in and out in hour and half. Linda
by Chrysler Dodge Jeep Ram of Utica on 07/24/2025
Your time is valuable, Linda, and we're happy to have been able to get you back on the road following a respectable waiting time. Thank you for your positive feedback and trust in us with your Jeep Renegade. Travel safely and come see us again at CDJR of Utica whenever we can be of service next.
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Service Information
77 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Chrysler Dodge Jeep Ram of Utica specializes in these services, in addition to many others.
Auto Maintenance
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust & Muffler Service
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Chrysler Dodge Jeep Ram of Utica specializes in these makes, in addition to many others.
What do verified customers think about Chrysler Dodge Jeep Ram of Utica in Yorkville, NY? Verified customers who visit Chrysler Dodge Jeep Ram of Utica in Yorkville, NY rate this business 4.4 out of 5 stars, with 125 reviews. 77 customers favorited this location.How can I contact Chrysler Dodge Jeep Ram of Utica in Yorkville, NY? To reach the sales team at Chrysler Dodge Jeep Ram of Utica in Yorkville, NY, call (315) 864-7230. To reach the service department, call (315) 864-7270What are the shop amenities offered by Chrysler Dodge Jeep Ram of Utica in Yorkville, NY? Chrysler Dodge Jeep Ram of Utica in Yorkville, NY offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Snacks.Does Chrysler Dodge Jeep Ram of Utica in Yorkville, NY have a service center? Yes, Chrysler Dodge Jeep Ram of Utica in Yorkville, NY does have a service center. You can contact the service department at (315) 864-7270.
