by 2012 PORSCHE CAYENNE TURBO Owner on 04/22/2025Verified Service
I was treated so well at Byers. They truly made me feel like a VIP. They are so professional and knowledgeable as well as eager to make my experience as smooth and pain-free as possible. On the technical front they are excellent at finding difficult problems and make very reasonable recommendations. As one technician said to me "we're not here to take your money, we're here to get your car running right."
by 2016 SUBARU OUTBACK 2.5I LIMITED Owner on 04/18/2025Verified Service
Everyone was very nice and kept me apprised of what was going on with my vehicle while I was waiting. Then they found out there was some other things they needed to do to it and so they gave me a rental car so I didn't have to sit there all day. It was a good experience.
by 2022 AUDI Q5 PREMIUM PLUS 45 Shopper on 04/17/2025Verified Purchase
Audi Columbus was so easy to work with. I walked in and David greeted us and was very happy to help us in any way. David made the whole nightmare of buying a car seem so easy and effortless. David was extremely professional yet very personable! Thanks Audi Columbus and (especially) David for a great experience!!!
by 2023 AUDI A5 PRESTIGE 45 Owner on 04/07/2025Verified Service
My car was taken in at appointment time.
I received the video and paperwork.
Service representative seemed "occupied" while I was asking questions or given directions by him.
NO COFFEE LIDS!! The do not provide lids for the coffee at all. Which I believe the do so you won't get a "coffee to go" when you leave.
by Byers on 04/07/2025
Thank you for taking the time to share your feedback about your recent experience. We're glad to hear your car was taken in promptly and that you received the necessary video and paperwork.
We sincerely apologize, however, for your experience with our service representative. Providing attentive and clear communication is important to us, and we'll be sure to address this with our team to ensure better interactions in the future.
Regarding the coffee lids, we understand how this might have been inconvenient. Your feedback about this is very valuable, and we'll take it into consideration as we continue to enhance our customer amenities.
Your comments help us improve, and we hope to have the chance to provide you with a better experience during your next visit. If there's anything else we can do for you, please don't hesitate to reach out directly.
by 2022 VOLKSWAGEN JETTA SE Owner on 04/04/2025Verified Service
Was quoted issues that needed fixed that were not true. Told I needed to pay 3600 dollars for a repair that my car did not need. I Took car to another mechanic and no such problem existed. I no longer trust this service dept. and will not bring my car back. Ever!!!
by Byers on 04/07/2025
Thank you for sharing your experience with us. We deeply regret hearing about your concerns and apologize that your visit did not meet your expectations. Your trust is incredibly important to us, and we take feedback like yours very seriously.
We strive for accuracy and transparency in all our service recommendations, as our ultimate goal is to ensure the safety and performance of your vehicle. Clearly, in this instance, we have fallen short of delivering the service and trustworthiness you deserve, and for that, we are truly sorry.
We would greatly appreciate the opportunity to understand more about your visit and address any misunderstandings or errors that may have occurred. Please feel free to reach out to our team, so we can personally look into this matter and work towards making things right.
Thank you again for bringing this to our attention. We hope to have the chance to regain your trust in the future.
by 2018 AUDI A5 PREMIUM PLUS S-LINE Owner on 01/18/2025Verified Service
I experienced an issue that required immediate service. The service advisor squeezed me in, diagnosed the problem, and ordered the part. Unfortunately, it required keeping the car overnight. The service advisor kept me informed as to the progress the whole way. He checked that the issue was covered by the warranty and the car was ready as soon as it was possible. Thank you Byers Audi.
by Byers on 01/21/2025
Thank you so much for sharing your experience with us. We understand how stressful unexpected issues can be, and we're glad to hear that our service advisor was able to assist you promptly and keep you informed throughout the process. Ensuring that your vehicle receives the care it needs in the most efficient way possible is always our priority. We truly appreciate your trust in Byers Audi and look forward to assisting you again whenever needed! Safe travels.
by 2017 VOLKSWAGEN GTI S/SE/AUTOBAHN/SPORT Owner on 01/12/2025Verified Service
The communication from Bruce on the Byers Service team was excellent: clear, timely, helpful, and supportive as I needed to understand necessary repairs. The advanced video analytics are a great addition. Even when my car had to be kept longer than expected, the team was diligent to meet my needs and kept me well informed.
by Byers on 01/13/2025
Thank you so much for your kind words about your experience with Bruce and the Byers Service team. We're thrilled to hear that the communication was clear, timely, and helpful throughout the repair process. It's great to know you appreciated the advanced video analytics as wellmaking things easier and more transparent for you is always our goal.
Even with the unexpected extension, we're glad our team could keep you informed and meet your needs. Your trust and satisfaction mean the world to us. If there's anything else we can do for you, don't hesitate to reach out!
by Cammy R. on 12/15/2024Verified Service
My appointment was at 8:30 to check battery and/or spark plugs. After 3 hours I had to finally tell them I had to leave for work. I was told it would only be an hour when I made the appointment. Service has always been excellent, but unfortunately not this time.
by Byers on 12/18/2024
Thank you for sharing your feedback with us. We sincerely apologize for the delay and the inconvenience it caused during your visit. This is not the level of service we strive to provide, and we genuinely regret that we fell short this time.
Your time is valuable, and we appreciate you bringing this to our attention so we can work to improve. Please know that we are reviewing this situation to ensure we do better moving forward. If there's anything further we can do to assist or make things right, don't hesitate to reach out. Thank you for allowing us the opportunity to learn and grow from this experience.
by 2018 SUBARU CROSSTREK PREMIUM Owner on 11/13/2024Verified Service
While they fixed the issue with my car they kept trying to upsell me on additional service. Told me my brakes were bad, went to someone else for new tires and they said brakes were fine and wouldn't need service for a while. I do not intend to go back
by Byers on 12/13/2024
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear that you left our shop feeling dissatisfied.
Our goal is to ensure every vehicle receives thorough care and attention, which sometimes includes suggesting additional services to keep your car in the best condition. However, we never want our recommendations to feel pushy or leave any room for doubt. Your trust is incredibly important to us, and we're sorry we fell short in this instance.
We'd love the opportunity to make things right and restore your confidence in our service. If you'd like to discuss your experience further or have any questions. Your input helps us grow, and we'd be grateful for the chance to address your concerns.
Thank you again, and we wish you safe and smooth travels.
by 2023 AUDI A5 PRESTIGE 45 Shopper on 11/11/2024Verified Purchase
First time visiting Byers Imports and I purchased the car I went to see. I drove 2.5 hours from WV and arrived 30 minutes before closing. Hunter J. stayed late to prepare the paperwork, and I purchased the car that day. It was around 7:00 when I left.
I am extremely grateful for their professionalism and willingness to accommodate me by staying late.
I recommend this dealership and definitely Hunter J.
Very nice crew!!!
by Byers on 11/11/2024
Thank you so much for your kind words and for making the long drive to visit us at Byers Imports! We're thrilled to hear that Hunter J. could assist you and that your experience was positive. We'll make sure to pass along your appreciation to Hunter and the team. Safe travels in your new car, and we hope to see you again in the future!
by 2012 VOLKSWAGEN TIGUAN S/SE/SEL Owner on 11/04/2024Verified Service
The in-take/front desk needs improvement. Advised them of car jerking & dashboard light issues i noticed while driving to Byers for svc which was not reported to svc dept technician which caused a 2 day delay in completion of svc.
However, the staff was very friendly.
by Byers on 11/05/2024
Thank you for your feedback. I'm sorry there was a miscommunication during your recent visit and that it caused delays to your service. We strive to offer the best possible experience, and I'll ensure this feedback is passed along to our front desk team.
We're delighted to hear our staff's friendliness came through and hope to provide you with a completely seamless visit next time. Please don't hesitate to reach out if you have any more concerns or require further assistance.
by Kris M. on 10/24/2024Verified Service
Highly recommend as I had a great customer experience. They did a great job on my car while also making it easy for me to have transportation (a loaner) while they had it. They also delivered my car to me at my house so I didn't have to take off time from work.
by Byers on 10/28/2024
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. It's our goal to make the process as seamless as possible, and we're glad we could accommodate your needs. We look forward to serving you again in the future!
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 10/18/2024Verified Service
I love the fast polite pleasant customer service the efficiency and scheduling drop off and pick up and accurate professional top notch work that has been performed on my Jetta! Whether it's regular maintenance or something else that needs address buyers Volkswagen never disappoints and is always a five stars with me! Special shout out to Bobby, Jeff, Connor, Cameron, and Jake for always treating me and my car like gold!
by Byers on 10/18/2024
Thank you so much for your kind words and the glowing five-star review! We're thrilled to hear about your positive experience with us and are glad to know our teamBobby, Jeff, Connor, Cameron, and Jakemade such a great impression.
We strive to ensure every visit, whether for regular maintenance or any other need, is met with the same level of care and professionalism that you've come to expect. Your appreciation truly motivates us to keep delivering top-notch service to valued customers like yourself.
Looking forward to seeing you and your Jetta again soon!
by 2019 SUBARU OUTBACK 2.5I PREMIUM Owner on 10/07/2024Verified Service
I made an appointment to change my oil and rotate my tires. When I arrived, I was told to go to the "quick lube" door. Going through the quick lube line took over an hour. The service was fine but took much longer than my previous visits that honored the reserved time.
by Byers on 10/08/2024
Thank you for taking the time to share your experience with us. I'm sorry to hear that your recent visit took longer than expected. We strive to honor appointment times and provide efficient service, so it's disappointing to hear we didn't meet those expectations during your visit.
I want to assure you that your feedback is invaluable to us, and we'll be looking into this matter to improve our service. We appreciate your patience and understanding, and we hope to make your next visit quicker and more enjoyable.
If there's anything else we can do for you, please don't hesitate to reach out.
by 2022 VOLKSWAGEN ATLAS SE Owner on 10/01/2024Verified Service
It was a great service I have experienced for a long time now! Cameron was very professional and courteous! He answered all my questions and get my service done on time. Also, he provided Lyft ride for me to go back and forth from service center to home and back again to service center. It went smooth and my Saturday wasn't pashed just because of the service.
I will highly recommend anyone for their vehicle services to go to Byers!!!
by Byers on 10/02/2024
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Cameron delivered professional and courteous service, answering all your questions and ensuring your service was completed on time. We're delighted that the provided Lyft ride made your experience even smoother and helped you make the most of your Saturday.
Your recommendation means a lot to us, and we look forward to continuing to serve you and others with the same level of excellence. If you need any further assistance, please don't hesitate to reach out.
by 2024 SUBARU CROSSTREK PREMIUM Owner on 09/27/2024Verified Service
I purchased my Subaru from Byers. I have had my oil changed twice now and I will say I am very satisfied and pleased with the service department with Byers. The representatives are nice and helpful. I like all aspects of Byers, the car sales staff are also very easy to work with. I highly recommend this dealership.
by Byers on 09/30/2024
Thank you for your kind words and for choosing Byers for your Subaru purchase and services! We're thrilled to hear that you've had positive experiences with our service department and sales team. Your recommendation means a lot to us, and we're here to help with anything you need in the future.
by 2018 VOLKSWAGEN ATLAS SEL Owner on 09/19/2024Verified Service
Everything was fine, however my daughter and I were having service done at the same time. My daughters car used to be in my husbands name but we turned the title over to she and her husband several years ago and Byers can't seem to separate the two, making everything very confusing. They have assured us it will be resolved for next visit. Other than that happening once again, my service was okay.
by Byers on 09/23/2024
Thank you for your feedback. We apologize for the confusion regarding your daughter's car title. Rest assured, we are actively working on resolving this issue and ensuring it won't happen again in the future.
We're glad to hear that your overall service was satisfactory. We appreciate your patience and look forward to providing you with a seamless experience on your next visit.
by 2019 VOLKSWAGEN ATLAS SEL Owner on 09/13/2024Verified Service
I scheduled an appointment to have a recall, taken care of, and when I arrived after being Uber home found out that the part was not in as expected, which resulted in additional trips to the dealership and receiving a rental car for the day until it was fixed the following day.
by Byers on 09/17/2024
Thank you for taking the time to share your experience with us at Byers. We apologize for the inconvenience caused by the unexpected delay in receiving the part needed for your recall. Our team works hard to ensure that we have all necessary parts in stock, but sometimes unforeseen circumstances can arise. We are glad to hear that our staff was able to assist you with a rental car and get your vehicle taken care of the following day. We appreciate your understanding and look forward to providing you with excellent service in the future. Thank you again for choosing Byers!
by Daniel M. on 09/11/2024Verified Service
Express service bay does not require appointments, and the oil and filter change was done quickly for less cost than those chain lube stores. The best part is all Subaru parts are used rather than the el cheapo filters used at the chains. They also completed a complete checkup of the vehicle, uploaded the required updates for the infotainment system, and a car wash at no extra charge.
by Byers on 09/12/2024
Thank you for choosing Byers for your recent oil and filter change, and for taking the time to share your experience. We're thrilled to hear that you were pleased with our express service bay and that we were able to provide quality parts and a comprehensive vehicle check at an affordable price.
At Byers, we take pride in our commitment to using genuine Subaru parts and providing top-notch customer service. We understand the importance of maintaining your vehicle's performance, which is why we offer complimentary infotainment system updates and car washes with every service appointment.
We hope to see you again soon for your next vehicle maintenance need. Thank you for trusting Byers with your Subaru!
by 2022 SUBARU FORESTER LIMITED Owner on 09/07/2024Verified Service
It was done in the estimated time and all was fine. Only complaint was car was parked facing into the sun after service. I didn't pick up until later in the afternoon. I wasn't able to get into the seat or touch the steering wheel until the car had run for at least 3 minutes to cool it down.
by Byers on 09/12/2024
Thank you for the positive review and for choosing Byers, we really appreciate it! We're happy to hear your service was completed on time and to your satisfaction. We apologize for any inconvenience caused by the sun-facing parking situation. Our team will make note of this feedback and try to find a solution for future appointments. Thank you again for your support and we look forward to seeing you again soon at Byers.
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Service Information
31,281 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Byers Imports-Audi Porsche Subaru Volkswagen specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Byers Imports-Audi Porsche Subaru Volkswagen specializes in these makes, in addition to many others.
What do verified customers think about Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH? Verified customers who visit Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH rate this business 4.8 out of 5 stars, with 2,622 reviews. 31,281 customers favorited this location.How can I contact Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH? To reach the sales team at Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH, call (614) 482-3504. To reach the service department, call (833) 965-2777What are the shop amenities offered by Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH? Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Quiet Room.Does Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH have a service center? Yes, Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH does have a service center. You can contact the service department at (833) 965-2777.
