Not satisfied truck still feels unsafe after all the work they have done I don't even trust them enough to bring it back to check on the work they did

by Amy Bartel on 08/26/2025

We're truly sorry to hear that you still feel unsafe in your vehicle after the work performedthat is never the experience we want for our customers. Your trust and safety are our highest priorities, and it's disheartening to know we've fallen short. As a family-owned and operated business serving the community since 1958, we've built our reputation on honesty, integrity, and superior craftsmanship. We stand behind our repairs and proudly offer a 3-year/36,000-mile nationwide warranty to give our customers peace of mind. We also have Master Certified Technicians on staff, and we're open 7 days a week with 24/7 access to ensure you're never without support when you need it. We understand that trust must be earned, and we sincerely regret that you don't feel confident returning. If you're ever open to discussing your concerns further, we would be more than willing to review the work and help make things right. Please don't hesitate to reach out directlywe genuinely care and are here to help.

by Gaetanobondi@gmail C. on 08/17/2025Verified Service

Honestly really good shop to work with! Real friendly, but the loaner cars are never in. And it is a bit pricy.

by Amy Bartel on 08/19/2025

Thank you for sharing your feedback! We're glad to hear you had a positive experience with our team and found us friendly we truly value our customers. We understand the frustration when loaner vehicles aren't available; demand can be high at times, but we're always working to improve availability and offer other options such as our complimentary shuttle service. As for pricing, while we may not always be the lowest, we strive to provide excellent value by using quality parts, offering a 36,000-mile/36-month warranty, and backing it all with our commitment to customer service. We appreciate your honesty and look forward to continuing to serve you.

by Edward J. on 07/30/2025Verified Service

Clearly showed problem with serpentine belt. Picked my up when done. Saved me a serious breakdown in the future

by 2015 VOLKSWAGEN PASSAT SEL Owner on 07/24/2025Verified Service

Thank you for always trying to give me the best service possible even if it ever is not to your best interest. That goes a long way.

by 2017 CHEVROLET TRAX PREMIER Owner on 07/21/2025Verified Service

This shop is very honest. They don't try to sell you "stuff" that you don't need. I appreciate that!!!

by 2015 VOLKSWAGEN PASSAT SEL Owner on 06/30/2025Verified Service

I have never been disappointed with Bartel's. They go out of their way to make sure what you needed done is done and done right. No exceptions!

by 2018 RAM 1500 ST Owner on 06/28/2025Verified Service

2 hours for a oil change. They did a full inspection. Wish they hadn't this time around as i was kinda in a rush. Other than the wait time the work was done as wanted. Said I needed new brakes they are correct but I will DIY those

by Amy Bartel on 07/01/2025

Thank you for your feedback and for giving us the opportunity to service your vehicle. We're glad to hear the work met your expectations, though we apologize for the delayour full inspection is part of our commitment to keeping you informed about your vehicle's overall condition. That said, we understand time is valuable, and we'll do our best to accommodate time-sensitive visits in the future. Thank you again, and best of luck with the DIY brake job! We're always here if you need anything down the road.

by Cheri B. on 06/23/2025Verified Service

They are super nice, always remember my name, kept me up on the prices of my car and offered a few loaner vehicle. If I've ever had an issue they have taken care of it right away.

by 2016 CHEVROLET TAHOE LT Owner on 05/30/2025Verified Service

Good people didn't try to over sell me on stuff that I didn't need just told me what was wrong and fixed it even got a ride home.

by Matt W. on 05/28/2025Verified Service

Air conditioning fixed. Engine cleaned. Crazy air box rattle gone. Climate controls and vents back in operation. Switching to oil changed every 3k to keep this beauty running. I wouldn't take this car anywhere else.

by 2015 VOLKSWAGEN JETTA SE Owner on 05/25/2025Verified Service

Love the service technicians were very nice and explained everything in detail they will always have my business and I would recommend them to everyone I know thank you bartel for your service

by 2012 MAZDA MAZDA5 Owner on 04/18/2025Verified Service

It was horrible they nickel and dime everything and my car was majorly damaged after. They have a veneer of niceness but about money only

by Amy Bartel on 04/22/2025

We're truly sorry to hear about your experience and the concerns you've raised. This is not the standard of service we aim to provide, and we take your feedback very seriously. If your vehicle was damaged or you feel you were unfairly charged, we absolutely want to address it. Please contact us directly so we can review the situation in detail and work toward a resolution. Your satisfaction and trust matter to us, and we appreciate the opportunity to make things right.

by 2009 TOYOTA COROLLA XRS Owner on 04/18/2025Verified Service

This is by far the most efficient and friendly auto repair shop we have ever used. I wouldn't take my car anywhere else. Highly recommend!!!

by 2014 TOYOTA CAMRY L/SE/LE/XLE Owner on 03/08/2025Verified Service

Very professional staff, they are thorough and explains issues clearly. Love the 3yr warranty on service too!

by 2016 INFINITI Q70L 3.7 Owner on 01/29/2025Verified Service

Service was excellent! This was the first time I have ever received a follow up phone call from the service department to confirm my satisfaction.

by 2002 FORD ESCORT Owner on 01/08/2025Verified Service

Got it done same day, 3 yr 36,000 warranty on part and labor. So the premium i paid in labor was ok. I will do the same for my speed sensor output

by 2015 VOLKSWAGEN PASSAT SEL Owner on 10/21/2024Verified Service

Bartels did a very good job. I was impressed that looked into a lot of things that I did not discuss because I did not know there was problem. They worked with my car insurance warranty company to get most things covered which was a relief. The guys are top notch. Good at what they do and work to be sure you are satisfied too. Once again "Top Notch".

by 2017 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 02/07/2024Verified Service

They were up front in the costs associated, so that's great. Previously when having my car serviced, I would get regular text updates, quotes, and approval requests before any work was completed. This time, I got nothing of the sort. I was quoted a noon completion time and after multiple check-ins it was ready at almost 5pm. I've had better experiences here and other places nearby.

by Amy Bartel on 02/08/2024

Thanks for the candid review. We'd love to look into this further and evaluate where the communication ball was dropped as it is part of our process to keep our customers very up to date. Can you please email us directly at bartelsautooswego@gmail.com with your name so we may look into your experience further and remedy this communication error? We would greatly appreciate it! Thanks so much!

by 2016 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 09/23/2023Verified Service

The service was outstanding . Bartels provided a driver to take me home so I wouldnt have to wait while my car was being serviced. Upon completion of the service, I was picked up in a timely manner at my home to return back to Bartels. The service was second to none and the Bartel staff makes you feel as if youre a VIP customer.

by 2014 FORD EDGE SPORT Owner on 09/22/2023Verified Service

To be a new customer the first time for oil change I got bad experience because soon as my car was ready for oil change I noticed that they leave the hook open and then Nats for tires wheel's That was to loss who knows what else is missing maybe they dont Oil change who knows???

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