by 2023 BMW X5 XDRIVE45E Owner on 05/26/2025Verified Service
Everything was fine but they underfilled one of my tires so when I got home and checked my tire pressure one of them was low. It made me think I had a air leak in my tire. Anyway I got it checked out and it turns out they just didn't fill it correctly.
by BMW of Tulsa on 05/27/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Chad Milow General Manager cmilow@tulsabmw.com
by 2018 BMW 430XI Owner on 01/02/2025Verified Service
i was given a loaner to drive. Since the repair took 6 days rather than the hopeful 2 days, i had to charge the battery on the EV I was given. Since I do not have charger setup at home, it was limited to a 15 amp circuit and would take 3 days fulltime to go from 25% to 100%. Or the public chargers i found required a membership fee. Do not give an EV to a customer that does not have a charging station at home. Very inconvenient.
by BMW of Tulsa on 01/03/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Chad Milow General Manager cmilow@tulsabmw.com
by 2018 BMW X2 XDRIVE28I Owner on 08/26/2024Verified Service
They were great. Honest and didn't try to push for unneeded repairs. Corrected some misinformation that we had received from previous dealership that in hindsight appear to have just been them trying to charge us for an unnecessary repair. Overall great experience.
by BMW of Tulsa on 08/27/2024
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
by 2024 BMW X7 M60I Owner on 07/07/2025Verified Service
Tire exploded 6 hours after buying which I guess can happen. They did not reset the service lights for oil change, filters, etc. When I called several times to see how to do it myself they said they would call back and never did.
by BMW of Tulsa on 07/18/2025
We regret that your customer service experience fell short of our standards. Your concerns matter, and we're committed to making this right. I'd appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me so we can work toward a resolution. Chad Milow General Manager cmilow@tulsabmw.com
by 2020 BMW 330XI Owner on 04/02/2025Verified Service
Everyone there is so so nice however they are always busy. I don't blame them by being the only BMW in Tulsa but other than that great people to work with I just wished the parts and service were not so expensive. I mean seriously .
by BMW of Tulsa on 04/03/2025
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 BMW M440XI Owner on 03/31/2025Verified Service
BMW of Tulsa is very efficient and takes care of my car servicing needs without problem. Customer service is excellent.
by BMW of Tulsa on 04/02/2025
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by 2022 BMW X3 SDRIVE30I Owner on 03/30/2025Verified Service
They did a great job! My car was ready to go within 2 hours and was nice and shiny when I picked it up.
by BMW of Tulsa on 03/31/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
by 2024 BMW X5 XDRIVE40I Owner on 03/22/2025Verified Service
I arrived early but was disappointed that I couldn't just drop the car for it's service. I had to wait forever for agent to check it in apparently because it wasn't my service scheduled time.
by BMW of Tulsa on 03/23/2025
Hello, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (918) 663-4444.
by 2020 BMW 540 XI Owner on 03/07/2025Verified Service
Exceptional Customer Service and Maintenance. We rate this dealership 5 Stars!! Friendly, Professional, Quality, Efficient and Reliable!
by BMW of Tulsa on 03/08/2025
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 BMW X4 XDRIVE30I Owner on 03/03/2025Verified Service
Fast and friendly, coffee was ready to go for early morning service. Didn't have a good place to set up a remote work station though
by BMW of Tulsa on 03/03/2025
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by 2016 BMW 328I XDRIVE/SULEV Owner on 02/08/2025Verified Service
Service advisor was top notch! Provided great customer service and kept me updated on the status of my vehicle!
by BMW of Tulsa on 02/09/2025
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 BMW X1 SDRIVE28I Owner on 01/15/2025Verified Service
Brake pads were replaced but failed to reset the service light and I am waiting for a call back from service department.
by BMW of Tulsa on 01/15/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Chad Milow General Manager cmilow@tulsabmw.com
by 2020 BMW 540 XI Owner on 01/07/2025Verified Service
This BMW dealership (Jackie Cooper Tulsa) is exceptional for their customer service, as well as follow-up services. My car is always spotlessly clean when it's ready for pickup. Definitely an all around "5 Star"dealership!
by BMW of Tulsa on 01/08/2025
Hi, we are so happy to read such a great review about BMW of Tulsa! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2023 BMW I4 EDRIVE 40 Owner on 01/04/2025Verified Service
Overall customer experience left much to be desired. Was not greeted for several minutes with five service people looking at their computers. Appointment service listed on appointment was incorrect. Services reported to Carfax were inaccurate.
by BMW of Tulsa on 01/06/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Chad Milow General Manager cmilow@tulsabmw.com
by 2016 BMW X5 XDRIVE50I Owner on 12/27/2024Verified Service
They got the diagnosis done and took good pictures, but response time was very slow. Communication is terrible. I was approved for payments online I get there to pay, and they say sorry we can't do it and required full amount.
by BMW of Tulsa on 12/30/2024
We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we're committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at, I would like to discuss how we can regain your trust. Chad Milow General Manager cmilow@tulsabmw.com
by 2019 BMW X3 SDRIVE30I Owner on 12/14/2024Verified Service
Brise & Mary are truly helpful. Thank You very much & appreciate your kindness.
I loved Tulsa Service dept because when they do car wash they also applied wax, makes my car looks brand new again! :))
by BMW of Tulsa on 12/15/2024
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 BMW 328XI SULEV Owner on 09/16/2024Verified Service
Work done on the vehicle was not as timely as promised however the service advisor made up for it by providing a discount to the total cost. They normally wash the vehicle but was unable because of the facility is being remodeled.
by BMW of Tulsa on 09/17/2024
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 BMW X7 XDRIVE40I Owner on 08/14/2024Verified Service
Service was amazing!!! Johnathan did an outstanding job handling the order and delivering on the completion. Thank you!!
by Customer Service on 08/15/2024
Thank you for being our customer, we appreciate your kind words!
by Scott D. on 08/14/2024Verified Service
Loved the video inspection provided on every visit. Assures me that my BMW is in top form and helps me plan upcoming service requirements.
by Customer Service on 08/15/2024
Thank you for being our customer, we appreciate your kind words!
by 2015 BMW 328XI SULEV Owner on 04/24/2024Verified Service
Service was excellent! Only one issue and that is because of the remodeling, it was not clear how to maneuver in the tight quarters of the service area. I ended up backing up into a post and have a small dent in the bumper. Reported to the service manager.
by BMW of Tulsa on 04/25/2024
Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Jason Pierce General Manager BMW of Tulsa 918-388-0611 jpierce@tulsabmw.com
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Service Information
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223 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, BMW of Tulsa specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Emissions Inspection
Engine Service & Repair
Exhaust
Oil Change
Safety Inspection
Steering & Suspension
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, BMW of Tulsa specializes in these makes, in addition to many others.
What do verified customers think about BMW of Tulsa in Tulsa, OK? Verified customers who visit BMW of Tulsa in Tulsa, OK rate this business 4.5 out of 5 stars, with 196 reviews. 223 customers favorited this location.How can I contact BMW of Tulsa in Tulsa, OK? To reach the sales team at BMW of Tulsa in Tulsa, OK, call (918) 228-4976. To reach the service department, call (918) 663-4444How can I schedule a service appointment with BMW of Tulsa in Tulsa, OK? You can schedule a service appointment at BMW of Tulsa in Tulsa, OK through CARFAX.What are the shop amenities offered by BMW of Tulsa in Tulsa, OK? BMW of Tulsa in Tulsa, OK offers the following amenities: Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does BMW of Tulsa in Tulsa, OK have a service center? Yes, BMW of Tulsa in Tulsa, OK does have a service center. You can contact the service department at (918) 663-4444.
