Litchfield Hills Motor Cars star rating: 4 out of 54.05 Verified Reviews
Sales Closed until 9:00 AM
“First Class Premium Used Car Full Service Dealership. Delightful and exceptional personal and professional experience throughout the entire purchase and delivery process. All the cars on the lot are high end and in fantastic condition. If you are looking to purchase an exceptional Porsche, Mercedes, Lexus, BMW, Mini Cooper or Suburu that looks, feels and drives like new go to Litchfield Hills Motor Cars. You will not be disappointed - I will be going there for all my service needs and perhaps that red Porsche Boxster if it is still there!!!”
“Dealetship remained in communication with me pending my decision on whether to purchase a used vehicle or have my current vehicle repaired. Ultimately, I decided to have my truck repaired.”
“Working with this dealership was troubling. The pictures on the website were stock photos, not of the actual car. I first was told I could put a deposit on the car for 5 days, then told they wouldn't hold it that long. They strong armed me into rearranging my schedule to purchase it sooner using the threat of it being sold out from under me (despite the fact it was in the shop at the time for body work). The salesman said they couldn't negotiate price. The listed mileage was 72K, the actual mileage was 84K. The car came with only 1 key and it will cost $450 to get a second one. Despite this and other issues, the dealer claimed the selling price took all of that into consideration and refused to negotiate. The dealer was very firm on the fact that the car was sold "as is" and wouldn't do anything if their review of the car missed something. Were it not for the fact this was a unique vehicle and my situation urgent, I would have walked away. On the plus side, my mechanic did find it to be sound. However, he did find a truly non-critical issue that would eventually need to be addressed. The follow up texts from the dealership dismissed my concerns, ignored my annoyance with their technique and strongly reiterated that I am on my own going forward.
Terrible customer service. Not a dealer I care to work with again. Plus, why is the paperwork fee nearly a $1000 for a used vehicle that they didn't even need to register with their DMV? On top of the paperwork fee, they charged me for a transit sticker/plate so I could take it to my state and register it.”
Valenti Volvo Cars Watertown star rating: 3.5 out of 53.58 Verified Reviews
Sales Closed until 9:00 AM
“Friendly and responsive service. Answered all my questions and guiding me through all of the features. Made trade in and registration process so simple”
“Very professional staff and family friendly. Everything happened quickly and efficiently and we couldn't be happier. June was wonderful to work with.”
“Ezra was very helpful and listened to all my questions. They went above and beyond to work with me and guided me through my purchase. They went the extra mile to help me with all the paperwork I needed. The service was great, I would definitely recommend them to my friends.”
